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Nielsen Dodge Chrysler Jeep Ram

Nielsen Dodge Chrysler Jeep Ram

★★★★★(823)read reviews
175 Route 10, East Hanover, NJ 07936
(888) 471-8497 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 07:00 pmTues: 07:30 am - 07:00 pmWed: 07:30 am - 07:00 pmThur: 07:30 am - 07:00 pmFri: 07:30 am - 07:00 pmSat: 08:00 am - 04:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Nielsen Dodge Chrysler Jeep Ram

Nielsen Dodge Chrysler Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Ask About Service Contracts
  • Certified Technicians
  • Free Estimates

Call (888) 471-8497 today to schedule your next appointment.

Our technicians at Nielsen Dodge Chrysler Jeep Ram are ready to help you!
Business Link Logo

Nielsen Dodge Chrysler Jeep Ram is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Nielsen Dodge Chrysler Jeep Ram today at (888) 471-8497 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ XIAOGANG ZHANG
    Mr. Mathew is very helpful and patient. He is also a highly professional Sales Consultant. With his help, I got a very satisfying Jeep Grand Cherokee. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Alicia Poursillia
    I’ll be very honest. I am not the type of person to say the experience was amazing. However it was! People were amazing. I was in and out within an hour. Will definitely go back. | Read Full Review
    9/8/2024 12:00:00 AM | Google
  • ★★★★★ tom ellis
    I have dealt with the service department at Nielsen auto group for over 15 years. Roland addresses your concerns. They are a professional organization. | Read Full Review
    9/8/2024 12:00:00 AM | Google
  • ★★★★★ Igor Bystrycky
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Colleen Dorn
    Fantastic service! The service department was able to figure out and fix an issue with my Wrangler that other dealerships couldn’t figure out. Can’t recommend them enough! | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ frankmancuso
    EXCELLENT SERVICE DEPARTMENT !! Would recommend them to all my friends and family !!! Very friendly and knowledgeable !! Thanks so much for an AMAZING & EXCELLENT EXPERIENCE !!! | Read Full Review
    9/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ frankmancuso
    EXCELLENT SERVICE DEPARTMENT !! Would recommend them to all my friends and family !!! Very friendly and knowledgeable !! Thanks so much for an AMAZING & EXCELLENT EXPERIENCE !!! | Read Full Review
    9/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ dayana rodriguez
    | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Regina Chatman
    Staff was friendly and helpful | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Danielle P
    There was a lack of effective communication regarding the status of my vehicle. Despite numerous attempts to obtain updates, I was consistently unable to reach the service advisor and alternative staff members were not in a position to provide the necessary information. I don’t even think my car was looked at. I would drive by and my | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Hernando Acosta
    Excellent service, very clean | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Anshul
    "I used to think I knew what good service was, but after my experience here, I now understand what truly excellent service is. Michael in the service department set a new standard for me—I've never had a car serviced so efficiently and professionally. Special thanks to Michael—he truly deserves a promotion!" | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Abbie Ventola
    Bought my 2024 Jeep Wrangler 4xe from Amariani. She was super easy to work with and helped us understand how the truck worked. | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ DJGS
    | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Peter G
    Had a fantastic experience, Pamela was great! Very friendly and a pleasure to work with! The finance manager Jason was awesome too! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Adam McDavitt
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Froisland
    Neilson is a great service center. Then get my truck in and out quick every time | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Rachel Della Rosa
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Shelby Shepherd
    THIS IS AN AWESOME DEALERSHIP FROM THE SALES DEPARTMENT TO THE SERVICE DEPARTMENT THANK YOU ?????????? | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Steven Karali
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Henry Campbell
    Great place for service. ?? | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Tricia Caruso
    Always have a great experience here, everyone is super pleasant and they always get me in and out when my Jeep is being serviced! | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Gordon Olver
    Very quick & thorough for oil change & tire rotation. I waited in the waiting room and all was completed in just about 1 hour. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Wendy Neggers
    Great service team! Roland and Stephen have always done right by me and made sure that I have a rental available as they know the nature of my work and that I am a single vehicle household!! Thank you for making a stressful time a little less stressful ?? | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ sanjay menon
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Farzana Goldstein
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ DJS
    | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Oscar Gongora
    This is my third time using their service and it has been excellent. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Phillip Baskerville
    Getting my vehicle serviced is always a pleasure..My most recent service went very well!I like to thank the service advisor that helped me.Thanks to my friend and Service manager Roland..Always making sure that everything went well.. | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Mitchell
    Service was great,true professionalism | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Lyndell Mccoy
    They lie and they didn’t get my car fix and they over charged for a part | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Anjelly Apolinario
    Great customer service and no wait time. Great experience overall compared to other dealers! | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Craig Rubinstein
    Great service as always thank you | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Dinghsin Fang ???
    Great service. Counselor is very knowledge. On time done the job and keep updating service status...???? | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Louis Difinizio
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Brendan McAleney
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Jason Irizarry
    Fandi sales rep, ok guy but I told him DO NOT RUN CREDIT until they were certain they could buyout my vehicle...not pay off remaining lease payments. They could not payoff me Mercedes and could only pay remaining payments. I told him very swiftly, do not submit that credit unless you first know this vehicle can be bought out by your | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Manoj Jaitly
    Title: Dishonest, Untrustworthy, and Shady - Avoid This Place I wish I could give this dealership zero stars. After putting down a deposit and securing a deal, they sold the car to someone else—likely for a higher offer—without any warning or notice. I only found out when I arrived to finalize the paperwork. Weeks of planning were w | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Eugene Benjamin
    I had an amazing experience with Amazing Amanda and Jason they will work hard to get you approved so don't go anywhere or to anyone else..you heard it here first. | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Seid
    | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Stella Inchiappa
    I had a great experience with the service dept at the East Hanover location. they took me right in and out were great to work with . I definitely recommend . | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Giselle Plata
    Excellent service!!! All done very quickly and easy Thank you | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Brady Heher
    | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Jonathan Friedman
    Another terrific experience at Nielsen's body shop! A minor repair on my Jeep was completed quickly and for less than the estimate! Jarret was a total pleasure to deal with! Bravo Zulu!! Thank you!! | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Barrington James
    It was a pleasure meeting with the staff of the company that were great thanks a lot. | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Packie
    Mike in service was great. He kept us informed and updated including following up to ensure the service was satisfactory. | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Tom Cantlon
    | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Peters
    | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Spike Winkler
    Took good care of me. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Formica
    I am very happy w the service I recieved. Good people, good service. The reason for 4 stars is simply because of the length of time my truck was there. I know they are very busy and overloaded with vehicles, but I still don't understand why. Overall I am very satisfied with the work and costumer service. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Sunghee Drezga
    The attendants were friendly and professional. They did not overcharge me for unnecessary work. | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ liz piech
    | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Michael “BLACKCAESAR65” Todd
    Always great service and service techs! They went up and beyond as always, they even gave my truck a good wash! Topped off all my fluids! Always a good experience at Nielsen Dodge!!! | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ samantha faust
    Was a great experience, very nice staff, always friendly, accommodating tables and seating as well as snacks! :) | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Steven Kessler
    Service team always delivers and Mike was GREAT!!! | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Kyle Russell
    These guys are great. The entire process was seamless, professional and smooth. Open communication throughout. Thank you Jess! | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Jacqueline O'Brien Khost
    Always a five-star experience thanks to Roland Machea and his team. I have been working with him for over 10 years and the customer service is unparalleled, thank you Roland & Co.! | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ andrew anapolle
    | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Michael Walker
    Efficient friendly genuine people | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Peggy Beckler
    Quick and courteous service. | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Hannah Davidson
    | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Shayna Brooks
    | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ James.happy007
    I feel I'm taken care of perfectly and my car as well. I will continue to get my car serviced there all the time. | Read Full Review
    8/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ James.happy007
    I feel I'm taken care of perfectly and my car as well. I will continue to get my car serviced there all the time. | Read Full Review
    8/1/2024 12:00:00 AM | Cars.com
  • ★★★★★ Clinton Walker
    | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Alvarez
    Place sucks, and since you want to take the time out of your day to say that your establishment does not suck I will give you facts how it sucks. How about you call me back and try to actually take your lemon car back. Instead of no one answering the phone, I’m leaving messages and if you’re establishment didn’t suck, you would rea | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Natacha Merceda
    | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Nina Pagan
    I just want to say I am so satisfied with meeting Maria my sales representative. She had bless spirt and is a Virgo like my son.Also she had patience and made sure everything was ready for me when picking up my truck come and check her out .. | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ Nicholas DeNucci
    | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Jason Sporer
    I would like to give the service department a 1/2 star review but Google doesn't allow it, so I'm rounding up. | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Lou Gerardo
    Mike A. Is helpful, friendly, knowledgable and very awesome. He goes above and beyond | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Dave Jarvis
    Hello my last visit was excellent. | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Arasin
    A man by the name of Tommy K helped me out. Was polite, patient and went above and beyond to provide all information for making a financial decision. Complete opposite of other dealerships I have gone to! The best and will be sending others here as well. | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Njnetservices
    Very excellent service quick and easy.Customer service is above and beyond.Been coming here for years | Read Full Review
    7/28/2024 12:00:00 AM | Cars.com
  • ★★★★★ Njnetservices
    Very excellent service quick and easy.Customer service is above and beyond.Been coming here for years | Read Full Review
    7/28/2024 12:00:00 AM | DealerRater
  • ★★★★★ Paula
    Usually all work is done well and completely. My tires were rotated but it seems that the tire pressure was not adjusted. If the pressure had been checked before the rotation, it would have been seen that all the tires needed some air. Even though it took several days for the indicator to reset, I could see that the tires were rotat | Read Full Review
    7/28/2024 12:00:00 AM | Google
  • ★★★★★ Julie Cohen
    Problem was fixed quickly and my car was washed and vacuumed- a nice surprise. | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Prial
    | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Rippon
    Really great service area, very friendly staff. They did a great job with my Wagoneer! | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Craig Levine
    Very poor service. Horrible communication on the service end and they just want to sell you and not add value. I won’t be going back again to buy or lease any vehicle until things change | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Jim
    Cash was stolen from my vehicle at Nielsen East Hanover service dept. Car was dropped off for a recall which took many weeks to book appointment. Recall supposed to be 15 minutes to two hours Truck was there for 8 hours upon pick up noticed small amount of cash stolen from vehicle Called manager Roland to have record that his employe | Read Full Review
    7/25/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jim
    Cash was stolen from my vehicle at Nielsen East Hanover service dept. Car was dropped off for a recall which took many weeks to book appointment. Recall supposed to be 15 minutes to two hours Truck was there for 8 hours upon pick up noticed small amount of cash stolen from vehicle Called manager Roland to have record that his employe | Read Full Review
    7/25/2024 12:00:00 AM | Cars.com
  • ★★★★★ RON MORGAN
    Keep up the good work, service was excellence | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Mike Cavanagh
    Always super fast service and everyone there is a pleasure to deal with! | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ David Granholm
    | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Benjamin Davidson
    Great customer service. Excellent communication. Love texting feature that provided updates. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Connie Howell
    | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Pineapple Pen
    The service here is terrible. I paid for my car, said I would pick up and no one was there. This place has terrible customer service. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Laurie Foster
    Horrible experience. | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Janene Williams
    I dropped my car off at 8:20am for an oil change and to check a few things. I was sent a text message saying I would be getting updates and could use the number to text back with any questions. When I hadn’t heard anything by 3:15pm, I sent a text message asking for an update on my car and that I needed it back by 4:00. I got no resp | Read Full Review
    7/21/2024 12:00:00 AM | Google
  • ★★★★★ jessica crespo
    Great experience at dealership. Ended up getting 2 new leases when I just really went for 1. I had done my homework and went to another Jeep dealer and ended up saying yes to this company because they were honest. I worked with saleman named Fadi and finance manager Jason. Easy to work with and fair. | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Semih Gencer
    I recently had the pleasure of visiting Nielsen Jeep for an oil change, and I must say, the experience was exceptional from start to finish. I had scheduled an appointment in advance, and true to their commitment, the entire service was completed in just one hour. Their dedication to customer satisfaction and efficient service will d | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Donna Kupper
    | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Sigmond Thomas
    Outstanding attention to detail. Roland is a great service manager to work with. Mona also is very helpful and knowledgeable. | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Lange
    Work done quickly and correctly. Thank you | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Michael Scangarella
    | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ jeff parker
    Jessica was great to deal with. We had a fantastic experience | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Abigail Iacovelli
    | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Robert Ford
    Very efficient and easy service thank you | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Sherry Wrana
    Always a good experience at Nielsen Jeep Service Department in East Hanover. They are professional, on time, and do not try to upsell you on unnecessary services. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Queen
    Great service and very nice people. I’m always impressed with their customer service and their dedication to the customers. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ paul d
    A week ago my son and I traveled 4 hours to Nielsen Dodge Chrysler Jeep Ram to purchase a 2020 Jeep Grand Cherokee High Altitude. I have purchased vehicles at many dealerships over my lifetime and this experience was sub-par! From the moment we walked in, I had reservations. First, the salesperson (Ernie) did not acknowledge me or | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Marc Burghardt
    Fantastic Service experience, shout out to Jessica, Colleen, and Gabby in sales | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ paul d
    A week ago my son and I traveled 4 hours to Nielsen Dodge Chrysler Jeep Ram to purchase a 2020 Jeep Grand Cherokee High Altitude. I have purchased vehicles at many dealerships over my lifetime and this experience was sub-par! From the moment we walked in, I had reservations. First, the salesperson (Ernie) did not acknowledge me or | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Rfbruno2001
    Excellent service. The were very responsive to my situation. Resolved it virtually immediately Would recommend them to everyone | Read Full Review
    7/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ Rfbruno2001
    Excellent service. The were very responsive to my situation. Resolved it virtually immediately Would recommend them to everyone | Read Full Review
    7/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Ashley G
    Great experience servicing my jeep here. It was just for a tire issue originally but they were able to get 2 other services I was due for done in the same day without an appointment out of courtesy and it only took a few hours. Everyone was very welcoming and helpful. The waiting area made the wait seem much shorter than it was. Than | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Rachelle Russomanno
    Ernie was knowledgeable, patient, and very personable! I enjoyed my experience and am 100% satisfied! | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Mike Pritsker
    Excellent service. Professional and friendly | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ joseph monticello
    I brought my 2016 Dodge Ram 1500 pick up in for service due to the A/C not working during a heatwave. Jessica the service tech had the truck diagnosed and parts were ordered and quickly fixed. | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Ryann Critchley
    | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Macdalie
    | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Angelina Day
    Great Service! | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Lou Gerardo
    Mike A. Is helpful, friendly & knowledgable | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Dana Montagna
    Service with a smile. Thank you for being so professional. I highly recommend Nielson for all your jeep needs. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Charles Germershausen
    Continues from previous text. Jennifer said she would get the paperwork ready( I guess a week is not enough time, I talked to her at 7:45 and did not hear back. I called again at 11:45 and could not get through. I then called a salesperson who graciously walked over to the service department and got an answer, the truck was ready to | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Thoop-hom Supannopaj
    | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ J C
    Updating after another service debacle Dropping this to 1 star. Communication is better however it took us 3 days of unanswered calls, messages and patience to simply get an appointment. We needed the car serviced for AC issues which weren't corrected nearly a year ago after we adamantly expressed that we would have a family member | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Dave Harrison
    | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Rodolfo Conigliaro
    Much better than RT 46 | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Stacy Gilbert
    | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Trautfr1
    Service was excellent as it always is. I purchased two jeeps from Nielsen, will always have them serviced at Nielsen. Staff are always professional. | Read Full Review
    7/6/2024 12:00:00 AM | DealerRater
  • ★★★★★ Trautfr1
    Service was excellent as it always is. I purchased two jeeps from Nielsen, will always have them serviced at Nielsen. Staff are always professional. | Read Full Review
    7/6/2024 12:00:00 AM | Cars.com
  • ★★★★★ Celyda Jaramillo
    I recently bought a Willys from your dealership. When I test drove it we got flagged by drivers on the road, looked like the wheels were wobbly. The salesman emailed me and said it was checked out and fixed , that it was just the trim. The service dept said "its a willys, like wheels its the way they drive". I emailed him back and to | Read Full Review
    7/6/2024 12:00:00 AM | Google
  • ★★★★★ Hector P
    | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ K C
    I highly recommend Nielsen Dodge especially their service department. They were very professional, very honest, and did excellent work on my 2020 dodge charger. They completed the engine work as scheduled, and the car is now running perfectly. They are very easy to deal with and return phone calls promptly. they also explain everythi | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ Sabrina Lopez
    Roland and Steve have amazing customer service skills!! I will be going back here again and highly recommend others to! Great service! | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ Orville Campbell
    Staff was friendly would recommend | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Rotella
    This is one of the best service experiences I have ever had from a dealership service department. They are pleasant, responsive, respectful and completed the job correctly. I called two jeep dealerships closer to my home and had a terrible experience just trying to book an appointment. So I selected Neilson which is 30 minutes from m | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Robin Reiter
    Steve Furbeck is an excellent Service Advisor | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Lindsay Remias
    Great experience! Great staff! The best! | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Jack Mount
    | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Jeff McCarthy
    Great service and clear communication. Thank you! | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Hope HairPlay
    Great service! Thank you ?? | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Terence Berry
    Friendly environment. Professionals | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Dawn Burrafato
    Michael in service was absolutely amazing. | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Victor Cortes
    I was on and out within the hour. My service rep was friendly and helpful with my questions | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Paserchia
    | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Haag
    Mike and the team were amazing. I was a walk in. Told them I needed to get my child from camp at 12:30, they expedited my oil change and got me out of there. | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Mike Jacobs
    Experience was awesome. Mike and Roland were tremendous to work with and got me exactly what I was looking for and in a timely manner. | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Smookler
    | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Joe Simon
    Mona Rivera was wonderful, keeping me informed at all times. | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Kelly S
    Great service experience. Everyone, from the gentleman who greeted me when I first drove up to the woman at the check in desk, were incredibly kind and had such a positive attitude. My issues were corrected and done effectively and efficiently. I wouldn’t hesitate in using this dealership and highly recommend them. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ TONY LEWIS
    | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ M Taveras
    | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ K
    Joe D in service was fantastic and would highly recommend going back. Overall, great experience with the service department. Great service! | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ Veronica Mendoza Perez
    If I could give this place 6 stars out of 5 I would. They were VERY accommodating, gave me a free lift home when my car needed a longer time to be fixed, and when they say something is going to be done at a certain time it’s always done AT that time. Service was excellent, Joel was helpful & understanding, and my car is as good as ne | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Benjamin Nater
    While having a car stolen can be a horrible ordeal, getting it back from the body shop in perfect condition is a great blessing. And that is exactly what we experienced yesterday. Please commend Jarett Gonter and his team for the excellent work done with our vehicle. His professional approach to customer service is top-notch. I wil | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Vasili Cook
    | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Kim Brazicki
    | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Gentilebones2848
    The best dealership around I highly recommend them to anybody Service department is great. It was it was my pleasure going there. | Read Full Review
    6/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ Gentilebones2848
    The best dealership around I highly recommend them to anybody Service department is great. It was it was my pleasure going there. | Read Full Review
    6/20/2024 12:00:00 AM | DealerRater
  • ★★★★★ JoMama
    NOT EVEN WORTHY OF ONE STAR. DO NOT DO BUSINESS WITH NIELSEN I PROMISE YOU WILL REGRET IT. The absolute worst service department I have ever seen and I worked in the auto industry for many years. The first day of having my Jeep Cherokee one of the bolts for my front brakes came off while I was driving on Route 3. Upon bringing it bac | Read Full Review
    6/20/2024 12:00:00 AM | Cars.com
  • ★★★★★ Bill Cress
    Always professio al always accommodating They hust do the job correctly. Give them a try | Read Full Review
    6/19/2024 12:00:00 AM | Cars.com
  • ★★★★★ Bill Cress
    Always professio al always accommodating They hust do the job correctly. Give them a try | Read Full Review
    6/19/2024 12:00:00 AM | DealerRater
  • ★★★★★ Jude Weyers
    Great service, great team, great job always. Love working with JJ and Roland! Highly recommend! | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Lynn Bronsnick
    | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Michael Feeley
    Excellent service | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Kim Brazicki
    NOT EVEN WORTHY OF ONE STAR. DO NOT DO BUSINESS WITH NIELSEN I PROMISE YOU WILL REGRET IT. The absolute worst service department I have ever seen and I worked in the auto industry for many years. The first day of having my Jeep Cherokee one of the bolts for my front brakes came off while I was driving on Route 3. Upon bringing it bac | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Joe Cig
    My service rep was excellent, very professional and friendly. I will be back.. | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Lino Sapio
    Great service as always! I highly recommend Nielsen services for any service!! | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Ditta
    I recently visited Nielson Dodge in East Hanover and had an outstanding experience, thanks to the exceptional service provided by my salesman. From the moment I walked in, they were attentive, knowledgeable, and genuinely interested in helping me find the perfect car. They listened carefully to my needs and preferences and went above | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Pete Koukoulis
    Nielsen has been great from the beginning and moving forward with all services | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ fabian ochoa
    Steven in service department is a great guy to work with. He’s very helpful and kind when you need to have your vehicle serviced. | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ John Bellina
    Very professional and finished work in a timely fashion! | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Michael Mumm
    | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ D S
    I purchased my Jeep from a different dealer and had a horrible experience. My recent visit to Nielsen was fantastic! Great service and communication from their team. All future service will be done at Nielsen. Thanks again! | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Barrington James
    | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ fabian ochoa
    | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ AL Harrison
    Every time I go to Nielsen I always get treated with the upmost respect. The service that I get is really great. I never tell them to rush. I’ve always let them take their time to do everything they have to do. I get the package where in all they can do is do my oil change rotate the tires and that is so wonderful. I get it every 30 | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ kim pereira
    Great service department! I have been a loyal customer for 10 years !!! | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Elias Mascobi
    Joe in service was great to work with. Ashley in reception was a delight to spoke to and helped get things set up. | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Richmond
    | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Krystal Voelker
    Stephen was excellent in every aspect- highly recommend! Thank you for everything | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Vincent DeNotaris
    | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Alik Shpaner
    Before tire rotation specifically asked to properly set tire pressures. Was NOT done | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Terence Gmelin
    | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Orlando Regal
    This place is absolutely awesome! great staff particularly my salesman Chris and the manager Carmine they took very good care of me and I am very happy with my overall experience! I highly recommend Nielsen East Hanover | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Danielle Painter
    Mike is an excellent service rep! provided me with a loaner car and my first oil change /tire rotation for free! | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ D Gold
    | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ chris bolivar
    I was dealing with Amanda and she was awesome. She didn't want you to leave until you got a great deal. She will go above and beyond to satisfied any customer. But not just her, the whole staff. Thank you everyone at Nielsen for getting me a great deal on my first ever new car. | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Brian Ahearn
    | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Robert Vrablik
    Went in for routine oil/filter and mentioned a shimmy that wouldn't go away. They rebalanced my tires and truck is riding smooth again. Oil service done well and quick. 5 stars | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Stacey Smith
    Everyone is always kind, courteous, and helpful. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Maggie
    Very attentive service staff who go the extra mile! They are very proficient and professional. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Susan Gately
    | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Bruno
    Great experience, excellent staff. | Read Full Review
    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Christina Colaiacovo
    Peter was great! Very knowledgeable and got us out of there in an hour, very seamless process!!!! | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ LaDwan Wilson
    Got a great deal on a lease for a 2025 Ram 1500!!! | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Jon Sugrim
    Very helpful staff and quick turnaround | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Dino Defuria
    Excellent service start to finish. Mike and Roland were fantastic! | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Gilda Russo
    | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ David Maida
    Dealership is great with trying their best to expedite a Jeep product 4XE that is riddled with issues from the factory!! | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ Mark Conca
    Outstanding | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Convery
    | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Andrea Crowe
    Excellent service! Friendly, professional and very quick! | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Blanca Ramirez
    | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Andy B
    The service was very professional, and was done sooner than I expected. Will be going here from now on. Jessica was amazing, very helpful and understanding. | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Ralph Carroll
    Overall, very satisfied with the service, even though it took much longer than what originally told. Quality Work. | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Majeed Sam'i
    When to have my jeep serviced. When I returned home my sunroof didn't work. Had to drive 90 miles round trip again to fix. Service Mgr was very nice & my sunroof was repaired. | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Klas Takkel
    Great service, honest, responsive and reliable. | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Anna DeChristofano
    I've tried calling multiple times to schedule an appointment to bring in my car for something that was an issue last year and never resolved. I can't reach anyone and no one gets back to you. | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Peter Bottoni
    I brought my car in for transmission recall for free Mona never offered me the 5 dollar a day rental car it took five weeks and my rental car was up to $4,000 dollars. Chrysler corporation doesn’t get back to me so now i am seeking a lawyer. | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Armand Cucciniello
    Joe DiMeo is the best at handling your issues at the dealership | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ Alfred Olivares
    The team at Nielsen service are great . Top notch and customer focused | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ David T
    | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ Michael Stevens
    Steve and others have never failed us , courteous and makes sure I know what needs to be done and why. We are a 3 keep family and would not go anywhere else for service or a new car | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ Diana Whitmore
    This dealership provides the best service. They are extremely knowledgeable and helpful | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ NIcholas DeAngelo
    | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Marianna Colavita
    Had great service for my oil change. | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Elaine Orlando
    As always customer service was excellent! Thank you! | Read Full Review
    5/17/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Gengaro
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Sky Nembo (Nembo)
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Barker
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Jason Rocha
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Alan McKirby
    Beware of the service department. Took my Hellcat in for oil change and tire rotation. While I was waiting, the maintenance tech came to me and said that the ABS and traction control lights were on. I told him neither were on when I came in. He said that my wheel speed sensor needed replacement and quoted me a price range of $450 | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ georgegarass
    I just got my Ram 2500 beautiful smooth process i love my truck , Thank you Fadi and thanks for the finance manager Toms | Read Full Review
    5/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Saadshafique
    I came all the way from delware to by acar i saw in facebook, post by one of the good salesman there name Fadi, one word nielsen is the best so clear no hiden fees, THANK U FADI | Read Full Review
    5/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Saadshafiq
    I came all the way from delware to by acar i saw in facebook, post by one of the good salesman there name Fadi, one word nielsen is the best so clear no hiden fees, THANK U FADI | Read Full Review
    5/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ georgegarass
    I just got my Ram 2500 beautiful smooth process i love my truck , Thank you Fadi and thanks for the finance manager Toms | Read Full Review
    5/14/2024 12:00:00 AM | Cars.com
  • ★★★★★ Rick Taddeo
    | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Mark C
    Brought my Jeep in for service. I had specific concerns and left the car with them to diagnose and give me an estimate. Three days later, nothing done and no estimate. Complete lack of customer service. Manager was belligerent and lacked any idea of how to service the customer. Told me they won't repair the car, and come pick it up. | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Ron Charles
    Friendly, competent service department ???? | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Steven Mullen
    The service department representative was excellent! She explained all of the options to me, she kept me informed of the progress and let me know right away when the work was completed. I was very pleased and impressed! | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Molllica
    I had the pleasure of working with Mike Andolina at Nielsen. He made sure that everything was taken care of and he made sure that I was kept informed, which is a refreshing change from a different dealer that I sometimes have to deal with. I would recommend this dealership to friends after this experience. I have another dealership t | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Yansi Loustan
    Exceptional Service and Seamless Experience! I recently had the pleasure of purchasing a new car from Nielson Dodge and I must say, the entire process was nothing short of outstanding. From the moment I stepped into the showroom to the day I drove off the lot, every interaction was marked by professionalism, expertise, and genuine c | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Brett Jones
    Great Service and very professional! They work efficiently and are quick to answer any questions! | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ harrislevinson
    Went to see a car advertised at a price of $2,500. but when you arrive that price changes to almost $40,000. nothing more than a bait and switch at this dealership. | Read Full Review
    5/9/2024 12:00:00 AM | Cars.com
  • ★★★★★ harrislevinson
    Went to see a car advertised at a price of $2,500. but when you arrive that price changes to almost $40,000. nothing more than a bait and switch at this dealership. | Read Full Review
    5/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Damien Chiodo
    Reliable, efficient, trustworthy. | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ joojoo B
    Visiting this location is always amazing for their customer service, I drive 1hr 46 mins to this location because I know my vehicle will be very well taken care of. | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ ester maltz
    Requested servicing was done quickly and properly done. Service rep was very helpful, professional and cordial. | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ Esther Bhandari
    The customer service is the best! Very efficient & quick! Waiting area is nice and clean with a lot of great amenities! | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Facchino
    Great job | Read Full Review
    5/3/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Anderson
    | Read Full Review
    5/3/2024 12:00:00 AM | Google
  • ★★★★★ Sherry Smith
    Nothing fancy … oil change, checks, etc. … in/out on time. Thank you. Job well done, good communication. | Read Full Review
    5/2/2024 12:00:00 AM | Google
  • ★★★★★ Johanna G.
    First time in this dealership for service. I would recommend, everyone was very attentive and had a smooth service experience. | Read Full Review
    5/1/2024 12:00:00 AM | Google
  • ★★★★★ JoAnn Gibbons
    Very competent and professional service. Pleasant and courteous staff. Joe was great! | Read Full Review
    5/1/2024 12:00:00 AM | Google
  • ★★★★★ anne cepeda
    | Read Full Review
    5/1/2024 12:00:00 AM | Google
  • ★★★★★ David Elk
    | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ David Tomiczek
    | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Peter Kilelee
    | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Robin Stevens
    Excellent as always! | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Phill Maiorana
    Good | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Doug Cooper
    Incredible helpful service team that consistently over delivers on their commitments! | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Hernando Acosta
    Excellent dealer, service department is unbelievable Mr Roland and Joseph J are excelente, allegáis on time with my cars | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Gina DiStasio
    Just had my jeep in for repair. The service was extraordinary! There was a leak that resulted in the interior carpets being drenched. Not only did they repair the leak but they also replaced all the carpets in the vehicle. They provided a loaner car while the repairs were being done. They only had the car for 2 days. Very satis | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ Peter Goettlich
    Great experience with Service Department, no hassle oil change & very fast. | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ John Notte
    Quick, easy with great customer service. | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ Troyston Moore
    The service was amazing really genuine service reps, I have been serving my vehicle with them for years and I expect to go many more times to come. | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ Cliff Moore
    Everything went as planned they exceeded my expectations | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ Danny Rogers
    Terrible experience, they kept my vehicle for over a month for a transmission issue. Did a transmission relearn which did nothing and suggested I pay 1K ! for a transmission flush and the transmission is sealed. I complained to Dodge and now have it another dealer to look into the issue. I was also told they did not have enough techs | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ shireen humphrey
    Great experience!!!! Great service | Read Full Review
    4/21/2024 12:00:00 AM | Google
  • ★★★★★ jill port
    I recently brought my new Jeep Sahara Hybrid to this dealership because of a recall and my car was having other problems. Michael Andolina along with his team was extremely thorough! Even tho it took a bit longer than we anticipated, it was as due to the nature of a stalling issue that was not easily resolved. This was new to the man | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ Glenn Potolsky
    Always excellent service. | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ Berhanu Legesse
    Very friendly and efficient service. | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ anita coppola
    Fantastic service!! | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ Limit
    | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ Michael Symczak
    | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ Grace Scilingo
    | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ Rick Fogliano
    Always great to deal with Nielsen on service. They go above and beyond. Great team. Kudos to Roland, Rick and Bill. Fantastic! Not sure why anyone would go anywhere else! | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ David Biebelberg
    Excellent team in service dept. Usually work with JJ who is terrific. This time with Steve who was great. | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ acaldero26
    Roland and his Team provided excellent service to both of our cars ?? | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Roberto Bracero
    They took my car in right away and with in a short time it was done, fast service and polite valet. | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Deblasi
    Very professional and speedy service | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Perry Maione
    | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Jeffrey Susskind
    Had service & recall item and the folks at Nielsen were great. From setting up appointment, checking in and completed delivery- they were timely , polite and efficient. | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Kenneth Schoen
    | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Laura Duff
    Car was towed in. I have a Mopar warranty. Every week, for 6 weeks, I was told that my car was not looked at yet, but will be early the following week. 6.5 weeks! 45 days, and no one even looked at the car, even thou I was being told “so sorry, we will look at it next week” and “So sorry, there is nothing I can do about it, as I don | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Facciponte
    ordered parts on my last service and they said it would take a couple of weeks. I checked back in early march and was told the part came in in late January but it was return after 30 days. never received a call that was in, terrible way to kept customers coming back. | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Rachel Dalton
    | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ Lino Sapio
    Great service as always! | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ Trish Brooks
    | Read Full Review
    4/12/2024 12:00:00 AM | Google
  • ★★★★★ Sergio Papadopolo
    The parts for my Durango arrived ahead of schedule! Anytime your vehicle is done days before parts were expected to be delivered it's a win. Very happy with my advisor and my experience. | Read Full Review
    4/12/2024 12:00:00 AM | Google
  • ★★★★★ AL BHINGLEN YEE
    Staffs are not intimidating; they made me feel comfortable to express my car needs. Shout out to Josh at Nielsen East Hanover, had a smooth transaction with my dream car Wrangler4XE! | Read Full Review
    4/12/2024 12:00:00 AM | Google
  • ★★★★★ Jen Bennett
    I have been going to Nielsen for service for almost ten years and we also purchased my husband’s Cherokee there almost as many years ago. My Renegade’s time was finally up and had the best experience leasing a new Wrangler with Tony Infantino. It was so easy and I couldn’t be happier! Thank you Tony for a smooth and painless purchase | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Paula Paul
    I had a great experience, very pleasant staff. Jessica L. was extremely helpful, very knowledgeable. I would definitely recommend Nielsen Dodge Chrysler Jeep Ram in East Hanover, NJ to my family and friends. | Read Full Review
    4/9/2024 12:00:00 AM | Google
  • ★★★★★ Ariel Alexandra
    Excellent! Couldn’t be happier with the service. | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Jun Dinio
    Ernie was very helpful | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Joseph LaRiccia
    | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ J Fucci
    Fantastic customer service from Mike. It’s my new place to go for service. | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Michael Radin
    Great service! | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Tee 24
    Great service and experience at this dealership | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Lou Gerardo
    | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Ciro Sylvestro
    Great service with my advisor Mike | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ joseph monticello
    Every time I walk in for service Jessica greets me with a smile and a how can I help you!! The manager Roland always finds a way to squeeze in my truck, keep me informed of the progress of the repairs and get the job done. I always recommend Neilson Dodge to my family and friends. | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ John Paltiel
    | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ John Spina
    Always very nice and take care of my vehicle | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Meghan Carton
    | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ John Allison
    Took 2 hours for an oil change and tire rotation. Then tried to charge me $1500 for two new tires. | Read Full Review
    4/4/2024 12:00:00 AM | Google
  • ★★★★★ Dabyong 1
    Only serviced 3 of my Jeeps at this dealership. | Read Full Review
    4/3/2024 12:00:00 AM | Google
  • ★★★★★ Nalett Melendez
    Great atmosphere and awesome help! I got my issue resolved and got a little more done | Read Full Review
    3/29/2024 12:00:00 AM | Google
  • ★★★★★ Dean Russo
    Had work done on my Jeep Grand Cherokee with Nielson. Professional and polite service. Work was done complete. Special thanks to Michael Andolina for his Professional and courteous service. I will continue to do business at Nielsen | Read Full Review
    3/29/2024 12:00:00 AM | Cars.com
  • ★★★★★ Nancy Napolitano
    Excellent service! I will only trust Nielsen Dodge to service my vehicles. | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Jan Dulman
    | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Arlene Gomez
    | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Solange Botelho
    | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Larry
    Arrived 1/2 hour early for scheduled oil change and my Caravan was serviced immediately and I was back on the road. Bravo! Most efficient service in many years. Greatly appreciated. | Read Full Review
    3/27/2024 12:00:00 AM | Cars.com
  • ★★★★★ ezod52
    Stopped in for an oil change Everyone was friendly and helpful Well stocked waiting room with coffee and snacks Done in just inder an hour without an appointment Would recommend | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Danielle Prevete
    | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Jimmy
    Recently picked up a new Grand Cherokee Laredo through Nielsen, our sales guy Ernie and the rest of the crew were great to work with. | Read Full Review
    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Shannon Valenti
    | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Laracca
    Nielsen always does a great job with my vehicles. I have had about 5 in a row. The service is perfect and timely. Roland and the rest of the team are a real pleasure to deal with. Couldn’t recommend them enough! | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Edward Anderson
    Thank you to the service team today for my express oil change today from the intake person, service advisor, Joseph, and the cashier. Joseph was attentive and informative and the cashier made an extraordinary effort to deal with the Dodge Mastercard rewards redemption person to apply my points to the bill. The intake person brought m | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Jerard Stephenson
    | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Sivaramakrishnan Balakrishnan
    Super efficient service. Walk in permitted till 3pm. Predictable time that they give you and it’s done. Reasonable fees as well. | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ James Genovese
    Joseph D service advisor was excellent. From start to finish on the repair/updates to my 2024 wrangler went with no issues. Communication was awesome. | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Cole Family
    | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ jose pagan
    Everyone was very professional and they answer. All the questions that I had. And about the waiting area you cannot ask for any better. | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Jeffrey Rosenberg
    | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ R Salahuddin
    Service was excellent. Thank you Joe. | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Patrick Sydes
    So far, 2022 Jeep Cherokee Trail Hawk is a very good vehicle. No problems thus far. People very nice and helpful. My only issue is that we were sold a Carefree Car Protection Plan from an outside Insurance Company named: Fidelity Warranty Services, Inc., and not told about a MOPAR Factory Service Plan. The independent warranty is go | Read Full Review
    3/18/2024 12:00:00 AM | Google
  • ★★★★★ Dan Martian
    | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Alice Obeng
    | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Wendy J. Hirn
    Less than pleased. So disappointed. | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Lori Horton
    | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Jess Freer
    | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Theresa Vaca
    Definitely one of the most easiest experiences I've had with a dealership! Thank you to Michael Andolina especially for helping me with my Jeep! I brought it in for service and the problem was diagnosed almost immediately- there was issues with the warranty but he took his time to figure out the issue-updating me daily- and everythin | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Irene Gatti
    MARCH 2024 - I recently had to take my Jeep Wrangler in for service and cannot say enough about Mike and Joe’s level of customer service as well as the rental team’s. They were all extremely knowledgeable and helpful. I’ve leased four vehicles from Nielsen over the past 10+ years and am grateful for their partnership. ~~~~~~~~~~~~~~ | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Ed Addison
    Always a great exp. This time, I called in for an overdue oil change and to handle any mileage related updates/maintenance. I left my car, got a ride back home and was called back to pickup within 3 hrs. | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Jim Froisland
    The service representative was very excellent | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Vargo
    | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Theresa Vaca
    | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Saladin Domino
    The service managers were very professional and nice. I got there and they immediately took my vehicle and started my oil change and tire rotations. Not to long after I sat in the waiting area and started reading, the service manager, who was assigned to my vehicle came back to me and told me that my vehicle was done and I was good t | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Layla Jane
    I want to start off by saying my review is to only warn customers about how awful this service department is. The service representatives are very unprofessional and lack communication skills with customers. My car sat on their lot for 3 months, and in all of those 3 months my service representative and the service manager have faile | Read Full Review
    3/14/2024 12:00:00 AM | Google
  • ★★★★★ Jasen B
    This information is to help anyone planning to purchase a vehicle or parts from this particular place of business (Nielsen Dodge). It took me approximately 3 months to order parts for my 2023 TRX. The staff who work in the parts department to include the parts manager, have no type of customer service skills. First the parts manager | Read Full Review
    3/11/2024 12:00:00 AM | Google
  • ★★★★★ Megan Tierney
    Super impressed with the service team and their over communication! Mike A went above and beyond. | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Kwabena Sharif
    Very helpful. Michael Andolina took care of me. | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Vittorio Carenza
    | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Tammy Eckert
    They had my Wrangler 4 months. A lot happened and communication is not great. Got it back with almost no gas and I still smell antifreeze. | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ donna m
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ jarrett francisco
    | Read Full Review
    3/7/2024 12:00:00 AM | Google
  • ★★★★★ jarrett francisco
    Great experience with their service department. Very helpful and very thorough in diagnosing the minor issue with the car. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Jim Longobardi
    Great service again! Quick and clean. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Ahsan Kalam
    | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Mike Hawkins
    | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Carlo Guzman
    I’m a return customer to Nielsen, the biggest reason is for the amazing service provided by Roland in the service department. He takes care of everything I need and explains things thoroughly. It’s always a pleasure to bring the car in for service. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Colleen Gangl
    The team was helpful, attentive, and did the work as promised. | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Vic Sav
    Service was quick and simple! It couldn’t have been easier | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Winston James
    My Service Advisor, Ms Mona Riveria was extremely attentive, courteous and attended to my concerns with the utmost professionalism. I am pleased with her professionalism and level of concern for my satisfaction. | Read Full Review
    3/4/2024 12:00:00 AM | Google
  • ★★★★★ George Garas
    | Read Full Review
    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Ed Mak
    Update:Feb 2024 FANTASTIC! JJ exemplifies what should be a great customer service agent. He explained to me in plain English what was needed to be done with my car his suggestions and expectations for the future services. There was no push for anything unnecessary and his estimated time was very accurate and met my expectations. I am | Read Full Review
    3/2/2024 12:00:00 AM | Google
  • ★★★★★ Domenick Carmagnola
    First class experience from start to finish. Could not be happier. | Read Full Review
    3/2/2024 12:00:00 AM | Google
  • ★★★★★ Oskis Marrufo
    The experience at the Hanover service has been always soo good they are amazing ! And super friendly ! Thank you so much guys ! | Read Full Review
    3/2/2024 12:00:00 AM | Google
  • ★★★★★ tejennings2005
    Staff was very professional they kept me informed. Waiting area very nice ans very comfortable | Read Full Review
    2/26/2024 12:00:00 AM | Cars.com
  • ★★★★★ tejennings2005
    Staff was very professional they kept me informed. Waiting area very nice ans very comfortable | Read Full Review
    2/26/2024 12:00:00 AM | DealerRater
  • ★★★★★ Diane1118
    I’ve leased/purchased my last 3 cars with Amanda Chevannes. She is hands down the BEST salesperson I’ve ever worked with anywhere . She’s knowledgeable , straight forward and I never feel any pressure. I cannot recommend her enough !!! I was newly introduced to Jason Kim to finish the paperwork end. He made it a smooth process and we | Read Full Review
    2/24/2024 12:00:00 AM | DealerRater
  • ★★★★★ Diane1118
    I’ve leased/purchased my last 3 cars with Amanda Chevannes. She is hands down the BEST salesperson I’ve ever worked with anywhere . She’s knowledgeable , straight forward and I never feel any pressure. I cannot recommend her enough !!! I was newly introduced to Jason Kim to finish the paperwork end. He made it a smooth process and we | Read Full Review
    2/24/2024 12:00:00 AM | Cars.com
  • ★★★★★ Spike Winkler
    | Read Full Review
    2/24/2024 12:00:00 AM | Google
  • ★★★★★ cindy vrablik
    Friendly and courteous staff of service writers. My vehicle was fixed right the first time. Glad I patronized Nielsen, for sales and service! | Read Full Review
    2/24/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Siciliano
    My family has purchased/ leased numerous Jeeps from this dealer. I can’t recommend Amanda Chevannes enough! Walk in and ask for her and she will get you want you want. And to complete a painless purchase Jason Kim is your guy!! Thank you SO MUCH!!! I love my new jeep! | Read Full Review
    2/24/2024 12:00:00 AM | Google
  • ★★★★★ Nick Hammer
    | Read Full Review
    2/24/2024 12:00:00 AM | Google
  • ★★★★★ Olga Adorno
    | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Brian Edelman
    They did a outsta job with our service. | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Mauti
    | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ B Collins
    | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Zhiqiang Ma
    Quick service! | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Carlo Guzman
    | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Mark Barroqueiro
    | Read Full Review
    2/20/2024 12:00:00 AM | Google
  • ★★★★★ Tina Hamilton
    Fantastic customer service! | Read Full Review
    2/20/2024 12:00:00 AM | Google
  • ★★★★★ Joyce Jenkins
    | Read Full Review
    2/20/2024 12:00:00 AM | Google
  • ★★★★★ Michael Jannicelli
    Great service nice facility. Mike was exceptionally helpful and communicated well. Great experience after having such a bad one at another dealer. | Read Full Review
    2/20/2024 12:00:00 AM | Google
  • ★★★★★ Peter Shindle
    | Read Full Review
    2/18/2024 12:00:00 AM | Google
  • ★★★★★ Michele Chieffo
    Excellent service! Explained to me and very helpful. I would highly recommend them. | Read Full Review
    2/17/2024 12:00:00 AM | Google
  • ★★★★★ Jasmine Kyzer
    | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★★ Dmitriy Zelikson
    Great place to have my car serviced. My service advisor Mike was awesome. He communicated with me daily with details about the progress and projected date to pick up my car. Everyone was very professional. Couldn’t ask for anything else. Thank you! | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★★ Erik Weir
    Brought my Wrangler JL here for the most recent Manual Transmission recall repair and it now drives 10x better than ever before! Overall excellent Service Center with super helpful & transparent service advisors. Bravo Nielsen!! and thank you! | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★★ Christina Pecorella
    | Read Full Review
    2/13/2024 12:00:00 AM | Google
  • ★★★★★ Victor Flynn
    Service representative JJ was thorough. | Read Full Review
    2/13/2024 12:00:00 AM | Google
  • ★★★★★ Tony Perarta
    Great and fast service, thanks guys | Read Full Review
    2/13/2024 12:00:00 AM | Google
  • ★★★★★ Vic
    I’ve been going here for many years & this place continues to be my go to. Prices are on the higher end but you do get what you pay for cause they know what they’re doing. Plus customer service is top notch. Everyone from the service manager to the service reps are knowledgeable, welcoming & friendly. | Read Full Review
    2/13/2024 12:00:00 AM | Cars.com
  • ★★★★★ Vic
    I’ve been going here for many years & this place continues to be my go to. Prices are on the higher end but you do get what you pay for cause they know what they’re doing. Plus customer service is top notch. Everyone from the service manager to the service reps are knowledgeable, welcoming & friendly. | Read Full Review
    2/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ Diane Vaughan
    | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Ellen Evans
    No one likes going back to the dealership for repairs. The hassle of what's covered and what's not. So when my engine light came on all those feelings came back. How long is this going to take? Will I be covered? Can I get a loaner? So I called Nielsen Dodge and spoke to the Service Manager by the name of STEVE FURBECK. As soon | Read Full Review
    2/9/2024 12:00:00 AM | Google
  • ★★★★★ Chris Sules
    Well organized and easy. Everyone was pleasant | Read Full Review
    2/9/2024 12:00:00 AM | Google
  • ★★★★★ Chris Bellino
    | Read Full Review
    2/9/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Salvo
    Went there for a oil change great service very professional my service guy was great he’s name was Michael A let me know what was going on with my truck and told me about a recall that I had they check it out while they did my oil change Everyone in service dept very friendly ! | Read Full Review
    2/9/2024 12:00:00 AM | Google
  • ★★★★★ Keri Frade
    Absolutely the best service team!! I would never take my vehicle elsewhere. | Read Full Review
    2/9/2024 12:00:00 AM | Google
  • ★★★★★ Adriana Witham
    | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ angela depalma
    The work was done well. Good experience. Just wish I knew about the deductible before the work was done. | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Farrell
    Always great service | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Robert Smith
    | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Vail
    Great customer service and fair price. Worth driving the extra distance for! | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Cherrise Ayisi
    The service here is exceptional. From the time I walked I was greeted and told exactly what I needed to do. I came in to get my head lights changed and was told if I need anything else please don’t hesitate to reach out. I will definitely be coming here from now on to get my truck serviced. Thank you ?? …Even got an unexpected car wa | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Leroy Mathis
    My experience was awesome! Service was quick and very professional! I would recommend everyone to get an oil change and tires rotated here. Leroy Mathis | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ George Paolino
    I leased a Jeep from Neilsen very good experience, but having my first service done on a Saturday arrived at 8 am third inline took 3 hrs . This is crazy for a simple oil change and wash . I had a similar experience with my other Jeep nothing less than 2 hrs . | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ John Rocco
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    2/6/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Nordfors
    | Read Full Review
    2/6/2024 12:00:00 AM | Google
  • ★★★★★ Chris Ouimette
    Friendly team, work was done expeditiously and so far, all is working well so far! | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Victor Liu
    Jessica provided great customer service | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ John Muir
    The service agent, Michael, was great. Kept me 8nformed. And processed a warranty repair promptly. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Ray Dwyer
    | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Michael
    Great experience with Roland and Mike in the service department. They could not be more helpful when it comes to my vehicle and I’d highly recommend using Nielsen service!!! | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ Dana Montagna
    A big thank you to the service department.. they are the best. They take care of their customers! | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Lem Blackwell
    The person that helped me, I think his name was Steve. (Sorry I'm bad with names) Was great!!! He seemed to actually care rather than just going through the process. I would recommend this place to anyone... | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Bob Braen
    | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Cris Alers
    Very engaged customer service and quick as well. Very clean waiting area. Staff does a fantastic job. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Edward J. Michalski (Ed)
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Matt Pugliese
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Edward Barbarito
    Joe Alfano is the man! And John in service is also the man! Victor, JJ, Mona and Brice in service also outstanding. Very accommodating!! | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ frank carioti
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Hutchings
    Great service every time! | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ John Killingbeck
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Peter scordilis
    Great experience buying and servicing at Nielsen. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Catherine Rath
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ cparker31
    Oil change and tire rotation. Good service and visit. Nice lounge area if you wait, shuttle available if you need to drop off your vehicle. | Read Full Review
    1/30/2024 12:00:00 AM | DealerRater
  • ★★★★★ cparker31
    Oil change and tire rotation. Good service and visit. Nice lounge area if you wait, shuttle available if you need to drop off your vehicle. | Read Full Review
    1/30/2024 12:00:00 AM | Cars.com
  • ★★★★★ Jessica Syros
    Leased my car 5/2023. Issue from the start. Let the salesman know i wanted 15k miles a year. We settled on a price after hours at the dealership, go to sign the lease and it’s written up for 12k. At that point i was exhausted and signed it. Just definitely felt it was shady, changing the mileage. Also since then i have barely had my | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ James Robertson
    | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Joe Muraglia Jr.
    Exceptional! | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ edrod Last
    Excellent service the best | Read Full Review
    1/26/2024 12:00:00 AM | Google
  • ★★★★★ Carl Landsman
    Very friendly people and the service was great. Just what you want when you need to service your vehicle. | Read Full Review
    1/26/2024 12:00:00 AM | Google
  • ★★★★★ Joe Gehrum
    | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Herb Trillich
    Great service could not be happier! | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Frank Cardilllo
    | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Brian Piccolo
    Stay away from this dealership they are a bunch of crooks. I recently took my jeep in due to the service light going on. I had the jeep checked there 2 weeks prior and was told there were no issues at all. They kept my car for 12 days and took 11 days to diagnose the problem. Today I got a bill for the rental car for 400 dollars! | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ James Talerico
    I have had two cars serviced here over the past 8 years. No complaints. Top notch service and always fair. | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ Troy rigby
    | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ Daniela Dellanno
    | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ Patti
    | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Katie Johnstone
    | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Keith Mendelson
    Updated - 1/22/24 - Please tell me: Who do I text, and at what number? Or who do I call, and at what #? (per your response) -------- Service Department terrible. Had my car three times, most recently for well over a month. Communication was lacking, work was expensive and INCOMPLETE. Still have issues with my Dodge Durango. They just | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ peter filippone
    Very good service department. | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ nick jr vevo
    excellent service at this facility, I would not trust my vehicle to any other | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Doris Smith
    Great service and friendly staff | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Kirsten Drew Zeigler
    I had a great experience with Tony. He was friendly, knowledgeable and truthful when it came to leasing a car. My past experiences at various dealerships have left me feeling icky- like I've been taken advantage of- but I had a totally different experience here. The process was quick and easy, and I left with exactly I went in for. C | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Brian LaRosa
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Matt Crummy
    Service is amazing they had my oil change taken care of quick and east! Staff is nice and friendly, pleasurable experience all around. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Beth Williams
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Peter W
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Harley Gantman
    Jessica was great! Very communicative and great to work with. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Devin W
    Getting your car serviced is never fun but it's made better with someone like Joseph Janzen who is upfront about the time it will take and how much it will cost. He's been great in the past about helping me decide what needs to be done and what can wait, and is just an all-around nice person clearly looking out for whoever comes his | Read Full Review
    1/17/2024 12:00:00 AM | Cars.com
  • ★★★★★ Americo Colon
    | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ willie randolph
    Outstanding friendly quick service! | Read Full Review
    1/14/2024 12:00:00 AM | Google
  • ★★★★★ Carla M
    | Read Full Review
    1/14/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Cox
    | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ Scott DeRogatis
    Great communication from them! | Read Full Review
    1/12/2024 12:00:00 AM | Google
  • ★★★★★ Thomaso Skorupski, MD
    Jessica was always helpful and very personable provided Detailed answers to my questions She got my truck in to the mechanic fairly quickly all things considered with the volume of vehicles there and I had to check back with him a week or so so overall Excellent experience with Jessica and Nielsen Dodge | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ House Gerdau
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ david conyack
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Vincent Kaminski
    Great service experience. Came in for my 100K mile check up, they recommended exactly what I needed. After reviewing my service history, they didn’t add several items that were usually due at 100K because I had them done on prior visits. | Read Full Review
    1/10/2024 12:00:00 AM | Google
  • ★★★★★ Duane Phillip
    The service here is exceptional. My attendant is normally Joe, and he always ensures that my auto needs are addressed. The overall turnaround time is always quick, with my requested service being properly resolved. Excellent all around service! | Read Full Review
    1/10/2024 12:00:00 AM | Google
  • ★★★★★ Keith Mendelson
    Service Department terrible. Had my car three times, most recently for well over a month. Communication was lacking, work was expensive and INCOMPLETE. Still have issues with my Dodge Durango. They just can't get it right, besides being expensive. FRUSTRATING experience, to say the least. | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ G P
    Absolutely the best experiences that I have had at a car dealer service. Dealers usually try to find something to charge the customer for their profit. Not this place. They took care of the issue and even the one that I wasn't even aware of. Glad I purchased extended warranty before. Honesty and courteous service for the custome | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Tony T
    Great service and friendly staff | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Mauricio LeMarie
    Very professional and knowledgeable staff | Read Full Review
    1/3/2024 12:00:00 AM | Google
  • ★★★★★ Vander Bruzaferro
    Pretty good service, they worked exactly in what I requested, they were quick and great attention to the customers. | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Andre Phillips
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Giovanni Ricupero
    Their service department needs to work on communication. Not sure what happened but I dropped off my car in the morning as soon as they opened for a recall and my car was not worked on until I showed up in the afternoon. There was a mix up somewhere and not much communication. The work seemed to have been done. | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Jersey Dave
    An awful experience overall. Had to wait months for an appointment. Over a week to be seen by a tech. Car spent weeks in the shop for a factory defect. Went home with the same defect. Was told “We have cars here longer than yours”. Sales department gave me lowball offers for my car. Thousands below other dealer offers. | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Sahib Singh
    One of the best car-buying experiences. I've had my car serviced by Nielsen with consistently smooth experiences, and I've been looking forward to making a purchase here based on all the other positive reviews. And they were right! Ron Abbate got me into a new Jeep Grand Cherokee at my target price, and I couldn't be happier. Ron was | Read Full Review
    1/1/2024 12:00:00 AM | Google
  • ★★★★★ Elena Spina
    Great service department!! | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Mark Yellen
    excellent, fast and courteous service will use again and recommend to others. | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Mark Hunter
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Yolanda Howard
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Tom Cobane
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ William A. Wolkstein, M.D.
    I am unhappy with Jeep’s lack of written guidance on service protocols for maintenance and upkeep of the vehicle. It appears you are in your own once you buy the car and leave the dealer. Not like it once was. | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Aly
    Great experience! Jared was extremely helpful. | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Sharif Van-Eckelen
    Great customer service | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Michael Caggiano Jr
    | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Alex Llinas
    Great easy and quick service. I took my car in for routine oil change and tire rotation. I was promptly checked in and provided an estimate wait time that was perfect. | Read Full Review
    12/26/2023 12:00:00 AM | Google
  • ★★★★★ Christian Brown
    Always a good service appointment at the dealership everyone is pleasant and helpful!! | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Jackie Carney
    Amazing staff and so helpful. Probably the best Jeep dealership I have been to. Service department was amazing! | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Tiffany Tejada
    | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Jhonny Salazar
    This is my 4th car buying from this dealership and the great excellent customer service I received from the salesman Chris Damion is superb, I greatly appreciate all the hard work and help. | Read Full Review
    12/21/2023 12:00:00 AM | Google
  • ★★★★★ Daniel Cabral
    Great customer service. Mona and Roland are the best people to talk to. | Read Full Review
    12/21/2023 12:00:00 AM | Google
  • ★★★★★ Clayton Town
    | Read Full Review
    12/21/2023 12:00:00 AM | Google
  • ★★★★★ Katie Ruiz
    | Read Full Review
    12/21/2023 12:00:00 AM | Google
  • ★★★★★ Jermaine Davis
    | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★★ Carmine Garruto
    Great service! Very accommodating, Roland is easy to deal with. | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★★ Vibrant Hearts “Vibrant Hearts” Home Care
    Customer Services was great. The wait time to get the vehicle first time service was decent. | Read Full Review
    12/19/2023 12:00:00 AM | Google
  • ★★★★★ Bruce Brighton
    Very quick and professional jj is a good guy and Roland also is a great service manager | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Warren Bailey
    Friendly staff,great service, comfortable waiting room with coffee and snacks. Service representative suggested future service which I plan to do at my next service | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Bohm
    The car is back like new!! It may take a bit longer at the service department, but totally worth it! | Read Full Review
    12/15/2023 12:00:00 AM | Google
  • ★★★★★ Marc Hawkins
    Service is always excellent! | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Sherif Soliman
    | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Joseph Delia
    I had a problem with another dealer going back 6 years ago. Don't wanna mention the name but another Dodge truck dealer. I came into Nealson. They treated me like family and Roland the service I department manager has always treated me as if he's known me forever. They fixed my truck recently again and gave me a great deal.my truck r | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Rick
    | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Kayla Devaney
    Extremely satisfied with their services. Steve was very helpful and considerate of the situation with my car. | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Olivia DePasquale
    | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ rmaecha
    They are amazing Great staff beautiful facility outstanding product. Cannot thank them enough. I recommend them to everyone. | Read Full Review
    12/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ rmaecha
    They are amazing Great staff beautiful facility outstanding product. Cannot thank them enough. I recommend them to everyone. | Read Full Review
    12/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Greg del Fierro
    | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Brian
    Fraud or incompetence, take your pick. This review is for an appointment for an oil change and tire rotation in late August. I have better things to do so it took me awhile to get to this, but I figure I’d want to know about horrible service if I was picking amongst dealers in the area. Because I’m my father’s son, I marked the tir | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Barbara Byrne
    I recently leased a 2024 Jeep Compass from Nielsen. My salesman, Ernie, took the time with to go over everything about the car and lease with me and was very professional. He answered any questions I had. Many salesman I’ve dealt with in the past see a woman come in and they try to get me to upgrade. Ernie did not do this. I will def | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Trought
    I dropped off my jeep for a recall, and some other minor work. After 6 days the work still was not even started! I reclaimed my jeep to take it elsewhere for the work. This is the second time it took the service department nearly a week to even begin. I will not be back. | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Neil Freeman
    Very quick and convenient service without an appointment. I was impressed. | Read Full Review
    12/10/2023 12:00:00 AM | Google
  • ★★★★★ Johnnie Mae Russell
    Thanks Nielsen staff. It was a pleasure to walk into your facility where are vehicle was quickly checked in and the wait time for service was done in a timely fashion! | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ Charles Craig
    | Read Full Review
    12/5/2023 12:00:00 AM | Google
  • ★★★★★ Cheri Costello
    This was by far the most horrific experience I have ever had with a car. I originally dropped off my car on Halloween and was told that in a few days, I would get a call back with a diagnosis. after about 5 days I called and then was told no, it takes 7 days to have a diagnosis done. When I called back to find out what was going on | Read Full Review
    12/5/2023 12:00:00 AM | Google
  • ★★★★★ Tony Wallace
    Very professional and supportive they keep you informed and did the work in a timely manner. | Read Full Review
    12/2/2023 12:00:00 AM | Google
  • ★★★★★ John Spina
    | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Niall
    We purchased our Jeep at Nielsen and were very impressed with their team from sales to service - all very professional. Wound highly recommend them. | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ wr30
    The Best experience I’ve had buying a vehicle in my life. First Class professional. | Read Full Review
    11/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ wr30
    The Best experience I’ve had buying a vehicle in my life. First Class professional. | Read Full Review
    11/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Terence Berry
    Friendly environment. Professionals | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ jeff pollack
    Excellent service, Friendly people | Read Full Review
    11/29/2023 12:00:00 AM | Google
  • ★★★★★ Ellen Paytas
    Mona and the woman who runs the rental car desk are very friendly and efficient. I am just tired of this brand new Jeep having problems. Very frustrating and time consuming | Read Full Review
    11/29/2023 12:00:00 AM | Google
  • ★★★★★ Xuan Lin
    | Read Full Review
    11/28/2023 12:00:00 AM | Google
  • ★★★★★ Tim Jennings
    | Read Full Review
    11/26/2023 12:00:00 AM | Google
  • ★★★★★ Ramon Costa
    | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Devin Waldron
    Nielsen never lets me down but JJ always stands out when I need help with servicing! | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Michele Novak
    I always bring my Jeep to Nielsen. Everyone is so friendly and Customer Service is the best. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ John Lasalandra
    | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Angelica Romo
    The worst. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Alexander Viola
    | Read Full Review
    11/18/2023 12:00:00 AM | Google
  • ★★★★★ sam pointer
    Always a Great experience | Read Full Review
    11/18/2023 12:00:00 AM | Google
  • ★★★★★ Katherine Lewis
    I waited three weeks for a routine service appointment, took the day off of work, and drove an hour round trip to the dealership only to be told when I arrived that there was no way they had time to service my vehicle. If you knew you wouldn’t have been able to honor the appointment, the least you could have done was called. Very fru | Read Full Review
    11/18/2023 12:00:00 AM | Google
  • ★★★★★ Hammad Mozaffar
    Amazing service with amazing staff | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Cornelia Geary
    Helpful staff. Everything was excellent as usual. | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Demetrios Kydonieus
    Top notch transaction, quick and easy with amazing service! Thanks Ernie! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Dieter Engl
    I have had my car serviced and new tires mounted. It was my second visit to Nielsen. I like the drive-up, and getting the car serviced is hassle-free. Friendly, competent staff, talking to a service rep is nice. It makes explaining what needs to be done or getting advice easy. I had a minor issue, which was immediately handled with n | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ John Collis
    Very good service. | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Angelo Gratacos
    It was my first time there and I would go back ?? | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ ?????? ????????
    They just stole 1000$ deposit for nothing, try to sold me another car. Manager was rude he’s literally said I’m don’t care about you. Never answered any messages. Keep it away | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Michele DeSantis
    Fast, freindly service! Thank you! | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Lowenthal
    | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Kim Pere
    Great service and wonderful staff! | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ roger Cameron
    Great and fast service everyone amazing and friendly | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ JUNE19377
    It was a great experience, the sales team was great very helpful and knowledgeable I would highly recommend this dealership | Read Full Review
    11/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ JUNE19377
    It was a great experience, the sales team was great very helpful and knowledgeable I would highly recommend this dealership | Read Full Review
    11/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ KylaDanielle Ramos
    It is now nearing three months since dropping off my vehicle and the lack of communication and clarity surrounding my vehicle's status has been incredibly frustrating. I have not been informed of the exact source of the water leak in my car and expected to pay for repairs done without my confirmation and further expected to pay an ad | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ Elizabeth Tawiah
    The best dealership that I have ever been to | Read Full Review
    11/11/2023 12:00:00 AM | Google
  • ★★★★★ Robert Breschard
    | Read Full Review
    11/11/2023 12:00:00 AM | Google
  • ★★★★★ James G
    Best dealeriship I’ve dealt with this far from sales to management. | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ M Nimoh
    I’ve been with Nielsen for years and I’ve always had a great experience with them. I definitely recommend you getting your next Dodge, Jeep, or Ram with them. | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Melinda Sheehan
    Great! | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ nick jr vevo
    excellent service | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ terriherrmann
    Quick and easy oil change. Very friendly staff & great waiting area. Highly recommend Nielsen If East Hanover | Read Full Review
    11/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ terriherrmann
    Quick and easy oil change. Very friendly staff & great waiting area. Highly recommend Nielsen If East Hanover | Read Full Review
    11/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ FDALTON20
    Great service friendly staff work completed in a timely manner will definitely return for all my automotive needs | Read Full Review
    11/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ FDALTON20
    Great service friendly staff work completed in a timely manner will definitely return for all my automotive needs | Read Full Review
    11/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ Halil Azami
    Great deal and friendly service | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Susan Cocchiaro
    Service team was very pleasant and helpful | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Layton
    Best purchase experience, hands down. Made the switch over to Jeep as seamless as I think possible. | Read Full Review
    11/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ JOE@THEBECKERORG.COM
    The initial job was done completely incorrectly. This message is more praise for Roland Maecha who made sure it was done correctly, and in very short order. | Read Full Review
    11/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ JOE@THEBECKERORG.COM
    The initial job was done completely incorrectly. This message is more praise for Roland Maecha who made sure it was done correctly, and in very short order. | Read Full Review
    11/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ Layton
    Best purchase experience, hands down. Made the switch over to Jeep as seamless as I think possible. | Read Full Review
    11/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ costam07
    Roland is absolutely pleasure to deal with... very quick responses, cares about his customers, explains everything being done in detail | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Miguel L.
    best experience buying a new car, sergio fernandez was very profesional, all the process was very quick, im very happy with my pacifica!! | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ costam07
    Overall pleasure to deal with quick, informative, straight forward, very informative on break down of cost and maintenance schedule | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Miguel L.
    Sergio was very helpful and eager to answer all of our questions! He didn’t hesitate to help during the entire process and his explanation of the car and its features really allowed us to understand and make our decision. He was great and made our experience very enjoyable | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ james_galbo
    This dealership is extremely well managed and attentive. From sales to management to service. The lot is very clean and there is always someone showing you where to go for whatever you may need. | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ ANTHONYJOHN412
    Salesman Peter and manager I don’t remember his name but were very helpful and professional thank you | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Miguel L.
    Sergio was very helpful and eager to answer all of our questions! He didn’t hesitate to help during the entire process and his explanation of the car and its features really allowed us to understand and make our decision. He was great and made our experience very enjoyable | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Miguel L.
    best experience buying a new car, sergio fernandez was very profesional, all the process was very quick, im very happy with my pacifica!! | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ costam07
    Overall pleasure to deal with quick, informative, straight forward, very informative on break down of cost and maintenance schedule | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ costam07
    Roland is absolutely pleasure to deal with... very quick responses, cares about his customers, explains everything being done in detail | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ james_galbo
    This dealership is extremely well managed and attentive. From sales to management to service. The lot is very clean and there is always someone showing you where to go for whatever you may need. | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ ANTHONYJOHN412
    Salesman Peter and manager I don’t remember his name but were very helpful and professional thank you | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Mike
    Didn’t fix my vehicle. Before I was 1 mile from dealer after “repair”, all of the warning lights came back on. Returned immediately to dealership. Been waiting for another 3 days for an update on the repair. I can’t even get a return phone call. Sad. | Read Full Review
    11/3/2023 12:00:00 AM | DealerRater
  • ★★★★★ Mike
    Didn’t fix my vehicle. Before I was 1 mile from dealer after “repair”, all of the warning lights came back on. Returned immediately to dealership. Been waiting for another 3 days for an update on the repair. I can’t even get a return phone call. Sad. | Read Full Review
    11/3/2023 12:00:00 AM | Cars.com
  • ★★★★★ Richard Evaniecki
    Roland is the best , he always takes care of my needs and gets my car finished on time | Read Full Review
    11/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ Richard Evaniecki
    Roland is the best , he always takes care of my needs and gets my car finished on time | Read Full Review
    11/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ Courtney Leydon
    | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Nikos Zafirelis
    Awesome experience. Everyone was very professional and not pushy. Made for a simple process and transaction. | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Miguel Lores
    Very nice place to do business. Sergio Fernandez was patient and he had knowledge of the bussines. Im very pleased with my new chrysler pacifica. | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ WJB
    I've purchased 3 different vehicles from this dealership and I've always have satisfied But now I may have to take back my review and give them a one star I paid for parts and I have been calling to see if the part came in or not and the parts guy said that yes you part came in so I ask when is the service rep going to call and sche | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Amy Giarrusso
    The staff was so helpful and friendly. It was a great experience. | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Bob Sarao
    | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ J Sunberg
    Always friendly and efficient. | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Ania Rosinska
    While sales experience was great, I must admit that the service I received fell below my expectations. I initially received a quote for the installation of a hitch, and I was pleased with the price provided. However, when I arrived for the installation, I was informed that there had been a mistake, and the actual cost was nearly 100% | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Frank Grohotolsky
    I can't speak to their sales department, but their service department is a nightmare. The receptionist is rude, and their overall communication is non-existent. I took my van there for a warranty repair on the transmission. It took them nearly 3 months to "complete" the work. I called weekly for updates, dealing with their lovely rec | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ 17altin
    One of the guys on the parts counter had no people skills whatsoever, took forever to change a battery on a key fab and was complaining the entire time, weird and unprofessional. Got home later and key fab did not work, battery was installed upside down, Jesus where do they find these people | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Mark Peterson
    Super clean facility, wonderfully attentive and organized staff. | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Vincenzo Fevola
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Bill Turner
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Joseph B
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Erick Zhinin
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ halilazami01
    Hassle free experience. Great selection and service. I love my new Wrangler and the deal I got on it. | Read Full Review
    11/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ halilazami01
    Hassle free experience. Great selection and service. I love my new Wrangler and the deal I got on it. | Read Full Review
    11/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ DB
    Went in for a routine oil change and tire rotation. Had the appointment at 10:30. Arrived 15 mins early. Was told hour and half wait. It exceeded that. Almost 2 hours later. No service sticker on windshield. It looks like this service center is overwhelmed with many vehicles. I would suggest going to another servicing dealer for your | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Rocco Costanza
    Would not recommend purchasing a vehicle from this place, unless you plan on being the person who follows up with the sales department and have lots of time to wait while the workers chat with each other. Horrible customer service. When we came back to only meet with the finance department, they had absolutely nothing ready and wait | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ ryanciavatta
    This dealership has been helping my family and I for years. Tony was the representative who assisted us. He was great! | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ fieldm206
    I find them to be honest and helpful. This is our 2nd vehicle from them and we'll be back. They are awesome! Great people | Read Full Review
    10/31/2023 12:00:00 AM | Cars.com
  • ★★★★★ ryanciavatta
    This dealership has been helping my family and I for years. Tony was the representative who assisted us. He was great! | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ fieldm206
    I find them to be honest and helpful. This is our 2nd vehicle from them and we'll be back. They are awesome! Great people | Read Full Review
    10/31/2023 12:00:00 AM | DealerRater
  • ★★★★★ c-pphil
    I have purchased successive vehicles over the years. Peter Goettlich has been my salesperson and I am loyal to him. He has always been open, professional and has worked to get us a fair deal. | Read Full Review
    10/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ c-pphil
    I have purchased successive vehicles over the years. Peter Goettlich has been my salesperson and I am loyal to him. He has always been open, professional and has worked to get us a fair deal. | Read Full Review
    10/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Ben Castillo
    Elia was outstanding. He made the whole transition smoothly from beginning to end. | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Maria Cedeno
    | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Anthony Simeone
    | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Robert Kaiser
    From the moment I walked into the dealership to when I drove off the lot I was completely satisfied with my buying experience. | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ lastella89
    I love driving in and someone greeting you right away and taking the card’s vitals. Everything gets sent to a terminal and makes the check in process easy. | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcedeno316
    They welcomed us the second we walked in. They were courteous, kind and equipped to answer all of our questions and concerns. Very knowledgeable. Truly a flawless experience. Thanks guys! | Read Full Review
    10/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ mcedeno316
    They welcomed us the second we walked in. They were courteous, kind and equipped to answer all of our questions and concerns. Very knowledgeable. Truly a flawless experience. Thanks guys! | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ lastella89
    I love driving in and someone greeting you right away and taking the card’s vitals. Everything gets sent to a terminal and makes the check in process easy. | Read Full Review
    10/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Grace Conti
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Sal C
    Walk-in oil change service was quick and professional! | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Thompsonkesha53
    My experience was wonderful the wait was not long customer service was top tier always | Read Full Review
    10/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ Thompsonkesha53
    My experience was wonderful the wait was not long customer service was top tier always | Read Full Review
    10/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ Matthew Paterno
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ George MacBeth
    | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ Maureen Kennedy
    | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ Brandon Caputo
    | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ edamd
    Nielsen always provides the best service possible. I have a Wrangler and a Grand Cherokee- I keep buying the Jeep brand as I know the vehicles are great and the service at Nielsen is even better! | Read Full Review
    10/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ LOKILLO2090
    Love coming here for service, outstanding employees, great work ethic, would definitely recomend to anyone. | Read Full Review
    10/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ LOKILLO2090
    Love coming here for service, outstanding employees, great work ethic, would definitely recomend to anyone. | Read Full Review
    10/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ edamd
    Nielsen always provides the best service possible. I have a Wrangler and a Grand Cherokee- I keep buying the Jeep brand as I know the vehicles are great and the service at Nielsen is even better! | Read Full Review
    10/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lilian Bautista
    I just take my car to change a recently. They told me they would check everything, so I personal check my oil and everything it was not check it. The windshield water was empty. | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ Sindy Molina
    | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ mark skversky
    Great dealership the sale person mark was friendly and not pushy and the finance manager was great. Update. Just recently had my oil changed and tires rotated and new wiper blades. The service department was wonderful and the service tech was amazing. | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ selborx
    The work was completed timely and correctly. More importantly Mona keept me informed about the repair process and was curious and professional during the process. | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Jairo Diaz
    Easy to negotiate the price of the vehicle | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ tinam1072
    I had an appointment today for diagnostic testing for my 2013 Jeep grand Cherokee. Joe Janzen was my service advisor. Joe was friendly and knowledgeable in what might be wrong with my car. He explained to me in detail and the problem with my car and how it works. After the testing was done, he suggested that I return to my local mech | Read Full Review
    10/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ tinam1072
    I had an appointment today for diagnostic testing for my 2013 Jeep grand Cherokee. Joe Janzen was my service advisor. Joe was friendly and knowledgeable in what might be wrong with my car. He explained to me in detail and the problem with my car and how it works. After the testing was done, he suggested that I return to my local mech | Read Full Review
    10/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Quattro5.7
    The repair was sloppy and ñ the job was not done as it was supposed to, now I have to worry about the issue happening again | Read Full Review
    10/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Quattro5.7
    The repair was sloppy and ñ the job was not done as it was supposed to, now I have to worry about the issue happening again | Read Full Review
    10/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ wal6879
    The service department staff were very friendly and professional in assisting me with the service needed for my vehicle. Excellent customer service. | Read Full Review
    10/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ wal6879
    The service department staff were very friendly and professional in assisting me with the service needed for my vehicle. Excellent customer service. | Read Full Review
    10/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ ann bragg
    Very friendly and helpful people. Updated my Jeep efficiently. | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ veronica gill
    I have nothing but good things to say about Nielsen. They've helped me in more ways I can say. Roland, in particular, has been an enormous help and very, very accommodating. Their service is exceptional. I would highly recommend them. | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Luis Ramón
    Great experience, Yosuett Nunez is our sales person and we highly recommend him. He is always on top of every single detail, even the little nuisances from the factory recall on our latest truck diesel. Excellent communication and the transaction was very smooth and fast. Most importantly, we are very happy with our new truck. | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Duane Phillip
    The turn around time for my oil change & inspection was short (expess lane). They even completed a wheel alignment that improved my driving experience. Excellent all around service! | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Rafa Rpo
    Repair was ok even though it could have been more thorough… it’s a know ram issue and only one part of the two components were reinforced. | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Quattro5.7
    Would have been a 5 star but I feel the job was half done. Also advisor follow up was vague. | Read Full Review
    10/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ Quattro5.7
    Would have been a 5 star but I feel the job was half done. Also advisor follow up was vague. | Read Full Review
    10/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ John Adorno
    Had to go twice to the dealership for them fix my Jeep from overheating. Now my Jeep hesitates when I give it gas, that never happened before taking it in for service and they disabled my auto start. | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Kepus
    Wow, has the service at Neilson deteriorated since my last review. Service advisor with the red hair has piss poor attitude, and nonexistent communication about the status of your vehicle. Didn’t even care one ounce when I brought their unprofessionalism to their attention. Service department barely makes eye contact with you let al | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Ellen
    Very bad experience here. Gave them (our salesman was Nick Wood) a $500 (refundable) deposit for a custom truck order. Never heard from them and when we called for a status we were not given a clear answer. Finally received an email saying the truck was built and was waiting to be shipped from Mexico. Then we found out it was act | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ David Rose
    Excellent service | Read Full Review
    10/22/2023 12:00:00 AM | Google
  • ★★★★★ Moises Vazquez
    | Read Full Review
    10/22/2023 12:00:00 AM | Google
  • ★★★★★ clarissaadams70
    I can’t say enough good things about how personable and how well they took care of me! They listened to what I wanted and made it happen. | Read Full Review
    10/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ clarissaadams70
    I can’t say enough good things about how personable and how well they took care of me! They listened to what I wanted and made it happen. | Read Full Review
    10/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ klc81060
    Elias was excellent! Went over and above to get me pictures pricing etc in a very timely manner and always with a smile and professionalism | Read Full Review
    10/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ Gene Spillane
    Dave is fantastic. A very trustworthy and detail oriented salesman who is dedicated to customer satisfaction. | Read Full Review
    10/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ carol16
    Everything went very well. I received the papers to sign and sent them back ASAP! | Read Full Review
    10/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ carol16
    Everything went very well. I received the papers to sign and sent them back ASAP! | Read Full Review
    10/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Gene Spillane
    Dave is fantastic. A very trustworthy and detail oriented salesman who is dedicated to customer satisfaction. | Read Full Review
    10/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ klc81060
    Elias was excellent! Went over and above to get me pictures pricing etc in a very timely manner and always with a smile and professionalism | Read Full Review
    10/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Kathleen Noziere
    | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Ultravis66
    | Read Full Review
    10/19/2023 12:00:00 AM | Google
  • ★★★★★ Phyllis Gehringer
    | Read Full Review
    10/19/2023 12:00:00 AM | Google
  • ★★★★★ Michael Pizzano
    | Read Full Review
    10/19/2023 12:00:00 AM | Google
  • ★★★★★ Mike
    Great service. Was able to pick up my car at my convenience even after closing. | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ williamsalvatoriello75
    They did a fantastic job I highly recommend them the staff was nice and helpful | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ turbo4758
    great work love going there so nice there great work and free ride home love this place | Read Full Review
    10/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ turbo4758
    great work love going there so nice there great work and free ride home love this place | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ williamsalvatoriello75
    They did a fantastic job I highly recommend them the staff was nice and helpful | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Mike
    Great service. Was able to pick up my car at my convenience even after closing. | Read Full Review
    10/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ adrenalinefitness
    Had a great experience with both the sales person and the manager… everything was upfront and honest, and a pleasurable experience | Read Full Review
    10/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ dmoney495
    Scheduling an appointment was easy, customer service was great.Diagnosed and repaired vehicle flawlessly. Will definitely use this dealership again. Thank you. | Read Full Review
    10/18/2023 12:00:00 AM | Cars.com
  • ★★★★★ adrenalinefitness
    Had a great experience with both the sales person and the manager… everything was upfront and honest, and a pleasurable experience | Read Full Review
    10/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ dmoney495
    Scheduling an appointment was easy, customer service was great.Diagnosed and repaired vehicle flawlessly. Will definitely use this dealership again. Thank you. | Read Full Review
    10/18/2023 12:00:00 AM | DealerRater
  • ★★★★★ G Madrigal
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ jennifer watson
    They were very good to me when it comes to explaining all the details the sales representative Earl and the Manager who saw us w were very pleasant I will recommend them to other people who I'd looking for a vehicle. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ George Margiolas
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ chefjoemurphy
    Tony was a great salesman, responsive, quick and went over all aspects of the truck | Read Full Review
    10/17/2023 12:00:00 AM | DealerRater
  • ★★★★★ chefjoemurphy
    Tony was a great salesman, responsive, quick and went over all aspects of the truck | Read Full Review
    10/17/2023 12:00:00 AM | Cars.com
  • ★★★★★ Kenny Miller
    | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Stacey Strumeyer
    A pleasure to use Nielsen Dodge for service. | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Richard Bruno
    | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ mnittolo
    Very efficient, knowledgeable and friendly service. Recall was taken care of quickly and thoroughly. Waiting area clean and comfortable. | Read Full Review
    10/16/2023 12:00:00 AM | Cars.com
  • ★★★★★ mnittolo
    Very efficient, knowledgeable and friendly service. Recall was taken care of quickly and thoroughly. Waiting area clean and comfortable. | Read Full Review
    10/16/2023 12:00:00 AM | DealerRater
  • ★★★★★ David Ackerman
    Not surprised with the actions of the dealership in person at the desk was incredibly helpful and nice Their automated phone system and transferring leaves a lot of spaces to be fixed But having to wait a month to get an appointment for a diagnosis And then having to wait five days on a work vehicle seems a little ridiculous in my e | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Chris Sancetta
    Great experience with this dealership both the salesman and the manager were awesome highly recommend, and will definitely returned | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ rere2466
    Excellent service. Always caring about your time and your concerns. No question is to small to answer | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Denimgrl
    Efficient and professional. Very happy with the overall experience! Will return for my next vehicle! | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Denimgrl
    Efficient and professional. Very happy with the overall experience! Will return for my next vehicle! | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ rere2466
    Excellent service. Always caring about your time and your concerns. No question is to small to answer | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ cmetternich
    This is my second review in Just as many weeks, and this was for a special moment for my Daughter who we bought her first car for. Gabrielle once again knocked it out of the park. For one all the paperwork was ready for me, 2 she put a bow on the care and even added three ducks to the purchase, a nod to all Jeopardy drivers. Needless | Read Full Review
    10/13/2023 12:00:00 AM | Cars.com
  • ★★★★★ cmetternich
    This is my second review in Just as many weeks, and this was for a special moment for my Daughter who we bought her first car for. Gabrielle once again knocked it out of the park. For one all the paperwork was ready for me, 2 she put a bow on the care and even added three ducks to the purchase, a nod to all Jeopardy drivers. Needless | Read Full Review
    10/13/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sara Ortiz
    | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ Peter Mowen
    Used WiFi in their lounge to work remote while waiting for work on my truck to complete. This team is very dedicated to their customers! | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ Alana Pagano
    Joe is the best!! | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ james@gencon-corp.com
    The salesman, Dave G., was a pleasure to deal with. Loving the new Ram. Thanks! | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ JBAKUNAS7
    Sergio was a great salesman and really understood what our needs were. Also total time in the store was very short which made the experience enjoyable | Read Full Review
    10/11/2023 12:00:00 AM | DealerRater
  • ★★★★★ james@gencon-corp.com
    The salesman, Dave G., was a pleasure to deal with. Loving the new Ram. Thanks! | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ JBAKUNAS7
    Sergio was a great salesman and really understood what our needs were. Also total time in the store was very short which made the experience enjoyable | Read Full Review
    10/11/2023 12:00:00 AM | Cars.com
  • ★★★★★ Don Massoth
    Service took too long and tire balance cost $83? When running the truck past 65 mph the high speed wheel balance sucked! Need to be redone… wheel alignment the two front tires are getting chewed up more than they were before the balance and alignment… service and response is rude and got hung up on today by one of the service advis | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ John Kelly
    | Read Full Review
    10/10/2023 12:00:00 AM | Google
  • ★★★★★ kayla kelly
    I just recently took my car to get service and they did a fantastic job . | Read Full Review
    10/10/2023 12:00:00 AM | Google
  • ★★★★★ Carlo Orlando
    Joe Alfano is the man! Thank you! | Read Full Review
    10/10/2023 12:00:00 AM | Google
  • ★★★★★ louisbruno1
    The experience was great . I would recommend anyone to go purchase a new car or used | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ Carloorlando
    Joe Alfano was great to work with! It was an easy day and I was able to get a good deal with little hassle! | Read Full Review
    10/10/2023 12:00:00 AM | Cars.com
  • ★★★★★ Carloorlando
    Joe Alfano was great to work with! It was an easy day and I was able to get a good deal with little hassle! | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ louisbruno1
    The experience was great . I would recommend anyone to go purchase a new car or used | Read Full Review
    10/10/2023 12:00:00 AM | DealerRater
  • ★★★★★ J C
    Dropping this to 1 star. They're incapable of communication. Another appointment for service. No calls. No updates. It's a if they just expect you to either babysit them or just accept that you'll get your car..whenever. We'll find another place for service. Service is always good. Communication...needs some work. You guys left us | Read Full Review
    10/10/2023 12:00:00 AM | Google
  • ★★★★★ bigga117
    Good dealership. Works with you hands on and very helpful in everything. Would recommend to anyone. | Read Full Review
    10/9/2023 12:00:00 AM | DealerRater
  • ★★★★★ bigga117
    Good dealership. Works with you hands on and very helpful in everything. Would recommend to anyone. | Read Full Review
    10/9/2023 12:00:00 AM | Cars.com
  • ★★★★★ Mneilan1
    Very friendly and responsive. Not pushy and working in your best needs. I’ve purchased several cars from them and will continue to do so in the future. | Read Full Review
    10/8/2023 12:00:00 AM | Cars.com
  • ★★★★★ Mneilan1
    Very friendly and responsive. Not pushy and working in your best needs. I’ve purchased several cars from them and will continue to do so in the future. | Read Full Review
    10/8/2023 12:00:00 AM | DealerRater
  • ★★★★★ Richard Butterworth
    Great car buying/leasing experience. Received a lot of honest guidance and help from the team and the vehicle my company and I really needed. | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ East Coast Athletics
    | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ JHOLEVAS
    Service was done on time and all running smooth. Will be back in a few months | Read Full Review
    10/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ JHOLEVAS
    Service was done on time and all running smooth. Will be back in a few months | Read Full Review
    10/7/2023 12:00:00 AM | Cars.com
  • ★★★★★ 2011fordedge
    Peter is a straight arrow and delivers on his promises. The Finance process was painless thanks to Tom Krok. I would return for my next lease or purchase.. | Read Full Review
    10/6/2023 12:00:00 AM | Cars.com
  • ★★★★★ 2011fordedge
    Peter is a straight arrow and delivers on his promises. The Finance process was painless thanks to Tom Krok. I would return for my next lease or purchase.. | Read Full Review
    10/6/2023 12:00:00 AM | DealerRater
  • ★★★★★ annette Kersey
    | Read Full Review
    10/6/2023 12:00:00 AM | Google
  • ★★★★★ Jennifer Krok
    Great experience as always! This is the only place I go for my vehicles! | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Jenn
    Great experience buying a Jeep Wrangler | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Phillipp Schmoll
    Thank you Mona, for going the extra mile and getting to the bottom of a tricky issue I was having. You're the best! | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ scotty8m8
    Always excellent. Have been several times even though I reside out of the area. I will always return. | Read Full Review
    10/5/2023 12:00:00 AM | DealerRater
  • ★★★★★ scotty8m8
    Always excellent. Have been several times even though I reside out of the area. I will always return. | Read Full Review
    10/5/2023 12:00:00 AM | Cars.com
  • ★★★★★ amoscaritola
    Our salesman Dave was excellent, I would highly recommend for people to deal with him at Nielson. | Read Full Review
    10/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ F. Forte
    I had a wonderful experience working with this dealership, and my salesman – Joe – was excellent. I will be returning when the time comes for my next vehicle! | Read Full Review
    10/4/2023 12:00:00 AM | Cars.com
  • ★★★★★ F. Forte
    I had a wonderful experience working with this dealership, and my salesman – Joe – was excellent. I will be returning when the time comes for my next vehicle! | Read Full Review
    10/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ amoscaritola
    Our salesman Dave was excellent, I would highly recommend for people to deal with him at Nielson. | Read Full Review
    10/4/2023 12:00:00 AM | DealerRater
  • ★★★★★ K
    Joe D in service was fantastic and would highly recommend going back. I called and was taken on the same day. Great experience with the service department. | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Angel D (Memo)
    Very straight forward and honest staff. Couldn't ask for a better guy than Eli, really enjoyed my buying experience here. | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Marie Woke
    | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Cathy J
    | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Diana Isin
    | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Joe Lopez
    Great service. | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Earl Crawford
    | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Gene Spillane
    | Read Full Review
    10/3/2023 12:00:00 AM | Google
  • ★★★★★ Drewster R
    GREAT EXPERIENCE. Tony I. Is the best! | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ Brent Remetta
    | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ junior Contreras
    | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ keith.mendelson
    Mona was very helpful throughout the process. Thank you very much! I really appreciated it. | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ cmetternich
    I do not normally comment however I must say Gabrielle was exceptional with myself and my family. We were able to acquire my daughter’s first car and a work vehicle for myself. Was a fun and easy experience thank you. | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ carmia23
    The staff is polite, my experience with the gentleman who help me out with the car needs is AMAZING. Third time I go there and the same good experience. | Read Full Review
    10/2/2023 12:00:00 AM | DealerRater
  • ★★★★★ cmetternich
    I do not normally comment however I must say Gabrielle was exceptional with myself and my family. We were able to acquire my daughter’s first car and a work vehicle for myself. Was a fun and easy experience thank you. | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ keith.mendelson
    Mona was very helpful throughout the process. Thank you very much! I really appreciated it. | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ carmia23
    The staff is polite, my experience with the gentleman who help me out with the car needs is AMAZING. Third time I go there and the same good experience. | Read Full Review
    10/2/2023 12:00:00 AM | Cars.com
  • ★★★★★ Marc Thompson
    Very fast service for a dead fob. Took me in as a walk in and had it reprogrammed in minutes. Only issue is the key blank from the old fob does not fit in the new fob. Overall very pleased with the service. | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ Dave Jarvis
    Hello my last visit was very disappointing, with nothing fixed, the car was in the shop for 10 days and charged $100 deductible for nothing. Also a tool was left in the ceiling of my Jeep and was rolling around as I drive. | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ Mike More
    Joe in service was terrific at squeezing me into the schedule for a critical warranty repair! A+ | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ dinghsin
    Great advisor,explaination clear and easy understand, great job. Friendly, Good environment. Phone charger should add C type. | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ yoli1745
    Great service as always. Car was ready on time and clean. Very satisfied with the service. I would highly recommend | Read Full Review
    10/1/2023 12:00:00 AM | Cars.com
  • ★★★★★ yoli1745
    Great service as always. Car was ready on time and clean. Very satisfied with the service. I would highly recommend | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ dinghsin
    Great advisor,explaination clear and easy understand, great job. Friendly, Good environment. Phone charger should add C type. | Read Full Review
    10/1/2023 12:00:00 AM | DealerRater
  • ★★★★★ Peter Mills
    I'm was a little disappointed that the issue with my new jeep couldn't be fixed. But I did call me last week that they are still looking into it. I'm still waiting. | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ John Gilliland
    When I came in for service Mona Rivera was excellent, She gave me a Pacifica as a loaner car which was phenomenal I loved it the service was great fortunately it took two days so I had more time with the loaner car, you guys did a great job I appreciate all your help! | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Beni Giacalone
    | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ GROTUNDA
    This is my 3rd lease, because they are so awesome! Peter is the best! Quick and reasonable! | Read Full Review
    9/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ robert6851
    courteous, knowledgeable and on time !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! now i'm pissed off 15 words stick it now you lost a good report now im just pissed | Read Full Review
    9/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ Andy Roos
    2 hours from in the door to out with my ne lease. Great service again. | Read Full Review
    9/30/2023 12:00:00 AM | DealerRater
  • ★★★★★ robert6851
    courteous, knowledgeable and on time !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! !!! now i'm pissed off 15 words stick it now you lost a good report now im just pissed | Read Full Review
    9/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ GROTUNDA
    This is my 3rd lease, because they are so awesome! Peter is the best! Quick and reasonable! | Read Full Review
    9/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Andy Roos
    2 hours from in the door to out with my ne lease. Great service again. | Read Full Review
    9/30/2023 12:00:00 AM | Cars.com
  • ★★★★★ Pitbull1029
    Very professional courtesy friendly, would definitely recommend them , my complete experience was outstanding, my salesman Joe went out of his way to accommodate myself, thumbs up!!! | Read Full Review
    9/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ cj
    Dealership was easier than others to work with. My Salesman Chris was great to work with. . . | Read Full Review
    9/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ isaurabrinkman22
    Great experience, I'll recommend anyone i know to go to Nielsen. They the best sales representatives. | Read Full Review
    9/29/2023 12:00:00 AM | Cars.com
  • ★★★★★ Pitbull1029
    Very professional courtesy friendly, would definitely recommend them , my complete experience was outstanding, my salesman Joe went out of his way to accommodate myself, thumbs up!!! | Read Full Review
    9/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ cj
    Dealership was easier than others to work with. My Salesman Chris was great to work with. . . | Read Full Review
    9/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ isaurabrinkman22
    Great experience, I'll recommend anyone i know to go to Nielsen. They the best sales representatives. | Read Full Review
    9/29/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jenni Rodriguez
    The parts section it more than excellent always help me out finding the corrects parts for my car ???? | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ John Raio
    | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Martha Arroyave
    Staff Very helpful and everything went very smoothly. Paperwork was ready to go when I got there. Totally recommended ???? | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Vincent Tubito
    | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Clenton Coleman
    Very professional and great service! | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Jacob Cherian
    Excellent service, A+ Stafff | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Richard A
    Better than I could ever have expected. The entire staff was amazing and extremely exploratory. My Jeep was delivered back to me perfect and cleaner than when I brought it in. Thank you Nielsen CDJR | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Dewayne Phillips
    Great customer service, listens to all your concerns or questions. Is not trying to have you walk out of there broke gives you many different options but of course having good credit helps! I will definitely be back! | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Pariona
    Went on a Saturday for an oil change, waited 2.5 hrs to only be told by staff that the tech hadn’t gotten to my car and will be an additional 35 mins. I took my car and told staff that I’d be back on Monday. I went back on Monday, waited an hour and a half. When I drove home, I noticed that the tech did not reset my cars system and d | Read Full Review
    9/29/2023 12:00:00 AM | Google
  • ★★★★★ JLUCIBELLO0
    Eazy to understand process, sales team with years of experience, listens to customer wants and needs. | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ VINCENT14
    Great dealership. Always gives the best service before and after you purchase your car. Good people there. | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ VINCENT14
    Great dealership. Always gives the best service before and after you purchase your car. Good people there. | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ JLUCIBELLO0
    Eazy to understand process, sales team with years of experience, listens to customer wants and needs. | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ sandytufaro1018
    They are always professional. Some of the advisors are less informative than most, but overall a good experience. | Read Full Review
    9/28/2023 12:00:00 AM | Cars.com
  • ★★★★★ sandytufaro1018
    They are always professional. Some of the advisors are less informative than most, but overall a good experience. | Read Full Review
    9/28/2023 12:00:00 AM | DealerRater
  • ★★★★★ paulmcgiffin
    Everything went smoothly in my Chrysler Town and Country (2012) transmission flush. Kudos to Joe | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ jennifervas156
    Great experience very fast and pleasant. I would recommend this dealership to anyone. Totally satisfied. | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ mblombardino1
    Excellent service & attention to detail! Great service and made the process easy & convenient. Modern & clean dealership | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ paulmcgiffin
    Everything went smoothly in my Chrysler Town and Country (2012) transmission flush. Kudos to Joe | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ mblombardino1
    Excellent service & attention to detail! Great service and made the process easy & convenient. Modern & clean dealership | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ jennifervas156
    Great experience very fast and pleasant. I would recommend this dealership to anyone. Totally satisfied. | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ AG Logistics
    | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Demetrios Xanthos
    Can not say enough about the staff at at Nielson. After a miscommunication on a vehicle Amariani and Carmine went above and beyond to make sure I was satisfied. I would definitely go out of my way to make my next purchase at Nielsen. | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Dissapointed
    Horrible experience. They lied. Sold me car with lean. Would not recommend anyone doing business with them | Read Full Review
    9/27/2023 12:00:00 AM | Cars.com
  • ★★★★★ Dissapointed
    Horrible experience. They lied. Sold me car with lean. Would not recommend anyone doing business with them | Read Full Review
    9/27/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sdraghi1030
    Everyone was friendly and very helpful. Chris Damon was a pleasure to work with and very knowledgeable. Would definitely recommend Nielsen to my family and friends | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ briancontib
    Great overall service, smooth process with choosing car and financial paperwork, very accommodating, excellent salesperson. | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ john_aida
    Excellent experience, leased my new grand Cherokee at Nielsen and Elias was knowledgeable, professional and worked with me to get the best deal possible I highly recommend Nielsen Jeep and definitely Eli | Read Full Review
    9/26/2023 12:00:00 AM | DealerRater
  • ★★★★★ Sdraghi1030
    Everyone was friendly and very helpful. Chris Damon was a pleasure to work with and very knowledgeable. Would definitely recommend Nielsen to my family and friends | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ john_aida
    Excellent experience, leased my new grand Cherokee at Nielsen and Elias was knowledgeable, professional and worked with me to get the best deal possible I highly recommend Nielsen Jeep and definitely Eli | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ briancontib
    Great overall service, smooth process with choosing car and financial paperwork, very accommodating, excellent salesperson. | Read Full Review
    9/26/2023 12:00:00 AM | Cars.com
  • ★★★★★ Anthony & Bessy M
    Dave is great, I’d recommend seeing him for your next car. He’s the best person I’ve ever dealt with at a car dealership. | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ Renny Thomas
    Best car shopping experience. | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ Norma Iossa
    | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ jose pagan
    | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ Fernando Kleinert
    Cokpared to the last 3 times i was there, the service this time was perfect! | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ AG Logistics
    We would like to file a complaint against the dealership, who knowingly contributed to a fraud scheme, the sales contact name is Nicholas, he arranged transportation of 7 units and we never got paid for the service. He is not answering our phone calls, just disappointing employees are knowingly covering frauds. The dealership managem | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ Shana Simmons
    Awesome experience and i love my car | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Christian Aracena
    Steven and his service team took care of my vehicle service quickly. Thanks for your fast and immediate service. | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Aida San Martin
    Leased a Jeep Grand Cherokee from Nielsen and it was a very good experience, we met Elias Guadarrama, a sales professional at the dealership, he was very knowledgeable and gave us a very good deal in about two hours and a half he had our. New Vehicle ready.., I strongly recommend Nielsen Jeep and see Mr. Eli Guadarrama , | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Phil Furino
    The experience at Nielsen with the salesman and staff was amazing. We were offered many options to choose from. Eli, our salesman was extremely helpful and understood our concerns. Would recommend him to anyone who needs to buy or lease a vehicle. | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Jill Petroro
    2019. My second purchase in the last six months. Both times, it was an easy and stress free experience. Selected the car, agreed on price and took the car home. Easy as that! My daughter is enjoying her car and so am I! UPDATE: 2021. We found ourselves in need of a third vehicle. First call was to Mopar Mike at Nielsen. He found u | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ susan iuliano
    Always great service on my vehicles. Staff is great | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ ronald.mellini
    I was happy with the services that were performed. The service advisor was courteous, answered my questions and honored the coupon that I supplied. I have always used the dealership for my service needs. | Read Full Review
    9/25/2023 12:00:00 AM | Cars.com
  • ★★★★★ ronald.mellini
    I was happy with the services that were performed. The service advisor was courteous, answered my questions and honored the coupon that I supplied. I have always used the dealership for my service needs. | Read Full Review
    9/25/2023 12:00:00 AM | DealerRater
  • ★★★★★ hlmirabella
    Our salesman and the whole team were so helpful and a pleasure to work with | Read Full Review
    9/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ stuartelang
    This is the only place I trust to service my vehicles for over twenty years. | Read Full Review
    9/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ GERA_156
    The salesman and dealership personal were very professional and courteous. The transition was smooth and my vehicle was delivered as I expected. I will continue doing business with them. | Read Full Review
    9/24/2023 12:00:00 AM | DealerRater
  • ★★★★★ GERA_156
    The salesman and dealership personal were very professional and courteous. The transition was smooth and my vehicle was delivered as I expected. I will continue doing business with them. | Read Full Review
    9/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ stuartelang
    This is the only place I trust to service my vehicles for over twenty years. | Read Full Review
    9/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ hlmirabella
    Our salesman and the whole team were so helpful and a pleasure to work with | Read Full Review
    9/24/2023 12:00:00 AM | Cars.com
  • ★★★★★ Michael DeSordi
    Timely and quick service. | Read Full Review
    9/24/2023 12:00:00 AM | Google
  • ★★★★★ paul pillco
    One the best places to get a car everything went smooth everybody was nice and gentle … thanks to my boy Josh Nuñez who was a big help in the process explaining every detail … | Read Full Review
    9/24/2023 12:00:00 AM | Google
  • ★★★★★ Stuart Lang
    This is the only place I trust to service my vehicles for over twenty years. | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ ELISECAITLINX33
    Amazing experience as always. Kerri is an amazing service advisor. Roland is an amazing service manager as well. Both assisting me with some warranty repairs. | Read Full Review
    9/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ jaebruno
    The service team is knowledgeable, helpful and they go above and beyond , they are great to work with | Read Full Review
    9/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ shanasimmons1234
    Awesome customer service. Appreciate the service. Immediately helped me with my concerns. Happy with my new car. | Read Full Review
    9/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ raf826
    Our salesman, Josh, was really great; from the first time we visited the dealership right up to and including the day we took our new Jeep home. He gave us his complete attention; searched for and found the Jeep we wanted, and was always responsive during the time we had to wait for our insurance claim to be completed. The peace of m | Read Full Review
    9/23/2023 12:00:00 AM | Cars.com
  • ★★★★★ raf826
    Our salesman, Josh, was really great; from the first time we visited the dealership right up to and including the day we took our new Jeep home. He gave us his complete attention; searched for and found the Jeep we wanted, and was always responsive during the time we had to wait for our insurance claim to be completed. The peace of m | Read Full Review
    9/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ ELISECAITLINX33
    Amazing experience as always. Kerri is an amazing service advisor. Roland is an amazing service manager as well. Both assisting me with some warranty repairs. | Read Full Review
    9/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ shanasimmons1234
    Awesome customer service. Appreciate the service. Immediately helped me with my concerns. Happy with my new car. | Read Full Review
    9/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ jaebruno
    The service team is knowledgeable, helpful and they go above and beyond , they are great to work with | Read Full Review
    9/23/2023 12:00:00 AM | DealerRater
  • ★★★★★ FALFONSO
    From the moment we walked into the dealership till we walked out, we were treated like royalty. Exeptional experience | Read Full Review
    9/22/2023 12:00:00 AM | DealerRater
  • ★★★★★ FALFONSO
    From the moment we walked into the dealership till we walked out, we were treated like royalty. Exeptional experience | Read Full Review
    9/22/2023 12:00:00 AM | Cars.com
  • ★★★★★ Mike
    Stephen is my service advisor and he is incredible to say the least. Always quick to return calls, punctual with his timelines, and always friendly to speak with in person. I was having multiple issues with my Jeep but Stephen had me bring it in right away and had a rental vehicle waiting for me, extremely convenient. I will continu | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Abel Ernesto Gonzalez
    Tony Infantino was great, my experience was very good. I recc this dealership to whomever wants a good deal and a good quality car! | Read Full Review
    9/21/2023 12:00:00 AM | Google
  • ★★★★★ JULIA AMAYA
    | Read Full Review
    9/21/2023 12:00:00 AM | Google
  • ★★★★★ Josie Liu
    | Read Full Review
    9/21/2023 12:00:00 AM | Google
  • ★★★★★ OLJIMRT
    Quick and easy service. Honest people. Knowledgeable and helpful staff . Work done in a timely manner | Read Full Review
    9/21/2023 12:00:00 AM | Cars.com
  • ★★★★★ OLJIMRT
    Quick and easy service. Honest people. Knowledgeable and helpful staff . Work done in a timely manner | Read Full Review
    9/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ fop1628
    Joe from service had my car checked out. Mechanic found no problem. Joe called and I wasn't charged for problem. Advised to keep eye on problem | Read Full Review
    9/20/2023 12:00:00 AM | DealerRater
  • ★★★★★ fop1628
    Joe from service had my car checked out. Mechanic found no problem. Joe called and I wasn't charged for problem. Advised to keep eye on problem | Read Full Review
    9/20/2023 12:00:00 AM | Cars.com
  • ★★★★★ James LaGreca
    I had a great experience this past weekend working out a new lease for a 2023 Jeep Grand Cherokee L, as well as trading in my 2019 Jeep Grand Cherokee Laredo. Chris was very easy to work with and was able to get me in and out within a couple hours, making a tedious process as painless as possible. Highly recommend Chris and his team | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ Virginia Desrochers
    | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ David Goettlich
    The best service dept. ever!!! | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ Jonathan Lefferts
    Top notch service! | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ Joseph DiParisi
    Quick, efficient and professional | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Bruce Brighton
    Very quick and professional | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Philip Forte
    Good service fun sales guys | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ alness42
    Peter in East Hanover who took care of my purchase of the Gladiator was the best. I am passing his name on to guys I know that need a new vehicle. | Read Full Review
    9/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ Lawyerdude666
    Peter was the best sales person I’ve ever dealt with: incredibly knowledgeable, absolute professionalism, understood my needs, and worked to get me within my budgetary needs. I’ve never had a better sales experience as a customer—ever. I would recommend Nielsen based alone on his efforts. | Read Full Review
    9/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ ccasqueira
    Oil change completed In and out of dealership quickly. Comfortable waiting area and convenient location. | Read Full Review
    9/19/2023 12:00:00 AM | Cars.com
  • ★★★★★ ccasqueira
    Oil change completed In and out of dealership quickly. Comfortable waiting area and convenient location. | Read Full Review
    9/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ Lawyerdude666
    Peter was the best sales person I’ve ever dealt with: incredibly knowledgeable, absolute professionalism, understood my needs, and worked to get me within my budgetary needs. I’ve never had a better sales experience as a customer—ever. I would recommend Nielsen based alone on his efforts. | Read Full Review
    9/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ alness42
    Peter in East Hanover who took care of my purchase of the Gladiator was the best. I am passing his name on to guys I know that need a new vehicle. | Read Full Review
    9/19/2023 12:00:00 AM | DealerRater
  • ★★★★★ J C
    Service is always good. Communication...needs some work. You guys left us hanging for nearly a week and we dropped our one car off earlier than requested. No one communicated delays due to lack of technicians which delayed simple maintenance tasks. | Read Full Review
    9/19/2023 12:00:00 AM | Google
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