About Autonation Chrysler Dodge Jeep Ram Katy
Autonation Chrysler Dodge Jeep Ram Katy is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- 24 Hour Service Center
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Certified Technicians
- Free Estimates
Call (281) 712-8399 today to schedule your next appointment.
Our technicians at Autonation Chrysler Dodge Jeep Ram Katy are ready to help you!![Business Link Logo](/App_Content/images/campaignassets/314c779c-9fd3-4778-a3c1-70fffdcf98c3.png)
Autonation Chrysler Dodge Jeep Ram Katy is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Autonation Chrysler Dodge Jeep Ram Katy today at (281) 712-8399 to learn more
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★★★★★ Rhodes FamilyExcellent auto buying experience! Cameron was amazing, very knowledgeable, helpful and patient as we considered our options. Very respectful of our requests and time. Easy process from start to finish. No hesitation recommending Cameron and Autonation Jeep Katy! | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Denise HuynhAutonation Jeep Katy always does a fantastic job in servicing my car & returns it in better shape than when I dropped it off! My service advisor, Alejandro is always so helpful & takes care of my car in the best way!?????? | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Adam VandiverGood people there. Derrick was a pleasant employee and very respectful. I had an 8am appointment and my vehicle was taken back promptly. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ ???Highly efficient and professional work and very nice service | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Jane MillerGreat experience at AutoNation Jeep. Salesperson Arden Abazi and managers were great and made sure they found me a car I love. Definitely recommend this Katy Texas dealership. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ alexGreat experience the store really like to get the best price and offer for the customer and financial department is very helpful also. Overall is a great experience | Read Full Review9/3/2024 12:00:00 AM | DealerRater
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★★★★★ Mike KuventTimely and reasonable work. Derrick was professional and updated me regularly. | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ nairda etralogTo long of a transaction took us all day even though we had sent all information two days Prior | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ mark camberwearsQuick service! My service advisor was awesome and very helpful! I always bring my Jeep Wrangler for all services. | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Kim FrazierAnthony, my service advisor was great to work with; very professional and helpful. Thank you, Anthony and AutoNation Chrysler Dodge Katy Service Department! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Alex ZouVery professional, friendly, they really do care for customers and try to get the best price for the customer | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Rose ForeyFiras in service took time to explain the navigation system to me and explained other ways to access it! . The best service dealership! I will only go to the dealership for my jeep service needs. I.did not purchase my vehicle here but so happy I can come here! GreatAmazing! Thank you Firas! Rose Clark | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ rudy LopezKory really was helpful through and through with everything | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Eve AlvisoNice and faster process for trading in terms guys are treating excellent standards and services quality | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Andre HughesI went in for an oil change and i didnt have a long wait at all in and out in a timely manner!!!! My service advisor Anthony was great! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Clark HolzhauserEASY IN/OUT SERVICE, QUICK AND EFFICIENT STAFF | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Roy123 BowdenChristian provided an excellent service. Answered all questions and concerns about my car and inspectionn report done with AutoNation in Katy. This allowed me know better the services received and recommendations needed. Patience, listen the client, speak clearly Spanish and is very professional. | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Travarise WalkerJohn in the service department is by far the best service employee I’ve ever dealt with, with dodge and so my vehicles have only been Dodge vehicles, since high school and I’m 36 And been to a lot of different Dodge dealerships throughout Houston if not all, but if you guys go to autonation katy, they’ll definitely get you right and | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Amer GhalayiniLuis is a great service advisor I love it that they still take in your car with out appointment it takes long but its understandable | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Jose Manuel Di LorenzoGreat customer service. Firias did a great job. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Brandon SheltonLuis was fantastic from start to finish, He promptly greeted me when I arrived, ensured all of my appointment needs were met, and went over everything before taking my keys, escorted to the business center of the waiting area and even showed me where the vending machine & bathroom areas were personally! Top tier customer service my e | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Kristen VillarrealAutonation Jeep in Katy is one of the best dealerships to work with and Jerry was great! He is very knowledgeable, helpful, and goes above and beyond to provide excellent service! Thank you! ??my Jeep! | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ KoalaMr. Korey informed me of all the status changes, and was excellent help. Ms. Cathy shuttled me from and to the dealership and was extremely sweet. | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ kUPDATE: All lies and they just take your money and not fix anything. Writhing less then a year and we are back with the same problem. And they want another $4,000. They want to change the exact same things they changes last time (oh but this time for “the opposite side”).AND they want to change the spark plugs AGAIN… in less than a | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Martha VasquezSe me atendió muy bien y la explicación de los resultados de lo qué tiene el Jeep fueron explicados muy bien | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Stephan HarrisI had a battery issue but was afraid it may be the charging system on my RAM 1500. Scheduling was easy on line. I received a reminder that placed the appointment on my calendar. Check in was quick and my advisor checked the engines codes while I checked in. He said he would have a technician check it out and let me know but it looked | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Cshemolia KnightOmar was very helpful he came through in the time of need for my family and made it made sense with getting us into the Mercedes Benz we love so much he was very patient and didn't give up and follow up 2 days later and sealed the deal on our purchase amazing car we are happy | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Michael VillarrealI was very happy with the service provided by AutoNation Jeep Katy. Jerry was great and very knowledgable! He went above and beyond to provide great service! It was refreshing to know that there are still sales people out there with that kind of integrity! Thank you and I love my Jeep! :) | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Karelia Mendoza"I had a great buying experience at AutoNation starting with Diego Guerrero Montoya who was my salesman." He did a great job…. I definitely recommend this dealership and sales team, the process very comfortable and smooth. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Milton CanalesThank you For a Great and Express service!! | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Kristopher (pureKristopher)I had a wonderful experience with the team here at AutoNation CDJR of Katy from the sales team (Joe E.) to the finance team getting me approved for my dream car. I was very upfront about my current situation and they worked to get me in and out and got approved for the exact car I wanted in less than 2 hours. Thanks for everything gu | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Ashley Atkins-SlaterLuis is a great service advisor. He’s always very friendly with welcoming energy. This dealer has makes being a jeep owner a breeze. This is the best dealer by far within a 70 mile radius. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Norberto MoralesGreat experience today. I came in to inquiry about a couple of questions I had and the team there was exceptional and offered great hospitality. Great place to come and great inventory list. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Joe EspinozaAmazing staff with outstanding service and clean environment. Highly recommended! | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Jass SidhuHad a great experience buying a car here they got me a good deal go to my boy omar to get the deal you want. | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Moe KhalilI had to attach the sales manger’s pic because he refused to give his name out during business hours while we having an issue with an account. Long story short, I traded in a ranger rover sport for 23 charger and they pay off check never made it to the finance company for about a month not from the trade in day.. today I went to the | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ Tristan G.I understand that you are a busy dealership, however, when your scheduler assures me that a loaner car is available, and it turns out one is not (costing me over $210 in transportation fees just to get to and from work while doing warranty work, the stipulation your advisor told me of to get a loaner) it is highly frustrating. I am | Read Full Review8/25/2024 12:00:00 AM | Google
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★★★★★ John CaseyNo issues. Everything was handled professionally. | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Nelson BadilloThorough and accurate analysis with fast service. | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Christopher HayesSell you dreams untill you buy something then no one keeps there word on what they sold you. Rob you with a smile on there face. | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Jacob JimenezSuper frustrated and disappointed in this establishment!!! Bought a 2022 Expedition and within a couple month already had problems. Took in for service and they replaced a part. One week later another issue. Took it in and they said it was a different part and I replaced bc they wanted 3x the amount I had it done for. Another week go | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Ymane ElghiraiMy visit went smoothly with no Issues. Fast And professional service | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Iris MoralesAlways happy with the service we get ...John is great | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Manuel MoraGreat Job, on time and very informative. | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Michelle CarterI didn’t have the best experience. I called several times before my appt to make sure I had a loaner and I was told I would be put on the list to get one. I arrived and was told “sorry” we didn’t have anything for you which is so inconvenient. Not to mention I had to call several times for an update regarding my car. I was told it wo | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Omar AmerFast service, Thx u Manager Sallie for the help , she is the nicest manager you will deal with. | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Eduardo AlonsoTodo muy excelente , con un trato muy profesional, encantado de a ver comprado mi RAM con AutoNational . | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Leroy TerrellService writer stayed after hours to assist me. Excellent customer service. | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Tim BerneyLuis was very solicitous and kept me up to date as parts were being procured for my repair. Thanks Luis! | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Leonardo SotoServicio por parte del concesionario muy deficiente sin entregar soluciones. Demoraron mas de 10 dias en entregar el vehiculo y con parabrisas roto. No existe aun programa de cambio de parabrisas | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Joletha GoodmanGreat service and friendly staff! I had an oil change performed and the staff was informative and attentive. | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Jorge VargasFriendly, knowledgable and very courteous staff. | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Mano WThe purchase of my vehicle was smooth and headache free. The Finance lady was great as well. Eric Aguilar is the man you want for your vehicle purchase. He knew all the features in the vehicle I was test driving and ending up purchasing. | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ M. Jeanette AllenA short wait today was great! Everyone was very professional! | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ James LoosWas in and out quickly. Truck runs great. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Stewart JenkinsCory my customer Service representative provided Excellent customer service. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Hugo AvilaExcelente experiencia y atención en todo momento, acompañamiento durante el proceso de la compra, recomendado 100% | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ albert montillaThank you so much for your service. That was a really good experience take my truck for service. I will come back again. | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Isabelle NguyenI did not go through the sales department but I usually come here to get oil change, services and recalls done here. I always ask Luis to assist me because he’s always answering my questions and let me know what needs to get done. He never takes advantage of my unfamiliarity with cars to sell me unnecessary parts. I live an hour away | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Dorian & Jade McGowenI had a wonderful experience with great people who did an amazing job. My service advisor, Christian, was incredibly knowledgeable and kept me well-informed throughout the process. | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Janell McinroeThey offered to paint my car and said it will take 1 day, I’ve been without a car for 4 days. No communication, won’t return my phone calls. Very frustrating and won’t give me a loner car | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Khadi LarousseDerrik was very pushy trying to get me to buy | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Wilfredo ToledoExtremely satisfied with the service at Autonation Jeep at Katy. Anthony made everything simple and kept in touch all the time keeping me updated on the progress of the repairs. Highly recommended. | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ Edecio ParedesThe service team are always friendly and professionals. On my last visit for my recall, everything when fine but the only thing I kind of didn't like was that on the check up list, the coolant level was in red. Wasn't too hard or expensive to put some in it? | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ Keri MorenoI really enjoyed shopping for cars at the CDJR Katy location. Eric was so nice, professional, kind and has great soft skills. I will refer my friends to Eric! | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ Chad JamersonZero Stars!!! These people will rob you with a smile. Please do not have this establishment service your vehicle in any way. You’ll wait about a week before they begin the repairs, and once completed you’ll find out before you even leave the parking lot that you were taken. I understand that fair exchange isn’t robbery, but for the p | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ David MeyerI found the sales personal on purchase of car and finance to be aggressive and demanding overall unpleasant. The car was overpriced by 3-4k and interest rate outrageous. I had been looking for this specific car for a while and would of not bought from them if I thought I could find what I was looking for in near future. Going to r | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ Marcus RaifMy truck had a service recall. I arrived at my appointment time and my advisor Derrick helped me. He did a wonderful job of keeping me updated on my truck. Cathy, the service driver, took me to my doctor appointment which was nearby. After I was finished at the doctor appointment, she picked me up there and gave me a ride back to t | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Albert VazquezWhat a great dealership to work with the salesman, Eric was amazing. Great knowledge of the vehicle good understanding of what I was looking for great listener and he nailed it on every request I had. Xavier, the finance gentleman that took care of my account was amazing. I was in and out of finance so quick I had never bought a smoo | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ lparkeSantiago was forthcoming, informed, and a joy to deal with. Great experience with finance also (shout out to Phyllis who found a lender that beat USAA's interest rate). Very fair trade in value for my BMW, much better than the Austin and San Antonio dealers I talked to. Great experience, it was worth the drive from Austin! | Read Full Review8/16/2024 12:00:00 AM | DealerRater
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★★★★★ Fabrizio GiustariniI went to the dealership with a specific issue in my car (Grand Cherokee 2022). I've been told to leave my car fors 5/6 days just for diagnostic. I think that's ridicolous | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Chibuikem RichmondMr Hussein is the STAR of the day. He jumped in to take of me when I was told to reschedule my appointment. He got my job done so quick that I was able to get to work on time. God bless you Mr. Hussein. Please do all you can to retain him. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ gabriela finolService was amazing, Diego Guerrero y Gerardo Morillo were the best, super attentive and caring, 10/10 really recommend them | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Hashem HadiService is awesome at this dealer. Definitely, will buy again another RAM to keep getting a great service! | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ andrew montreuilChris at AutoNation was awesome, he hustled and was able to make a perfect deal for me and the wife to both get new cars! I recommend anyone in the market call Chris | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Richard HernandezFirst time I have experienced a no pressure and seamless process at a dealership. Thanks for your friendly experience. | Read Full Review8/9/2024 12:00:00 AM | Google
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★★★★★ Marvin ColemanThe service department is great. They are not greedy and tell you exactly what need to make it affordable. Anthony is great as well and will definitely get you taken care of. | Read Full Review8/9/2024 12:00:00 AM | Google
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★★★★★ LaNyjah WashamJoe was a great help . He was very nice and he helped me get the car I wanted and in the price range I needed it in . | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ Karen BlackburnIt was very easy to schedule service and it was done so quickly. Luis was very helpful, professional and courteous. | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ Frank AnzalottiOnce again, AutoNation Jeep is amazing. Korey, Derrick, and the whole team will help ya out… No matter what it is, your car will be up and running in no time. | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ Halimah GibrineLuis did a great job from start to finish | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Wayne McLaughlinHussain did a great job. Communication was great and info was given about the process. | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Joy AllsopWhen I took my Chrysler Pacifica in for a lube, I could have chosen a closer location. However, I opted for Auto Nation Chrysler, Jeep, Dodge, and Ram in Katy due to the exceptional customer service I always receive. Derrick in the Service Department is a prime example of this. His reliability and professionalism always reassure me. | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Paul MonaghanDealership troubleshot and repaired Transfer Case shift cable problem within 3 days; cable was under warranty. Then followed up with replacing 4WD indicator that was not working upon vehicle return; switch not under warranty. | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Chimezie B. UzomaOutstanding service which focused on customer relation/satisfaction. Thank you, service advisor, Luis for making sure everything went smoothly. | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ naveen prabhakarService personal is knowledgeable and the service technician is responsive and friendly | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Ashton BrownAnthony was a great help and made my experience getting my headlight replaced quick & easy! Will definitely be going back for all future needs for my Chrysler 300s | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Omer SaeedLying about car availability to bring you in and then try to confence you to buy other available cars. | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ MegaTruck23Service was quick, professional, and everything was explained to me in detail. All my needs and more were met. Thanks Autonation Service. Looking forward to my next visit | Read Full Review8/5/2024 12:00:00 AM | Google
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★★★★★ David WinkelmannSetting up the appointment was easy, and the dealer took great care of my Hellcat. The service advisor (Anthony) kept me well informed and was knowledgeable. | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Chris GuimondDiego in service always takes really good care of me and the truck is always completed on time. Thank you for your great service Diego! | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Jay AechDrop off car and pick up when finished. Easy peasy. Anthony kept me in loop with text updates. Excellent! | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ La Vito VitoI do my jeep oil changue here since 2021 and always is easy and they are super cool and warm people, thank you for always take care of my baby so good | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Alejandra MartinezManagement went above and beyond | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ sherriHad an easy and fast experience. The car was cleaned and filled with gas by the time we were done with finance. | Read Full Review8/4/2024 12:00:00 AM | DealerRater
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★★★★★ pappyfoGreat service understanding and done in a timely matter.My needs are ment and always are done in a timely matter. | Read Full Review8/2/2024 12:00:00 AM | DealerRater
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★★★★★ Marco CortesQuiero expresar mi más sincero agradecimiento a Diego por su excepcional servicio en la reparación de mi camioneta. Desde el primer momento, mostró un gran nivel de profesionalismo y conocimiento. Me explicó cada paso del proceso, asegurándose de que entendiera todo lo relacionado con la reparación. No solo hizo un trabajo excelente, | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ SCOTT WALKERGreat service,fast, easy experience | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Matt KWent to do my oil change after they were done they had recommended me to get my cabin and engine air filter changed. they didn't actually do an inspection because none needed to be replaced because they clean when I switched them out. They were fishing for a free 400 dollars they just lost a customer over dishonesty. | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Sherri WelchCameron was so easy to deal with. Had the car cleaned and filled with gas when we were done with finance. | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Larry HGreat service, New car showroom people were great as well was Finance | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Aneidy GonzalezGracias por tan rápido trabajo y mi agradecimiento a Chistian yo no hablo inglés y el me ayudo mucho gracias por su maravilloso trabajo | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Ruby DiazJohn was very helpful and efficient! Great customer service! | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Shama HussainAuto Nation is always great ! I always use the 21777 Katy freeway location for service and very happy. Today Luis Estrada helped me and his service was excellent. Shuttle service provided by Cathy was an enjoyable and safe drive both drop off and she was on time for pick up. Would highly recommend. | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Kaleigh KoehneI hate the car buying experience, however my experience at this dealership and with Odarius was pleasant and the easiest car buying experience. Would definitely recommend and return for another purchase. | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ logan molinaAnthony was great help. He was very knowledgeable and was able to provide accurate time for the vehicle service. The other team members were great help as well. | Read Full Review7/29/2024 12:00:00 AM | Google
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★★★★★ Derrick GarzaI have been very pleased with their service department. Booking an appointment is easy, drop-off & shuttle service is convenient & the work is timely. I also appreciate the text updates. Anthony has been great as my service advisor. | Read Full Review7/29/2024 12:00:00 AM | Google
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★★★★★ Eileen TavarezI was pleased with the experience, they clean my car and I appreciate that. Thank you | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Alejandro SotoFast and appropriate service ! | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Myra OdemsHello! Overall it was a good experience they worked on my vehicle in a timely manner and very professional just wish there were more loaner cars available at the time. | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Iris ReyesIt was what I expected. The car sale person Victor explained all of our options and answered all questions we had. I definitely will recommend to give them a visit. | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Frank MunizAlejandro provided us with excellent communications and exceptional customer service. I appreciate his effort to make everything right. | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Alvaro ZertucheGood, friendly service, however, I had to call my advisor to get an update on my Jeep because no one called me. Work took 1 day longer than it should have. | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ Liz BoothHad to take my Jeep in after Hurricane Beryl for some repair work and thought it would be in there for days. My service tech Luis was fantastic. He kept me informed on the status of my repair was able to get my jeep out and back on the road in a just few days. Much faster than originally expected. | Read Full Review7/23/2024 12:00:00 AM | Google
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★★★★★ Mike DeLeonThe only place I take my 2021 Jeep to get service | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Luissyneth NegretteExcellent service, clear and fast! Thanks so much | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Frederick BookerGood dealership, never have a problem getting in and out. Very good services | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Brandt SmithDo not buy used vehicles or extended warranties from this place. Their inspection process is a joke. 26 miles after our purchase, the rear main seal and valve cover gasket was leaking oil. And, the engine light came on apparently not related to those problems. I was told the fuel tank needed to be replaced. Even though they sold us t | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Brandt SmithDo not buy used vehicles or extended warranties from this place. Their inspection process is a joke. 26 miles after our purchase, the rear main seal and valve cover gasket was leaking oil. And, the engine light came on apparently not related to those problems. I was told the fuel tank needed to be replaced. Even though they sold us t | Read Full Review7/22/2024 12:00:00 AM | DealerRater
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★★★★★ Michelle GallantGive Cristian a raise! He was WONDERFUL! He made sure I stayed informed and I felt like he really cared, plus he wanted to make sure my Jeep was completely fixed before I picked it up. By far the best service I have ever had. Thank you Cristian for all of your help! ?? | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ Patty NeiperFiras and the whole team is great. Very attentive and friendly! Thank you! | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ D CHENI went for oil change today. My advisor Anthony Elder was friendly and got it done very quickly. | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ José MolinaGreat services, KIND PERSONAL, FAST AND CLEAN SERVICE | Read Full Review7/17/2024 12:00:00 AM | Google
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★★★★★ Pedro Guerrero RamirezGood service and happy very good service | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Geneva HodgeOur salesman was awesome. He worked hard to get us into the Jeep I wanted. | Read Full Review7/14/2024 12:00:00 AM | Google
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★★★★★ juan pablo VelazquezExcelente sitio si deseas comprar un vehículo, el personal es muy atento y cordial, ayudan mucho al cliente, sin dudas lo recomiendo y volvería de nuevo | Read Full Review7/14/2024 12:00:00 AM | Google
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★★★★★ JamesI came here to test drive two Jeep compact cars. The salesperson who assisted me was nice, but his manager was quite rude. I found the two cars I tested to be mediocre, so I wanted to look at other brands. The manager was very pushy, insisting that I buy immediately and claiming he was helping me. When I firmly declined to purchase, | Read Full Review7/14/2024 12:00:00 AM | Google
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★★★★★ Jaime Messinger-WillmanWe bought a jeep from this dealership 3 years ago and since then we have been trying to get someone from the finance department or even management team to call us back, after leaving voicemails and being transferred from one person to another, being placed on hold and getting no response. I would not waste your time and experience he | Read Full Review7/14/2024 12:00:00 AM | Google
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★★★★★ Richard HuegIf you take your vehicle to AutoNation, you can rest assure that they will take very good care of your concerns. 100% recommend AutoNation for all of your vehicles needs | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ Alirio ZambranoOur advisor, Firas, did an excellent job. We felt he was going to do his best on our behalf and just do a great job | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ Cariann Dennamie LunaBrought our Chrysler Pacifica for battery issue, oil change and tire rotation. Everything else was okay but the battery issue was not solved. Staff told me they will call me back to give me an update if the part was available but never called back. I also got an email regarding recommendation to change the coolant flush and break flu | Read Full Review7/8/2024 12:00:00 AM | Google
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★★★★★ Marvin LariosRude cashier at parts department. They literally ignored you when you stading in front of them. No to mention price in parts in this location is way over price Compare to (Hefman jeep) at 7720 Katy Fwy A, Houston, TX 77024 Save your self a headache drive to other location & save Money at the same time Belive me not worthy to deal | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Cariann Dennamie LunaBrought our Chrysler Pacifica for battery issue, oil change and tire rotation. Everything else was okay but the battery issue was not solved. Staff told me they will call me back to give me an update if the part was available but never called back.They should improve their communication. | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ Jesse UnderdownI bought a car from AutoNation on June 20, 2024, and the experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the phone that I wanted to use my own financing because the rate was better. He said I had to do that in person and assured me they wou | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ Jesse UnderdownI bought a car from AutoNation on June 20, 2024, and the experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the phone that I wanted to use my own financing because the rate was better. He said I had to do that in person and assured me they wou | Read Full Review7/4/2024 12:00:00 AM | DealerRater
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★★★★★ Andy GonzalezMy wife found a car online. She was able to do most of the negotiation and approval over the phone. We went down to test drive and sign. Chris went with us on our test drive he was friendly and professional. Next we sat with Sonny to do the signing. He was very efficient,professional and friendly. Seems like we were in and out in no | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Jonquel GrovesTerrible place to purchase a car and also get a car serviced . Was lied to about getting a first free oil change . Dropped car off and was told i had a bill. Also took them 3-4 months to correct my registration paper because they were trying to be slick to let a deal go through . Be careful and pay attention to this place . Bad busin | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Todd HaroPurchased my last two vehicles at the dealership. I have been trying to return my lease for over a week, but the customer service is poor and one of the sales managers told me to “get out of his dealership”. Needless to say I wont be purchasing my next vehicle there or get service on the other two jeeps I own. | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ Paul RosaI just bought a car Northwest Dodge. After being cheated on my extended warranty at AutoNation Dodge in Katy, I will never do business with them again. Forget about calling them with the number that they post to correct a problem, it does not get you to the general manager and the operator doesn't answer. I tried to get the problem | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Mario DGood communication and helpful staff. | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Marcus J. WareI want to recognize and acknowledge Firas. He was very professional and helpful and kept me abreast to everything that was going on with my vehicle. I truly appreciate all that he did today. Marcus J. Ware. | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Anna DelgadoZero stars!! Had the worst service and communication from this dodge. Took them 3 days to even look at my car and lend me a loaner. My car was not ready, and no one even knew the status on it when it was time to return the loaner within 5 days. I asked to get an extension on loaner since my car was obviously not ready. Spoke to manag | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ Patton0430Hussein was awesome! He let me know everything that was being done and when completed. Customer service was amazing | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ Doniel WattsI am here right now and the tech is awesome, but the corporate office is horrible. I called and got a service appointment. The rep on the phone said to be here at 7:15 a.m. got here at 7:22 a m. because of the rain, but the rep scheduled my appointment for 8:00 a.m. I hadto call the dealership where I got the vehicle which is a whole | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ Daij FTheir call center employees are extremely unprofessional. I called this morning to make an appointment for my car since it just got recalled. The first person I spoke to Tia was exceedingly unprofessional & uncouth. She hung up the phone because she did not want to wait a minute while I grabbed the mileage she asked for. I called bac | Read Full Review6/17/2024 12:00:00 AM | Google
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★★★★★ Eluz DiazNew customer was very happy at first but now my car is giving me issues had a flat tire and I’m told their are locks on it and that their is a key for this. I have never received the key called up to see what they can help with nobody answer the phone and kept getting transferred until they finally hang up now those locks are going t | Read Full Review6/15/2024 12:00:00 AM | Google
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★★★★★ Rocio RecinosDerrick was amazing took care of my jeep | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Will StarrEXCELLENT ! great service, communication and efficiency. Highly recommended dealer. From making the appointment to taking the car to getting required issues taken care of ; simply fantastic. Very happy with the choice. | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Christina GuyAlex, the Service Associate, was very Professional, Kind, Knowledgeable, Thorough, Good Listener, Great Communicator, Understanding, Warm, Welcoming, Friendly, Quick Resolver, all with a Wonderful Attitude and Smile!! Now that's CUSTOMER SERVICE!!! Thank you very much, Ms. Guy | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Ms. TeacherAnthony Elder was my service advisor. He was the ultimate professional and thoroughly explained the process every step of the way. | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ gerald jacobsHussain was great. Work was performed professionally. I love the desk space in the waiting room. Great job there. Only thing is I thought that there would be a vocal announcement in the waiting area when my car was ready. Otherwise this is a 10. I was busy working and may have just failed to hear, but i spent an extra 2 hours there. | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Carlos BlockerWonderful customer service ask for Darian Phillips | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Melanie AndradeI went to this AutoNation and bought my first car last week. I was looking for a used car in a specific price range and my salesman Darrian was a great help. He showed me a couple options he thought I would like and was very friendly and professional and even went the extra mile to help me resolve a couple issues that could have pote | Read Full Review6/9/2024 12:00:00 AM | Google
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★★★★★ Shirley PaquetteGreat service. Service done with in the allotted time | Read Full Review6/8/2024 12:00:00 AM | Google
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★★★★★ Cheri GayHussein was very attentive to my needs. I was worried about our wheel keys being returned and he made sure to show me the locks when I picked up my vehicle. Very pleased with this visit! | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ laser boy gamingBetter quick and efficient, rims looks amazing almost brand new. So glad I got a warranty with AutoNation | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ Maria AguirreOn Monday I went on website to set my appointment before work on Wednesday am oil change and tire rotation prior. It gave me confirmation of my appointment time, services,and who was going to attend me. And when I arrive Wednesday 7am the rude older man said I wasn't on the list.I I showed him my confirmation info and he said that g | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ Isaiah Mendez (Brosaiah)My overall service at this location was sub-par. I was encountered with Javier when I dropped off my vehicle, he was pleasant and did as much as he could with him starting new at this location. My actual advisor was Christian Tapias and I hate to say it but never met the guy. I attempted to call my advisor prior to receiving my mult | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ Abdulqader Eleneezyhere is your oil change special. very disappointed in your costumer service, and your false advertisement | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ osman salihThere is a great sales team. Very friendly and kind people. We purchased. Jeep Wrangler on Memorial Day . I strongly recommend Auto Nation Katy location | Read Full Review6/4/2024 12:00:00 AM | Google
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★★★★★ chadmills81Easy experience,I am very pleased, Will be back soon for my wife’s car. Thank you! | Read Full Review6/4/2024 12:00:00 AM | DealerRater
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★★★★★ Jason StevensFantastic experience at this dealership service center. Derrick and the team did a great job of keeping me informed of the status of my truck. | Read Full Review6/2/2024 12:00:00 AM | Google
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★★★★★ Henry MoffettGreat car buying experience. Sales staff Adam and Arden were friendly, respectful and knowledgeable. Finance Department was very helpful and thoroughly explained everything. | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ T AdamsService team was great! Service rep was friendly and helpful, and the service technician kept working until the issue was resolved. Very pleased, will be back! | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Chad MillsGreat experience the whole way , thanks again!! | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ John HutcheisonIncredible experience. Fast, friendly and knowledgeable staff. The people are what make Autonation Chrysler Dodge Jeep RAM Katy my preferred automotive go to for sales and service. | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Paulo Alceragood service and give you up date on your car | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Erick AvilaBoth Jader and Xavier took excellent care of my business. They both listened to my needs moved me along the process efficiently and effectively allowing us to finalize the sale swiftly and made the experience exceptional. Thank you autonation. | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Doug BrazilThe customer service group in the service department were great. I was texted updates on the vehicle. The only problem was I believe Mopar, which handles the warranty aspect. They were an absolute atrocity. Such is things in warranties | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Marcus RaifDerrick did a wonderful job of keeping me updated on my truck. Even on his day off. It was fixed within a couple of days | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ PilotCobbicus 17Luis, saw me this morning and treated me with the utmost care and respect. I am searching for technicians who will take care of me as I will them with my car as it's brand new and I prefer to have the dealership take care of it while still in the warranty period. He quoted me a price I was not satisfied with and told me he would see | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ shaunta andrewsDerek is always helpful. I appreciate the honesty and always willing to work with me. | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ everett.campbell47Courteous, personable and professional personnel at every step in the process of my purchase of a new truck | Read Full Review5/31/2024 12:00:00 AM | DealerRater
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★★★★★ wadesteven0282They have Great Customer Service!! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but he was great!! Thank you guy who's name I forgot!! | Read Full Review5/31/2024 12:00:00 AM | DealerRater
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★★★★★ Lele3307The experience was overall pretty fair. Our salesperson Eric Aguilar was very nice, personable and attentive. He listened to our needs of what we were looking for in a car and was not pushy at all. | Read Full Review5/31/2024 12:00:00 AM | DealerRater
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★★★★★ luis riveraI went to a different Ram dealer and they did not do a good balancing job on my tires. Auto Nation got it right the first time. Thank you for your outstanding work. | Read Full Review5/29/2024 12:00:00 AM | Google
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★★★★★ Esperonica BryantStarted communicating with Joe about an Infiniti QX60. He asked when I wanted to come in to test drive vehicle which means it available. I texted back twice to ask for address and advise I was in route got no response back. So I decided I’ll work with someone when I get there since Joe didn’t respond back to me. And come to find out | Read Full Review5/29/2024 12:00:00 AM | Google
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★★★★★ Rafael ArmasDefinitivamente, no compro más un carro ahí me dieron el carro sin Floor Mat me dijeron que me las entregarían voy llamo por telf y no me contestan y me enagañan el manager y Víctor el vendedor no cumplieron con su palabra el carro, con la luz de servicio y la de falta de aire en los neumáticos prendida me dijeron que me iban a hacer | Read Full Review5/29/2024 12:00:00 AM | Google
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★★★★★ Mari PignatelThey are all very quick and efficient getting customers through the process. Derrick Foreman is just outstanding in his service advisor capacity! Friendly, knowledgeable & professional! | Read Full Review5/27/2024 12:00:00 AM | Google
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★★★★★ Natalie BarriosGreat customer service and quick wait without an appointment | Read Full Review5/27/2024 12:00:00 AM | Google
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★★★★★ William VasquezVery professional I like the way they take care of my jeep wrangler | Read Full Review5/27/2024 12:00:00 AM | Google
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★★★★★ Singular BoyTried to sell me a “new” car(what the dealer said) with almost 600 miles on it, after I said don’t know who drive the car before and their habit of driving, so no, only 30 miles under consider a new car for me. I get it, there is no one been titled to, documentary it’s a new car. they tell me with a sinister smile on, he knew because | Read Full Review5/27/2024 12:00:00 AM | Google
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★★★★★ Delia Julissa GarciaExcelente, calidad y profesionalidad | Read Full Review5/26/2024 12:00:00 AM | Google
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★★★★★ Mauricio SilvaService advisor was a solid 11 out of 10 | Read Full Review5/24/2024 12:00:00 AM | Google
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★★★★★ Jamie StachAuto Natio CDJR Staff, from Salesman to Financing are courteous, knowledgeable, & very driven to go that extra mile to get you exactly the vehicle your looking for & affordable financing. Great Teamwork! Hats off to Auto Nation. A big Thank you from our Family to yours. | Read Full Review5/24/2024 12:00:00 AM | Google
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★★★★★ Ram GopalExcellent service. Quick turnaround and great facilities. I love this dealership !!! | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ adele odgersGood service and great customer service | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ Paul RosaI give up. I lose. The call this number to speak with the general manager that AutoNation posts after a negative review is useless. You can't get access to the GM from that number and the operator does not answer. After numerous unanswered and unreturned phone calls, I have decided that Chrysler no longer deserves my business. I'v | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ Daniel SalceI am typically not a fan of dealerships and have probably mentioned this on a previous review. This is my First Jeep Wrangler that I bought used. Ive heard horror stories about JEEP service in general….. im happy to say that I have not experienced that with the Katy Jeep/Chrysler location. In fact, my service Rep John continues to ex | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Brandon DavisReally bad experience. Must find better service near Katy. They are rushed and dont do a thorough job of analyzing your car. There is an utter disrespect for customers time. After they didnt resolve original issue waited 3 days for analysis of additional problem on same system (4WD). Never tested vehicle to confirm repair. Rep more c | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Corlis FergusonDiego was fantastic. Very helfpul and extremely courteous. Kept me informed of what was going on with my vehicle. Great asset to your company. Need more like him. | Read Full Review5/21/2024 12:00:00 AM | Google
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★★★★★ Emsud HuskicI went last Thursday to get a new car. I traded in my old jeep for a new grand cherokee altidude x. Adam helped thru the process and was very informal and helpful. I am very pleased with my new jeep. | Read Full Review5/21/2024 12:00:00 AM | Google
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★★★★★ Michael NakedPCTechI'm a former used car salesman from PlanetFord where they rip everyone off and lie about everything so I am used to that kind of experience. AutoNation is totally different. We never actually did any inspection before selling a car but we said that we did do one just to get people to buy right now high pressure. So I didn't believe | Read Full Review5/17/2024 12:00:00 AM | Google
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★★★★★ kyle keupExcellent service and quick repair. Christian kept me up-to-date with my vehicle and I really appreciate that. | Read Full Review5/17/2024 12:00:00 AM | Google
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★★★★★ Francesca PorterBought the car through autonation and the top.warranty. Worth every penny. New radiator and a compressor this year. Both times autonation had been superb on customer service and communication this time Firas came to collect my car as soon as he knew the compressor was in 108 degrees without air conditioning is not funny. | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Jose SalvadorI went in on a Saturday looking to trade in my vehicle for a work van. Jader Chahin made it happen for me even helped me navigate through a few things I was having trouble with. This young man is a great Salesman! Finance department also made the deal happen for me. I'm very happy that I stopped by at Auto Nation Dodge. | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ veronica GutierrezGreat help at the service desk. Ask for Louis or Christian great help and helped me with any questions I had. | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ James MoehlmanAuto Nation did a great job taking care of a recall issue for me on my 2015 Renegade. The loaner car was great. | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Robert De La RivaService advisor Firas Alsamaree was extremely informative and very helpful thru-out the time of the service of my vehicle. Firas and his management team went out of there to help with our rental needs. | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Grecia AlvarezLady who picks up the phone for parts is absolutely rude! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Calistro RodriguezThis place is a joke. Second time I’ve came in for a repair and they screw it up even more. I thought the first time it was an accident but it seems they just have idiots working on diesel vehicles that have no care if they break the customers vehicle parts. If you have a diesel vehicle stay away they do not have adequate diesel mec | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Ranger225mrbOnce again I called AutoNation Katy and ask about a few items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had another appointment and I never mentioned it. Your’s and My Service advisor once again let a happy customer on his way. Diego explain | Read Full Review5/15/2024 12:00:00 AM | DealerRater
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★★★★★ Bionca MorrisAnthony was great.He answered all of my questions and my vehicle was serviced on time. AutoNation is my go to dealer! 10/10 | Read Full Review5/14/2024 12:00:00 AM | DealerRater
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★★★★★ Deanderia MitchellAutoNation did a great job with my Jeep. Korey explained everything that needed to be done and helped me understand it. Got my vehicle back within a couple days working like brand new thanks to this team. Awesome job ?? | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Jonathan ChenLuis and the team are great, fast, friendly, and attentive. Highly recommend to go here for services. | Read Full Review5/11/2024 12:00:00 AM | Google
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★★★★★ Tim ThomasChristian was a pleasure to work. Service techs are always thorough and appreciate the truck wash after my service appointments. | Read Full Review5/11/2024 12:00:00 AM | Google
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★★★★★ Johnny AlanizAnthony was a Great service advisor and manager Jimmy took his time to ensure my service was top notch. I will continue to take my vehicle to these guys...Best service I have ever seen from a dealership | Read Full Review5/11/2024 12:00:00 AM | Google
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★★★★★ Natalie HamblettLouis (not sure of spelling) was extremely helpful in findig out information etc. highly recommend if you’re looking to buy a car | Read Full Review5/11/2024 12:00:00 AM | Google
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★★★★★ Razir JaeAwful customer service. Complete waste of time and gas. This fool "Welch" slides into my FB messenger a few days ago and sets up a day and time to meet him (today), to hear him out on this so-called "fair deal" he can offer but dude doesn't even work today !!! Then I get this stare-down from these white guys to the left of the showro | Read Full Review5/11/2024 12:00:00 AM | Google
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★★★★★ Wally AbdallahGreat service. First day they took care of my state inspection and oil change in just over an hour. Then they fit me in last minute today for a warranty replacement of the fuel pump. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Tom PollockI was helped by Luis. He let me know what was going on and I got a free Carwash before they were done. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Timothy Harris (techtim123)Awesome dealership experience honestly the best car buying I’ve done in a while thanks ???? | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ AARENBANKSHussein took care of me in the service department. In and out. Would definitely recommend you go see him. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Steven YeeDerrick always takes care of my vehicle. He is why I always come back to AutoNation CDJR Katy. | Read Full Review5/8/2024 12:00:00 AM | Google
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★★★★★ ReggieI just had some work done on my vehicle with the assistance of Firas. He was absolutely excellent! My car had to be held for about 5 days for repair which is a long time in my opinion. However, Firas was very upfront and transparent with the timeframe and why it would roughly take that long. He got me taken care of with a loaner vehi | Read Full Review5/8/2024 12:00:00 AM | Google
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★★★★★ K KornoeljeI’ve never been as disappointed with a vehicle purchase as I was with this one. I set your dealership up to score a touchdown (preselected vehicle, cash deal, no haggling on price, etc.), yet at every step of the process, your dealership dropped the ball, lied, charged me for things I didn’t want. I received a fake apology from the | Read Full Review5/8/2024 12:00:00 AM | Google
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★★★★★ Jose ZeledonI would like to express my sincere appreciation for the exceptional customer service and outstanding treatment I received during the process of purchasing my truck and its delivery. Thank you for your continued business. | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ StrongLike BullHad a tremendous amount of issues with the service here. Gave them enough opportunities to make it right but they didn't want to help. Body shop originally replaced rear window. Shortly after was leaking. They said it had to be third brake light. Lots of issues with 3rd brake light and rear window cracking. Could not recreate it so | Read Full Review5/6/2024 12:00:00 AM | Google
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★★★★★ William TerryGreat service quick and professional | Read Full Review5/5/2024 12:00:00 AM | Google
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★★★★★ Jose alexis Gonzalez cañasI tried to do a service but they have people so incapable of serving if you don't spend more than $250 just to know what problem it could be they don't solve it and leave your car for 5 days when the solution is something so minor, I thought they would help me but I left with a bad experience | Read Full Review5/5/2024 12:00:00 AM | Google
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★★★★★ Jason BeesonGreat service at Autonation Chrysler Dodge Jeep Ram in Katy. Every time I get service here is 5 stars. Service personnel are very friendly and helpful, they always keep me updated with the status of the repairs on my truck. I will always come back to Autonation for service repairs. | Read Full Review5/3/2024 12:00:00 AM | Google
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★★★★★ Kathleen DimesGreat service! Good communication during visit | Read Full Review5/2/2024 12:00:00 AM | Google
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★★★★★ Selena JenkinsEverything was smooth and easy for me to deal with and handle. And very professional on all levels. I enjoyed your staff and establishment. I will be back. | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ MichelleMy Jeep was shutting down in the middle of Houston traffic. I took it in to be serviced. My Service Advisor Diego Morales was amazing. He kept me informed about the issues with my vehicle. Sally Vaughn was AMAZING with helping me get a rental/loaner. I should say multiple loaners due to my vehicle being in the shop from March until y | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ Ja'Mea DyeSantiago was great, made the buying process simple and easy. | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ Shawn WallaceGreat experience at this dealership! My service technician, Luis was very professional and did a great job with my vehicle. I highly recommend this dealership to anyone. | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Edna GreenService Department was very professional and helpful. | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Monica RivasHussain and Jimmy took really good care of me. Even after frantic "I don't know what's wrong with my car!" Attack. I was assured and calmed. Only thing I would ask is to keep more vehicles on the lot for loaners for service. | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Allen ThomasonFound myself in a bad situation, window went down on my RAM, would not come back up, traveling on my way to San Antonio. Parts man spent 30 minutes with me, got a new switch (though didn't have my particular in stock), worked till he got my window up! Miracle, and made it to San Antonio with a closed window. Went extra mile, no ch | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ Eric SMy service advisor, Christian, was very professional and courteous.. He went above and beyond to get my vehicle approved for service with VPP Plus. You should give this guy, and the mechanics, a raise. Was able to get brakes, rotors, alignment, wipers and a recall done in a few hours. Very hard to find employees with that kind of dri | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ michael mooreI have had issues with my 2017 jeep wtanger i hag purchase with inly 42,000 miles on it. Its been in the shop 8 times and the last time the transmission went out at 90,000 miles insurance did not want to cover and dealership did not want to honor there warrenty at first. Until i whent up there and argued the fact it was covered. Afte | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ Joel RaymondAlex was very helpful, showed us multiple cars in our price range and we left with a great car. Very knowledgeable and friendly | Read Full Review4/27/2024 12:00:00 AM | Google
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★★★★★ Hayden KornegayI have been bringing my 2022 Ram 2500 in for warranty work and Korey has been extremely helpful in getting everything taken care of for me. Chrysler has been very slow at getting recall parts in for me but Korey has kept me updated and informed every time. | Read Full Review4/26/2024 12:00:00 AM | Google
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★★★★★ Marcelo Oliveira de PaivaThe representative got very quickly someone to do the service and it was done within an hour. I usually have a very tight schedule on Saturday mornings, but the service was so smooth that it did not disrupt my schedule. Also the service well executed. | Read Full Review4/26/2024 12:00:00 AM | Google
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★★★★★ Paul RosaThe staff that checks you in and out of the service department is second to none. I took my certified Pacifica in because the transmission is clanking. $150.00 later my transmission continues to clank. I did some research and discovered that the clanking is due to a software issue and that I have to get the corporate tel. # from the | Read Full Review4/26/2024 12:00:00 AM | Google
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★★★★★ Gary HensleyDiagnosed the problem, found some other maintenance issues, and fixed them, got a car wash, in and out in three hours. Well Done! | Read Full Review4/24/2024 12:00:00 AM | Google
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★★★★★ Lelia Rodriguez SoledadGood service, professional and prompt attention. Thank you Alejandro. | Read Full Review4/24/2024 12:00:00 AM | Google
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★★★★★ Justin HernandezWow, that's all I can say about Gerardo Morillo Hernandez. Gerardo took great care of me. He was able to get me into a new Dodge Ram, and he was able to work his magic on the numbers. I was so impressed by his service that my wife went to see him and bought a new Jeep. | Read Full Review4/24/2024 12:00:00 AM | Google
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★★★★★ Banesa SilvaIf I could give them zero stars I would. Only had my vehicle for only 6 month and my brakes lock. Had it towed to the dealership Saturday afternoon. I called Monday and say it’s not in the system to call Tuesday. Called Tuesday. A lady answers told me my car wasn’t there to call the tow company. Ended up calling again and had someon | Read Full Review4/24/2024 12:00:00 AM | Google
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★★★★★ Vien NguyenChristian was awesome and took care of my oil change and car wash when I walked in. Dealership itself could not match a MOPAR Oil Change package price for me so I will purchase that online instead of through them. Waiting area only had bottled water, coffee machine, and a vending machine. No snacks. They do have outlets to charge you | Read Full Review4/23/2024 12:00:00 AM | Google
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★★★★★ Steven DornakIn and out quick even though I didn’t have an appointment. Conrad was a pleasure to deal with for service. | Read Full Review4/23/2024 12:00:00 AM | Google
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★★★★★ P LoSales associate Joe Espinoza was very pleasant and great to work with! He got me the vehicle I wanted for the price I needed, even after the sales manager, Diego, gave me the run around. | Read Full Review4/23/2024 12:00:00 AM | Google
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★★★★★ Reyad AtshanMy service advisor Firas did a great job In and out for oil change was very quick ???? | Read Full Review4/22/2024 12:00:00 AM | Google
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★★★★★ veronica spencerI arrived for appointment to be told no appointment was in the system. As the service tech was working on vehicle picture and maintenance soon details were included. A great information source while waiting. There was a section that showed details of a recall. No information was given: when I arrived home and checked my mailbox. Ther | Read Full Review4/22/2024 12:00:00 AM | Google
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★★★★★ Yvette RoncancioDerrick my service advisor did a great job getting me in and out | Read Full Review4/21/2024 12:00:00 AM | Google
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★★★★★ ruben gonzalezVery courteous and informative on my visit | Read Full Review4/19/2024 12:00:00 AM | Google
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★★★★★ Carl LewekeWas served very quickly even though I didn’t have an appointment. All services performed in a timely fashion. After leaving I noticed that the alignment needed to be tweaked to be perfect, which was addressed immediately upon return. Very satisfied overall. | Read Full Review4/19/2024 12:00:00 AM | Google
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★★★★★ Carlos EduardoThe advisor Firas received my car and explained in detail the required service and the motive. I really appreciate the explanation and the good service | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ El Wily FrancoExcelente atención ?? gracias | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Felisha SweetHad a very pleasant experience at Autonation Chrysler Dodge Jeep Ram in Katy. Arrived at 7:45 am. Christian was my service advisor. He guided me from start to finish. My car runs great.Highly recommend. | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Scott LardHad my second service with AutoNation CDJR Katy and again, they did a fantastic job. I am really impressed with their service department. Communication to the customer is key, and they got this down to a science. I am just really happy with them and don't see anyone that could convince me to go to another service department. Keep up | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Frederick HollidayJoe was great.. I saw a vehicle online and called to inquire about it. They assured me that they did indeed have it in stock and that he would have it waiting out front. Upon my arrival the vehicle was there and in front unlike some other dealerships that lie just to bait you in. The customer service was great and It was a smooth an | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ layla jamesAlthough I did not purchase a car from this dealership Joe was an awesome salesman he explained everything for you to understand. Unfortunately I do not have credit so I wasn’t able to purchase a car with a good down payment that I wanted | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ kyle johnsonJoe and Xavier were great to deal with and very helpful during the process. Great team at AutoNation of Katy TX. | Read Full Review4/16/2024 12:00:00 AM | Google
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★★★★★ David BuxkamperI was really pleased with the customer service provided by Darian Phillips | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ GoldyGang TVThey handled my car with care! I didn't even have an appointment and they got my oil changed and even washed and vacuumed my car. Best location in the area! | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ Maria MendozaMy car had been in and out of the shop with Firestone for a year. The minute I walked in to Jeep Firas knew exactly what was wrong. He took great care of me and finally fixed the issue. Thankyou so much! | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ James Bolt IIII was charged $38 for a key. My key was fine when the wrecker picked it up. My 2004 requires NO chip. I have kept that key in my wallet over 15 years. I also paid to have the truck diagnosed prior to having any work done it was supposed to be applied to the repair cost. I don’t think it was. | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ Tony TalaveraThe service given was an excellent one. The service advisor assigned, Christian, was precise and very thorough within his analysis and results. | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Evelyn BradleyI called ahead and made a reservation for a Safety Recall maintenance on my Dodge. They told me on the phone and in person when I brought the van in for mandatory recall fix that it would only take 2-5 days. That was 13 days ago. I called in to get a status update on day ten and after 60 minutes of being on hold and transferred ba | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Nigil AshworthI recently brought my 2019 ram in for some work and Mr Christian took great care of it . He kept me updated throughout the process , I did not feel blind sided at all. I recommend auto nation and Mr Christian for your future vehicle services. | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Swapan SahooGreat experience. Eric Aguilar was awesome to walk me through trading and buying a new grand Cherokee. Highly recommend Autonation and Eric. | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Madison ElliottI purchased my jeep from Autonation Ford down the road and after my engine was misfiring terribly I took it there because that’s what they told me when I bought the car (I’ve had it less than a year). So I call set my appointment just for them to tell me to go here instead after I expressed my concerns about driving the car. As soon | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Regina BellGreat customer service. I will return. | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Justin WainwrightKorey at autonation cjdr katy took care of my oil change and system flash just like he said he would. He kept me up to speed as the day progressed and even had my truck washed before I picked up. | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ benita GentryThankyou..!! Alex for helping me with my car, my husband has a lot on his plate! I needed extra hand on what was wrong with my car….! What needed be done :) Thank you!!!!! ?? | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Joseph RomoMr Luis was very helpful first time here | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Dylan FrederickLuis was helpful and provided timely updates throughout the service of my vehicle. | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Tony SyThe team was really helpfull during the service of our 2021 Jeep Rubicon 4xE | Read Full Review4/6/2024 12:00:00 AM | Google
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★★★★★ Ahmed ElsherifGreat service , Korey was very professional , descriptive in our dialogues and they did a good job in regards of resolving my vehicle's issues | Read Full Review4/6/2024 12:00:00 AM | Google
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★★★★★ Arianna GarciaLouis was awesome today! Was fast and diligent and took care of everything from maintenance to recalls! Five stars! | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Stevan MedinaIt was a very good experience Christian was very helpful and nice. | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Miguel AscanioGreat service, highly recommend it. Courteous people, clean environment, technically savvy. I enjoyed my visit and will back again. That’s America in action. I love it !!! | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Jim KaucherConrad was very professional! I had my “Check Engine” light come on and the techs needed to diagnose the problem. I also had other routine maintenance performed. | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ J LowryThe sales associate, Eric, was a pleasure to work with, making the buying transaction easy and smooth. The gentleman who assisted us in the paperwork for the purchase and payment was also a pleasure to work with, and both guys were very friendly. However, we were very disappointed with the Dealership itself. We purchased the car on a | Read Full Review4/5/2024 12:00:00 AM | DealerRater
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★★★★★ Gustavo GarciaHappy with my new Truck. Thanks to sale man. Santiago. ???? | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ dennis IncMy experience was phenomenal! Brandon Morris found the HELLCAT I wanted and got it to the right price, would highly recommend anyone to shop here! | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ Salvador VelazquezEric Aguilar and Darian Phillips were some of the friendliest and most professional salesmen I’ve ever met I hope to keep giving them my business for years to come | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ Dan DeWittGreat experience, John was the best! | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ Wade SkeltonExcellent service working with Luis Estrada | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ Nela GutierrezJoel is the best! He helped us from the beginning of our choosing, He was transparent and show us all our alternatives! Thank Joel to make our vehicle purchase so smooth! | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Jesse UgarteExcellent staff. Went above and beyond. Thank you. | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Ron SThe service department was very professional and explained every step of the repairs in detail. | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Randy ClarkService department did a great job identifying the problem and getting it covered under warranty. Convenient shuttle service provided as well. Highly recommend! | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Lisa GOn match 29. 2024 I brought my jeep in for an oil change . .Anthony Elder was my service advisor. If I could give this man 20 stars I would. He went above and beyond to give me excellent service. And fixed other things they found wrong on my vehicle at no extra charge . It was worth the wait . Thank you Anthony you a true profession | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ PedroEs lo mejor aquí te ayudan y puedes tener un buen vehículo económico ?? y sin obstáculos lo recomiendo mucho es un excelente lugar para comprar tu vehículo | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Tuongtran0221This is the worst service. I am feeling terrible when I bought the car here | Read Full Review4/1/2024 12:00:00 AM | DealerRater
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★★★★★ Shawn SellersDiego was great to work with at the dealership and the team was very supportive through the entire process and even after! | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ D. DashoI had a good chance to work with the sales Associate ADAM Memeti and buy a Hyundai SUV . Adam is an awesome person with lots of passion & honesty . He is kind of legend out there . Cheers my friend . | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Tammy DoskocilProfessional and courteous Easy to make online appointment | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Brandon SheltonAnthony was fantastic from start to finish, He promptly greeted me when I arrived, ensured all of my appointment needs were met, and went over everything before taking my keys, escorted to the business center of the waiting area and even showed me where the vending machine & bathroom areas were personally! Top tier customer service m | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Tony HuynhAlejandro from Autonation Ram is a great service advisor! Always keeps me up to date on my car & always delivers when promised. Definitely recommend! | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Armaan MarchantVery professional and respectful staff from the beginning to the end! The car buying process was smooth and easy, Ask for Sunny! | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Carlos NietoThe process of buying your first car can be long and tedious. Even though my first day at Auto Nation was a little frustrating, the guys made sure I got the car I wanted and the second day everything went better. They even made sure to make adjustments to the car to deliver it in the best possible condition. I would definitely return | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Norman HaynesDerrick is always great to work with and Autonation CDJR always takes care of you and your vehicle | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Matthew BergLuis and the team provided amazing service. Prompt, knowledgeable, and professional. | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ jessicalindsey53015Joe Espinoza was SO helpful when assisting me with my vehicle purchase! He was very responsive, not pushy, and super nice! I will definitely return for any future needs! | Read Full Review3/28/2024 12:00:00 AM | DealerRater
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★★★★★ Eddie SackettEveryone was really helpful! We were traveling and needed repairs quickly, and everyone did their best to get everything taken care of to get us on our way! | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ David FlammGreat service! Diego was the best service advisor we have ever had! Knowledgeable and communicated with as the work progressed. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ TerryGreat service as always. Derrick Foreman is a great service advisor. | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Erick GDid truck oil change and they gave my truck a wash nice | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ kairahibeth19Very good service, respectful, they helped me with my expectations I’m recommended the place | Read Full Review3/25/2024 12:00:00 AM | DealerRater
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★★★★★ Todd HarveyGood experience! Cameron Wright sales rep respected what my goals were and didn’t pressure me into something I wasn’t comfortable with. Finance team helped accomplish my goals as well. Thank you. | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Lovina UwerikoweMy Jeep had a recall and i was directed to check it here, All the staff were so amazing and Firas was my advisor & he explained every detailed to my understanding, & also gave recommendations & listen to all my questions. I will definitely come back for more services. | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Carlos MauricioI really had a good experience Diego treated me very well and it really wasn't a long wait, very pleased this time I hope they continue like this | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ VidalGreat buying experience! Adam and Mrs. Davenport were amazing!!! | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ terri ostwaldVery fast work and friendly caring staff. Thank you so much for taking care of my vehicle. | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Alvaro ZertucheGood quick service, however, estimate I received for engine coolant flush was overpriced. Was able to get the work done for half the price at Vibe Auto Sports. | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Chris BatesThey sent me a coupon for an oil change and tire rotation. After showing up for my appointment I was told the coupon didn't cover the type of oil my truck needed and the coupon was invalid. Nowhere on the coupon did it mention this, the person on the phone didn't mention this, even though they knew what truck I had. So just a heads | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Dan CordleThe customer service was very good. The service on my vehicle was taking longer than expected/was told, things happen and I completely understand, but they made sure I still had access to my loaner vehicle. My service rep Luis Estrada was fantastic and kept me updated through the entirety of the service. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ frank delatorrethe sales rep was great he knew his stuff, when it came to financing i was disappointed i wanted a better rate... other than this i was very please with my experience | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Adriana MontemayorCristian muy amable gracias | Read Full Review3/19/2024 12:00:00 AM | Google
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★★★★★ Matt TeetersAnytime I have an issue with my truck, I reach out to my service advisor, Derrick, and he gets things moving for me. I like to have constant updates and he does a great job of keeping me in the loop with everything. If I have questions, he runs them down and gets me answers. All in all, it’s been great working with the folks over a | Read Full Review3/19/2024 12:00:00 AM | Google
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★★★★★ Blanca CasanovaWent and got the oil changed on my van . It was quick and Derrick was excellent n so polite! Hats off to him | Read Full Review3/19/2024 12:00:00 AM | Google
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★★★★★ Yuliet OlivaAlejandro tiene excelente atención al cliente! | Read Full Review3/19/2024 12:00:00 AM | Google
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★★★★★ Don DesgrangeGreat place and awesome staff. If you get a chance ask for Derrick as he's been the best one I've worked with. | Read Full Review3/18/2024 12:00:00 AM | Google
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★★★★★ Rick HirschI took my 2017 Ram 3500 in for the 65,000 mile services. I tow a 5th wheel, and need great service and a reliable vehicle. I came to Katy Autonation Ram knowing I needed work done. John was my Service Advisor and he did a great job in communicating with me and with my extended warranty company. The mechanics did a great job and in | Read Full Review3/18/2024 12:00:00 AM | Google
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★★★★★ Ruben MeraLoved the quick process and the service provided. | Read Full Review3/18/2024 12:00:00 AM | Google
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★★★★★ Shamira “DaNewMira” CStaff listen well to what I was looking for & worked in a fast pace to get me approved. | Read Full Review3/18/2024 12:00:00 AM | Google
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★★★★★ Lucas CazzatoVery good experience, I leve my new 2023 dodger charger The entire team that helped me was very kind and respectful. | Read Full Review3/16/2024 12:00:00 AM | Google
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★★★★★ Jay GAVOID AT ALL COST. This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The services were completed on 3/13. I incurred ~$2,000 in rental expenses waiting for my vehicle. There were ridiculous delays with the tech, the car sat 6 days before they even | Read Full Review3/15/2024 12:00:00 AM | DealerRater
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★★★★★ Eileen TavarezAlejandro did an excellent job making sure that my Jeep get everything that it needed. | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Lisa ThompsonI don't know if it's a Houston car dealership thing or not but my car was supposed to have had its 40,000 mile check up last year and AutoNation claimed they changed the oil and did proper inspections, fluid changes etc and I just left a place getting my oil changed and the oil and other fluids had NOT been changed, the fluids was so | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ Alan GrayAVOID AT ALL COST. This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The services were completed on 3/13. I incurred ~$2,000 in rental expenses waiting for my vehicle. There were ridiculous delays with the tech, the car sat 6 days before they even | Read Full Review3/14/2024 12:00:00 AM | Google
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★★★★★ The Kay LoungeeLuis the service provider was AMAZING and so sweet to me. You can tell he does his best everytime to assure that the customers leave happy which I did. Keep being great please because we need more people like you around. | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ TomcatCory was very professional and responded promptly to my questions. He has a very strong knowledge of factory settings - great customer service, thank you! | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Bianca GMy parents and I visited AutoNation to buy a vehicle for my sister. Joel Hernandez went ABOVE and BEYOND to get us more than what we were looking for. We did not make it easy for this man, but at the end of the day Joel put us in a fully loaded vehicle for near the price of the base model we had originally gone in for. If you’re look | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Sabrina HollisI brought my Wagoneer in for service and Firas was AMAZING. I HIGHLY recommend! | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Daulen ZhangabylovI received decent service during the sales process; however, the car was not cleaned to my expectations upon delivery. While the team offered to rectify this by asking me to return the car for a proper cleaning, I believe it would be more practical for such cleaning to be completed prior to handover, avoiding the need for additional | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Ronald DugasIf you quote $2700 And charge me $3100 something is wrong. More than Sales tx increase was charged. | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ J SmithUnfortunately, the management feels they are too important to help their customers. They’re snakey and try to lease you vehicles that are substantially less expensive than our current owned vehicles but want to charge substantially more monthly with the same credit. I called to ask for a breakdown and they just kept passing the | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ AKINNUWA OLUMIDEGreat team work, professional job carried out by this great team. Well conducive environment for customer to relax pending the time their vehicle will be ready. A good refreshing section for water and coffee for customers. Above all, quick responses of the staff to customer to resolve the issue with their vehicles and accurate time o | Read Full Review3/11/2024 12:00:00 AM | Google
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★★★★★ Saad KidwaiVery professional and quick service. Firas was a great help, making sure everything was taken care of. | Read Full Review3/11/2024 12:00:00 AM | Google
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★★★★★ Cindy RichardsonJoel was a great salesman, gave fair price for our trade in and finance was fast and easy. Overall super experience. | Read Full Review3/11/2024 12:00:00 AM | Google
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★★★★★ Refael BittonGreat service, Great car & Superb sales person -I came from Austin to meet Santiago & Purchase pre-owned LR4. Thank you Santiago for helping me to find the exact car that I wanted with the right price. All was done in full transparency, Highly appreciated! | Read Full Review3/11/2024 12:00:00 AM | Google
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★★★★★ Jessica LindseyJoe Espinoza was AWESOME & sooo helpful with my purchase! He was super responsive and very helpful! I was SO appreciative and will definitely return for any future needs! | Read Full Review3/11/2024 12:00:00 AM | Google
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★★★★★ Han DanThe technician Christian was nice and patient. I like the text message with the update video and other informations as well as the free car wash. Also the service time was acceptable and didn't impact my other arrangements. | Read Full Review3/11/2024 12:00:00 AM | Google
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★★★★★ Cynthia GaytanAlexander was beyond helpful when my husband took his truck to get serviced. Service was quick as well. Most definitely recommend Alexander! | Read Full Review3/10/2024 12:00:00 AM | Google
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★★★★★ Lee StuckerI cannot thank Jimmy enough for his assistance and help on getting my vehicle worked on and fixed. We had a few concerns in the beginning of the process but when Jimmy got involved with getting my vehicle fixed, I knew it would be resolved. | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ Olexis Barrero castilloTruly the best service, I arrived for an oil change service and the treatment was the best, the speed with which they attended to me, the efficiency and professionalism of the staff is excellent. It is truly one of the best services I have ever had. I would recommend it 100 percent. | Read Full Review3/8/2024 12:00:00 AM | Google
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★★★★★ rene bacaDiego Guerrero & Joe Espinoza are the best!! Ask for them for the best sales service | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ Matthew KurtEasy process and excellent friendly service. | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ Stephanie ReidGreat service. Conrad was my service advisor and he kept me in the loop about everything. My oil change was fairly quick, I did leave my jeep for new tires since they were being delivered later that day (5pm) but it was ready by 9am the next morning, which is fairly quick. The shuttle came out and got me. It was a very easy process & | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ Stuart PatersonDerrick was an absolute professional whilst supporting me with this issue - a real asset to your company for sure | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ tilly manillieOh my goodness where do I begin? I have been dealing with this dealership for years. Since Auto Nation took it over it has become a 1st class dealership. I have dealt with many in my past and this experience was so profoundly positive it literally left me in tears. I want to commend my salesman, Brandon. With his sincere warm sm | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ ChrisPurchased a vehicle and extended warranty from dealer. Within a week the battery and starter motor failed. Tried to seek reimbursement for the tow and battery which was not covered by the warranty considering the time of the failure, it’s assumed to be a preexisting condition. Salesman, sales manager would not reply or show any attem | Read Full Review3/7/2024 12:00:00 AM | DealerRater
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★★★★★ Roger SchreiberAnthony at AutoNation Jeep in Katy provided outstanding service. I was taken in at the time promised, the service was done flawlessly with an explanation on everything, and I left a very satisfied customer. For the next service needs on my Jeep, I plan to return to AutoNation Katy. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Graphite TruckingService advisor Alejandro was awesome | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Andy LaureanoBeen with them for 3 years and they never disappoint | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Joseph BrostAnother great visit to the service center for an oil change, tire rotation a a great wash. Everything was done in the estimated time I was told when I arrived. | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ John BradberryService after purchase slow and hard to receive. | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Tom LettowCustomer service is obviously not a thing at this place. Called wanting to inquire about purchasing an extended warranty, was hung up on twice and lost in their phone automation system two other times. Finally got a hold of someone in finance and they asked that I email them my car specs, so I did. No response for 2 days. Sent an | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Mark AnselmoGreat service and no pressure to purchase… very satisfied with Arden as my sales representative | Read Full Review3/4/2024 12:00:00 AM | Google
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★★★★★ Ethan WardI don't take my dodge charger anywhere else for service or maintenance, this location has always been helpful fast and kind too me, I appreciate their above and beyond efforts to ensure my safety on the road and my vehicle is in top shape at all times, thank you! | Read Full Review3/3/2024 12:00:00 AM | Google
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★★★★★ LspencerThe dealership was very nice and clean. The staff was kind and helpful. The facility was clean as well as the bath rooms. | Read Full Review2/29/2024 12:00:00 AM | DealerRater
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★★★★★ lydia BenitezEvery time I go I feel happy that I'm treating as if I was Derrick/Kory #1 customer. They are both very wonderful at attending to my needs and also keeping me always updated and also recommending the best for my vehicle. Love it and will HIGHLY RECOMMEND both of them. | Read Full Review2/28/2024 12:00:00 AM | Google
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★★★★★ Kate ShrefflerHad an excellent experience with salesman Cameron and our finance manager Sunny. The team here got us a great deal and made every step of a long day easier. Cameron even went as far as to entertain our daughter while we finished the papers. We were blown away by how much we genuinely felt like this whole team cared for our family and | Read Full Review2/28/2024 12:00:00 AM | Google
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★★★★★ VsantanaEven though the process was very long and time consuming, our dealer Gerardo was very helpful and explained everything very well! | Read Full Review2/26/2024 12:00:00 AM | DealerRater
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★★★★★ Purple JI hate dealerships and salesman but this one felt kind of different. Maybe it's better when negotiating price isn't an option. Crazy to say that but the experience is just less stressful and desicions are easier to make without the usual sales tactics and back n forth deal making warfare. | Read Full Review2/24/2024 12:00:00 AM | Google
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★★★★★ Ryver MeShalleGood experience! Friendly Staff! | Read Full Review2/24/2024 12:00:00 AM | Google
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★★★★★ Jessica SeguraMy representative, Louie, was very helpful and clear on everything that needed to get done on my vehicle. She had my vehicle back after repairs with a quick turn around. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Marco LopezSon muy amables y te ayudan a conseguirte un vechiculo economico y barato, el que me ayudo fue Gerardo | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Steven YeeDerrick and Jimmy both help solve the issue my vehicle was having! Will continue to bring my vehicle to this dealership. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Felton BrownGreat interactions with service manager as he listened to my needs first and then explained & sent messages about the work being done. Outstanding job all around best experience there to date. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Shane McCulloughSimple fix…had to towed in. They fixed found the issue very quickly and had me on the road that morning. Also at N.C. due to the simplicity of it. Very honest and fast service | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Hector HernandezExcelente el personal que me atendio Victor Gimez muy profesional en su trabajo, y te ayuda a escojer la mejor opcion. | Read Full Review2/23/2024 12:00:00 AM | Google
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★★★★★ Ashley Atkins-SlaterAnother satisfied visit at this dealer. I needed new tires on my Jeep Grand Cherokee and my service advisor John, was awesome. John was able to look into any specials on pricing and got my inventory in same day. I was so pleased John and team were able to get me taken care of same day. This dealer has made being a JEEP owner a breez | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Zahira DTook my car in for service and Luis helped me. Had past experience at another dealership service location that was not great. I dreaded calling in since I imagined it would be the same here. Definitely wrong...Luis was great!! Great communication call and text. Easy scheduling, fast, polite. Whole experience was painless, definitely | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Paula LangbeinCame in for appointment for our big 10000 service. Greated professionally by Derrick. Derrick took me through everything needed ( no surprises) and cost of services. Dropped truck off and had communication through text as progress was going. Had truck ready (and washed) by the end of day! Had an amazing experience and an amazing ser | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ steven hillSallie got my Jeep in for a wiper arm replacement and I was back out within 30 mins. Great experience ! Thank You. | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Yonathan De frenzaExcelente servicio buen equipo calificado para el trabajo | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Kenya TurnerI had a recall on my vehicle. Autonation took care of my car in less than an hour. They were of excellent service. | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ johnny esparzaKory was very helpful. Very informative and professional he really made me feel comfortable with any questions I was asking him. Definitely will be coming back with you guys with my truck! | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ TomcatLuis was very professional and followed up with me regarding work being performed, and expected completion time/date. | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ shane jaimeService advisor Diego really went out of his way to make sure my Ram 3500 was inspected and repaired in a expeditious manner. I received my truck at least a day before the expected day of completion. Thank you Diego for always taking care of me! | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Ema NeelyAuto Nation’s Service Representative John, is at the top in professionalism. He is extremely customer focused and is an excellent communicator. He shows the caring part of customer service that seems to have been lost in today's businesses. It was my pleasure to have John work with me in identifying the issues in my vehicle and then, | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Coco MarieI got the pleasure to work with Santiago, sales personnel, who was very transparent and is exactly the salesman I wanted. I told him what I wanted. I sent him what I wanted. I love that he didn't try to talk me into something less or different. He by far has been my favorite salesman ever, he made the process so quick and easy and to | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Kim MarekWent in around 8:30am on a Saturday for an oil change. Had at least 6 cars ahead of me and were able to have me out by 10am, which included rotating my tires too. My service rep, Diego, was great, very professional and courteous. Waiting area was spacious and clean. | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Patricia OliveraCame in because my car kept stalling. Korey made sure my check in process was smooth and and even though they originally said my wait time for my car was 3-5 days. it was ready in 2 business days. Super fast and efficient service. Korey answered all of my questions without judgement or hesitation. Will be coming back | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Do it yourselfNice waiting area, wait time was ok as well. No one was present at front to receive customers. I had to wait for someone to come outside. Also, car was not cleaned/washed. Advisor was nice but was unable to pull my maintenance plan and asked me to pay for the service. | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ James AckleyI bought a Ram here only keep it for 1 1/2 years but was unhappy because I usually buy Ford but since Ram was cheaper thought I would try it but Ram does not compare to Ford I was extremely unhappy. So I traded it in for a Ford and have been trying to get refunded for the warranty since Nov 2023. They keep giving me the run around. D | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ shanequa parkerI will probably never go to this location again. We tried it once despite the reviews and I just assumed maybe those experiences were just due to direct customer service not the work done. While that it accurate, the issues we encountered could have been fixed with simple communication. So we brought our car in for a radio replacemen | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ CkinchenWe have not been able to get plates for our new 1500 and the plates are now expired. My wife went to the dealership and they claim to still not have the plates. As of now after four phone calls we still cannot get another tempoarary set of plates let alone the actual plates. The sales process with this dealership was fine. They pushe | Read Full Review2/16/2024 12:00:00 AM | DealerRater
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★★★★★ Casey KinchenStill do not have plates for our truck and the temporary plates expired today. My wife went to the dealership and we still do not have the plates. We have called the dealership four times asking for more temporary plates. My salesmen Cameron Wright is aware of the issue. I helped have after he called me four times begging for a perfe | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ GardenofeMy service person was Mr. Korey. He answered all of my questions, and gave me all the information I needed to make a decision. He even talked to my daughter and answer her question. I’m a senior citizen retired so she was involved. I’m happy with the service I received, and Mr. Korey Made sure I didn’t leave until I was satisfied. I | Read Full Review2/15/2024 12:00:00 AM | Google
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★★★★★ Jose TexisGreat service they make sure you leave satisfied with your purchase Thanks to Eric Aguilar for all the help and have everything ready for me | Read Full Review2/15/2024 12:00:00 AM | Google
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★★★★★ Frank AnzalottiOnce again, AutoNation Jeep is amazing. Korey and the whole team will help ya out… No matter what it is, your car will be up and running in no time. | Read Full Review2/15/2024 12:00:00 AM | Google
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★★★★★ Now nowsheerI have been trying to reach parts department over 20 minutes. Wholesale parts | Read Full Review2/14/2024 12:00:00 AM | Google
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★★★★★ Jason KimVery professional and friendly. I took my 2023 Jeep Compass. They diagnosed it for three days, but fix the issue the first time. I had issue with my artillery battery not holding a charge, and they found the issue and change out my both batteries and now everything is working fine. My service advisor Korey is very friendly and I will | Read Full Review2/13/2024 12:00:00 AM | Google
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★★★★★ Jorge VillarrealBody shop appraiser went the extra mile to complete my estimate. Thanks Jose Monge. He is a professional at what he does. | Read Full Review2/13/2024 12:00:00 AM | Google
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★★★★★ Mark ChapmanMy service coordinator Derrick was really good. All the info he gave me about my service was on point. This included the price and how long it would take. | Read Full Review2/13/2024 12:00:00 AM | Google
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★★★★★ Redany EspinalDerrick provided a great customer service | Read Full Review2/13/2024 12:00:00 AM | Google
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★★★★★ Now nowsheerI have been trying to reach parts department over 20 minutes. Wholesale parts | Read Full Review2/13/2024 12:00:00 AM | Google
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★★★★★ Nkechi Regina AllanahYour staff Mr. Derrick was very professional and respectful. He was also a very good salesman. I am very satisfied . | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Miguel AlvaradoEverything was great. They did my oil change fast didn't wait as long. Only thing I think was too much was the 50 bucks just to do tire rotation on a car. Other than that good service. | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Ahsan AkberReally good experience with maintenance and servicing. Attentive and helpful staff. They also do a free car wash when the maintenance is done | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ james martinezOutstanding service! Quick and efficient! | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ George MartinMy associate was super helpful!! | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ Juliana OcampoJohn, at the service department, was amazing. He was thorough, communicative, and extremely helpful! | Read Full Review2/9/2024 12:00:00 AM | Google
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★★★★★ Jermaine ZacharyGreat place great workers they really work with you I recommend Autonation Katy,Texas Eric Aguilar was great he made it happen | Read Full Review2/9/2024 12:00:00 AM | Google
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★★★★★ Rodolfo SantanaExcellent service, fast, efficient and friendly. Thank you Alejandro Soto for your excellent customer service!!! | Read Full Review2/9/2024 12:00:00 AM | Google
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★★★★★ Leo Garcia-GilThey are very kind when assisting you and when you pick up your vehicle, but they do not trust what the customer tells them. I have taken my car in since 2019 about 4 times for the same problem and until now they are going to solve it | Read Full Review2/9/2024 12:00:00 AM | Google
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★★★★★ Ramón AcostaExcellent attention and service, professional and specialized staff. 100% recommended. | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ John RiveraGreat friendly service. Very professional. Will recommend to friends and family. Again 10+ | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ George MichalecCustomer Service was fast and John got my truck maintenance turned around quickly! | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Gerald JacksonVery good customer service experience ?? | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Seanjkelly18service associate John is #1 service associate John is #1 service associate John is #1 | Read Full Review2/8/2024 12:00:00 AM | DealerRater
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★★★★★ Alexis SantosService department is not it, took about a month after they told me my truck should be ready in 1 week. After Every day they would say tomorrow it will be ready, Sally the manager couldn’t even make it right. Truck is not even running at a 100 % just taking it to another dealership instead | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Karrie ThompsonMy overall servicing experience was top notch - Derek made sure I was accommodated comfortably while I waited on my service to complete - including giving me periodic updates as to when I could expect my Vehicle to be ready... this allowed me to handle a few Work Conference calls. I would definitely recommend this location for Car pu | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Naquita DriverI took my car to one dodge dealership and couldn’t get the service done the same day, but thanks to AutoNation Dodge Dealership in Katy I was seen immediately with great customer service. I needed a battery so bad and I was astatic to be service in my time of need. Thank you AutoNation! -Naquita Payne | Read Full Review2/6/2024 12:00:00 AM | Google
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★★★★★ Jacqie J.My Service Advisor was on point. He took car of all my needs and even addressed other needs for my car. He was thorough with everything even down to the cleaning. He was very caring, informative, and complete. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ David HuynhMy oil change was great. Fast and service was great. My advisor Korey was just amazing and super professional. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Bryan ThomasBy far the best experience i've ever had with a car dealership. In and out in two hours. Very courteous staff. No attempt to upsell or apply any pressure. Highly recommended. | Read Full Review2/3/2024 12:00:00 AM | Google
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★★★★★ Ross SempliceThe Service department communicated well with me for the various things my RAM 1500 went in for. They were timely and cost was average compared to your local garage. | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ Tim ThomasRaymond and the staff are always a pleasure to work with and give great service. | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ Monyea ManningThis is the second car Ive bought from this Autonation location and they always take great care of me. | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ Ucme2bagGreat service and truly know how to make you feel comfortable. Will definitely recommend them. | Read Full Review2/2/2024 12:00:00 AM | DealerRater
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★★★★★ farley gaudinThe very best truck buying experience!!! | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ angel britoExcellent attention from Alejandro in the service part. recommended 100% | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ A FGood service Lou was great, good customer service! | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Frank Lyons JrIt was a great experience, the salesman helped me out a lot. The salesman stood on business…. And they delivered | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ JJ Rmzeveryone really did their job, and we’re so helpful about everything too! | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Tanner McGeeGreat and smooth process. Felt like I was given a very fair trade in price and the dealership took care of all the paperwork in a professional and timely manner | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Ashlee TignerWe went in AutoNation with a closed mindset I had received so many credit denials but when Gerardo told me he knew what to do I was still a little skeptical but he put me in the car that we came to look at. Few days later we returned and we found out we couldn’t keep the vehicle due to mechanical issues but instead of telling us we w | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Gino JonesVery professional and efficient service! Everyone was very kind and attentive. My advisor made process seamless. I hope that he handles my vehicle everytime I visit. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Hector MenaFiras is a great service advisor. He took care of my vehicle in a timely and thorough fashion. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Lynn TaylorSo easy. Clean and comfortable waiting room. Derrick Foreman, my service manager couldn’t have been any nicer and accommodating . | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Walter DowdleFiras was knowledgeable, efficient and courteous. Thank you! | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ KB 504Terrible, car needed mechanical work a month after purchase!! Dealer didn’t help at all | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Michael AshworthAutoNation Chrysler Dodge Jeep RAM Katy is unbearable to deal with. I bought my truck 5 months ago, and had to take it in for service 4 times. Took it in first for an exhaust leak. I was told it was covered by my platinum warranty but they don’t have parts to fix it and would call me when the parts came in. I’ve never gotten a call. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Chris ZimmerMy sales Rep Diego has been awesome and super helpful throughout the process. Also, Diego in the service department was great | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Joe MatthewsQuick and complete service. Top notch professionals who keep you up to date on repair progress and completion. | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Michael MooreI brought my Jeep into auto nation. I had a check engine light on and my service guy was amazing. If you ever have to go to auto Nation in the service department ask for Anthony he is great and will give you the best service out of every one there. | Read Full Review1/26/2024 12:00:00 AM | Google
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★★★★★ Pete AlanizDerrick the service advisor was excellent. | Read Full Review1/26/2024 12:00:00 AM | Google
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★★★★★ RV atthebeachUnderstood my needs and handled everything. | Read Full Review1/25/2024 12:00:00 AM | Google
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★★★★★ Andrey SHad a great purchasing experience with the team here! Martinez, Phyllis, Eric, Sunny - enjoyed working with you, folks! | Read Full Review1/22/2024 12:00:00 AM | Google
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★★★★★ Baily BohuslavArden was great and made our buying experience absolutely wonderful. He’s straightforward and positive about the whole experience. He is will definitely come back the next time we need to buy a vehicle! Thank you AutoNation! | Read Full Review1/22/2024 12:00:00 AM | Google
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★★★★★ Kutaiba MarshanEverything was good , specially my service advisor firas he is very knowledgeable person very kind and doing he’s job in very good way . They my car was received and delivered and very good shape. Highly recommend store. | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ Patricia LagoVery family friendly and fast service on my oil change | Read Full Review1/20/2024 12:00:00 AM | Google
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★★★★★ CW RossI made an appointment for a recall notice. They found a time very convenient for me. I dropped my vehicle off, ran a few errands, had lunch and it was ready when I went back….. with a surprise car wash! This is the 3rd vehicle I’ve taken there since 2003! | Read Full Review1/20/2024 12:00:00 AM | Google
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★★★★★ G CooperI had an excellent experience with the service department korey went above and beyond the call of duty...he kept me posted...all the way through | Read Full Review1/18/2024 12:00:00 AM | Google
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★★★★★ marlon doyleGood customer service! App kept me updated on findings and repairs. I was able to accept or decline specifics. Anthony Elder is superb advisor! | Read Full Review1/18/2024 12:00:00 AM | Google
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★★★★★ Pedro J. PerezExcellent service, explain very well what is the car issue a repair and fix the problem with the excellent result. | Read Full Review1/18/2024 12:00:00 AM | Google
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★★★★★ Christopher ScogginsTook 7 days to look at the vehicle and another 6 days until it was fixed with no loaner available. Was able to get a rental car when it was diagnosed but was told late in the day and no service to get me to rental agency before they closed. Dealership needs more loaner vehicles for events like this for its customers. | Read Full Review1/18/2024 12:00:00 AM | Google
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★★★★★ Lee FultonWarranty Repair Service is abysmal. 30 day wait turned into a 75 day wait. still waiting. contact me. | Read Full Review1/18/2024 12:00:00 AM | Google
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★★★★★ Jesmine MitchellI had a positive service experience at AutoNation Chrysler Dodge Jeep Ram, even though I didn't have an appointment. Luis, my service provider, accommodated my vehicle without prior scheduling and assured me it would be attended to, adhering to the estimated time. Throughout the repair process, Luis consistently kept me well-informed | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Robert DellEverything was good. Anthony my service writer was great kept me informed on the status of my truck and when it was finished by text | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Muhammad SaqibI don't usually right reviews but this Saturday I went to that dealership after looking at one of their car online I was told by rep ( Micheal) that they have lost the key to that particular vehicle I said fine let me know when you they key so that I can check the vehicle. Monday he texted me saying they remake the key 2 days o | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Michelle FloresI Had a wonderful experience I was helped by Brandon and he made it as easy as can be I’ll definitely be coming back for my next car | Read Full Review1/16/2024 12:00:00 AM | Google
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★★★★★ Nicholas ArredondoHad a super great experience at this dealership found the vehicle I wanted and had a super smooth process. Juan Martinez Jr Was super cool and wasn’t pushy at all I felt like here was more of a family member than a sales representative. Thanks AutoNation Katy team. | Read Full Review1/15/2024 12:00:00 AM | Google
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★★★★★ Gopal PillaiAbsolutely enjoyed Firas service. He was very professional and prompt. The email and text notifications were outstanding. | Read Full Review1/15/2024 12:00:00 AM | Google
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★★★★★ Pon SiAutonation Ram of Katy was exceptional! I scheduled my car for a recall and maintenance. I was in and out. Great customer service thank you. | Read Full Review1/14/2024 12:00:00 AM | Google
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★★★★★ Nicole RicoExcellent customer service; highly recommend Derrick and Javier. | Read Full Review1/14/2024 12:00:00 AM | Google
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★★★★★ Tim TreadwayGreat salesman (Adam Memeti) and sales manager (Jared Crosby) both went above and beyond to find a truck that met my unusual requirements perfectly. Great product. Unethical Finance department in my opinion. Go in there with your own financing all set up so you don’t fall prey to their predatory practices that serve the dealership | Read Full Review1/14/2024 12:00:00 AM | Google
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★★★★★ James LoganThis is for the service department. I set up an appointment and came at that time. They then told me it would be 5-7 days before they even looked at it. I asked what was the purpose of the appointment then? They couldn't come up with a satisfactory answer. I asked what was it going to be doing for the seven days, just sitting in the | Read Full Review1/14/2024 12:00:00 AM | Google
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★★★★★ Dan RowlenIt was a wonderful experience! Everyone one was so very helpful and very friendly! Love my Jeep! Would definitely recommend Auto Nation! | Read Full Review1/12/2024 12:00:00 AM | Google
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★★★★★ J CQuick to get appointments. Professional and caring. Easy check in. Quick service and washed my truck. Even checked my diesel exhaust fluid! | Read Full Review1/12/2024 12:00:00 AM | Google
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★★★★★ FrankhamadorThe dealership was fine my husband bought a van to travel for work, he took it up to Rhode Island and he found out the front heater and defrost does not work very disappointing | Read Full Review1/12/2024 12:00:00 AM | DealerRater
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★★★★★ Kristina MerrillEvery time I go, they get me out faster than expected and with no issues. The techs are always very kind and efficient. | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ D DockeryI took our Charger in for some warranty work. Korie, the Service Advisor assisted me. Due to the Holidays he asked if I wanted to wait until after New Year. I said yes. He called when the part was in. Brought the car in the next morning and was back out in a little over 2 hours. The service was great and the quality of repair looks g | Read Full Review1/10/2024 12:00:00 AM | Google
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★★★★★ Len SvitenkoGreat experience with their service department. My new “go to” place. | Read Full Review1/10/2024 12:00:00 AM | Google
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★★★★★ Francisco Contrerasexcellent care for Alejandro Soto Perez and maintenance team | Read Full Review1/9/2024 12:00:00 AM | Google
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★★★★★ Alaysia MatthewsMy salesperson was very knowledgeable and helpful with selecting and even making sure i got what i liked and wanted. Very reasonable pricing and overall a great experience purchasing my very first car | Read Full Review1/9/2024 12:00:00 AM | Google
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★★★★★ Latisha JacksonI visited this location today. And previously last year as well and I received excellent customer service both times. I would highly recommend this location. Mr. Diago is a excellent worker. | Read Full Review1/9/2024 12:00:00 AM | Google
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★★★★★ James BrinsonMy service advisor Korey Austrie was excellent, Mr. Austrie has helped me in the past as well and has always been professional and courteous! Received calls and texts informing me when complete and even a video showing me when the tech has started work on my vehicle. Great experience! | Read Full Review1/7/2024 12:00:00 AM | Google
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★★★★★ Gabriela BañuelosVery friendly people the manager at services worked with me to replace my battery. They made the process very easy! Any interaction I had was a good one. | Read Full Review1/7/2024 12:00:00 AM | Google
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★★★★★ T. CunninghamAnthony helped me understand what would be best for the completion of work for my vehicle. It was late but he remained patient! Thank you and i look forward to working with you in the future! Thx you | Read Full Review1/7/2024 12:00:00 AM | Google
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★★★★★ Anthony SierraMassine was great! He's the man and thanks to him I left with the truck I wanted. | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Christina GuyJohn, the Service Associate, was very Professional, Kind, Knowledgeable, Thorough, Good Listener, Great Communicator, Understanding, Warm, Welcoming, Friendly, Quick Resolver, all with a Wonderful Attitude and Smile!! Now that's CUSTOMER SERVICE!!! Thank you very much, Ms. Guy | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Joseph PowellFantastic service coordination on multiple repairs for GCaravan. Thank you!!! | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Jazmina SalazarI had a 8am appointment to get my vehicle serviced and was out by 9:30am, Luis was very polite and helpful. It was definitely a better experience from one of my last visits about a year ago. | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Betsy BarryThis was my first time in to this dealership. The staff was friendly and professional but I think two hours and 15 minutes for an oil change and routine service is far too long when an appointment was made in advance. The sign says “Express Service”. I was very happy with everything but the wait time. | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Ali DulaimiThe sales manager is disrespectful and rude | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ J M NfleetI was very happy with Derrick, my vehicle had a recall and he had my ready in a very short time, thanks Derrick | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ Patricia HavermanLuis was the best service advisor! He kept me informed and explained exactly what was needed. | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ Nasir AlshamiariFiras did perfect job, excellent performance and over the expectation in experience. Thanks for all the team. Good luck Firas. You deserve the best. | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ Richard HouckAnswered my every Question. There was no “today is the last day I can give you this price” or any other cheap sales trick. Just an honest approach to a deal that would satisfy my wishes. First time in 60 years I enjoyed purchasing a vehicle. Ted and Caleb were fantastic. Thank You Autonation. | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ AOBI was looking to purchase a vehicle from this dealership and I was told by the sales representative that I am going to get my money back to hold the vehicle even if I decide not to purchase the vehicle. They have yet to refund me my money and I kept contacting them to see the status of my refund. I am looking for a resolution at this | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ John ArriagaI would give it less stars if it let me! These folks do not listen to you at all, and they lied to me. I had my loan with my bank all done, I told them specifically not to mess with my loan and of course that's exactly what they did they created a new application. Worst dealership I've done business with would recommend go elsewhe | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ Jason HarrisonDid not check the air pressure in my tires and sent me away with a tire light on after a oil change and tire rotation. | Read Full Review1/2/2024 12:00:00 AM | Google
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★★★★★ adrian zambranoexcellent experience and in love with my new baby ?? | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Hiram CajigasExcellent service, great deals, and good treatment towards customers. I worked my case with Joel Murillo and Gerardo and they are both excellent. | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Rafael GraterolGreat experience, great professionals, especially a great Salesman Edgar Hernandez | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Christina GaytanDerick was excellent. He was fast. He followed up with me as he said he would, and was able to get it back to me the same day, even though I dropped off my car in the afternoon. Thank you, Derick. | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Haze Harrison IIII have always had a pleasant experience here. From the advisors to the person who washes my vehicle everytime, I get excellent service. | Read Full Review12/29/2023 12:00:00 AM | Google
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★★★★★ Katy Memorial Services RaifI was impressed. My truck was in there for a recall. I arrived a little early and at my scheduled appointment time my service advisor Derrick came out and met me. I expected that it would take all day and that I would need a ride home & back. I told Derrick that I also had a problem with CarPlay on my stereo. He informed me that | Read Full Review12/29/2023 12:00:00 AM | Google
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★★★★★ Ricardo GonzalezIncredible experience with sales person all the way to finance department This is the place to go Look for Edgar. He will find what you need and will make it possible together with the rest of the staff Extremely recommend to go to this location Don’t go anywhere else Awesome experience | Read Full Review12/29/2023 12:00:00 AM | Google
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★★★★★ Mario CarreraLuis Estrada was the best services adviser I have dealt with. He went the extra mile to make sure I was satisfied | Read Full Review12/29/2023 12:00:00 AM | Google
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★★★★★ Frank AnzalottiOnce again, AutoNation Jeep is amazing. Korey and the whole team will help ya out… | Read Full Review12/28/2023 12:00:00 AM | Google
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★★★★★ Robert CowanKorey continues to be. The best dealership service person I have dealt with. Great person to work with. | Read Full Review12/28/2023 12:00:00 AM | Google
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★★★★★ Matthew BergAmazing customer service and a great waiting area. | Read Full Review12/28/2023 12:00:00 AM | Google
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★★★★★ Lribbeck108The service department did a good job with our Jeep Wrangler. John kept me up to date on everything. | Read Full Review12/26/2023 12:00:00 AM | DealerRater
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★★★★★ Gerald LewisThe advisor was unaware that I came to get an oil change because of the $49 FB offer. When I opened the ad on FB, it took me directly to the page to schedule an appointment. He said I need a coupon BUT did HONOR the discounted price AFTER I showed him the FB ad. That needs to be fixed on AutoNation's website end. The advisor addresse | Read Full Review12/26/2023 12:00:00 AM | Google
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★★★★★ Benjamin BeadlesGreat experience. Sales and finance personnel were great. Highly recommend you buy your next car here! | Read Full Review12/21/2023 12:00:00 AM | Google
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★★★★★ indira perezAlways nice to visit this dealer for services. Everyone is very polite and helpful. Diego is the best. He always go over and beyond. Ask for him if u need to visit this dealer! | Read Full Review12/21/2023 12:00:00 AM | Google
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★★★★★ Roger RodulfoIt was quick and very personalized attention. Well done! | Read Full Review12/20/2023 12:00:00 AM | Google
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★★★★★ Jorge HernandezThe customer service is a good team!! Bit Mr Anthony is the best! | Read Full Review12/20/2023 12:00:00 AM | Google
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★★★★★ Gives Zero FsHad the same part as another competing dealership but were more expensive. No reason and wouldn’t price match. Do your due diligence at this place. | Read Full Review12/20/2023 12:00:00 AM | Google
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★★★★★ Jaz MillzAnthony located at AutoNation in KATY, always does an outstanding job providing great Customer Service and Professionalism. | Read Full Review12/19/2023 12:00:00 AM | Google
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★★★★★ edwin lariosfor 18 wheelers it tight to turn but you makes | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ Fernando RodriguezI brought my Jeep Renegade for service and I had a very good and positive experience with LUIS AT AUTONATION DODGE. I really recommend Luis because he takes care of your vehicle providing a very good service to the customer. Thank you. Fernando | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Pinata JujuI always receive the best welcome from Louie at Autonation Dodge. They are really kind even when customers are not. I would recommend coming here for all your auto needs. | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Greg JanakAfter shopping online for vehicles and visiting a couple of other dealerships, went to Auto Nation looking for a new truck. It was refreshing to have a salesman who was not pushy or in a rush, Santiago wanted to make sure we knew the features on the truck we wanted and that we were happy with the truck. Working out a deal with a tra | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Ammar Al-HadeethiI like those guys. Raymond is very polite and professional. | Read Full Review12/15/2023 12:00:00 AM | Google
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★★★★★ Vilma M ShanderaExcellent service. Went to change my oil and Luis my tech was efficient and exact he told me 1.5 hours and that was on point. They also washed and vacuumed my car. 10 points if I could | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Pete BarberaVery quick service an greeted courtesy by service representative | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Jorge CavazosAlways excellent service to all my vehicles. | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Ololade OjomoThe advisor who took care of me was extremely detailed ,professional and friendly he showed a good understanding of his job and showed just the right amount of empathy in meeting my needs I would recommend him as an excellent ambassador of your brand | Read Full Review12/13/2023 12:00:00 AM | Google
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★★★★★ ghost pepperThank you AutoNation… specifically Jessica! Buying a truck from out of state was way easier than I ever expected! You went above and beyond answering questions and sending pictures… I really appreciate all of the assistance getting everything lined up and making it the easiest vehicle purchase I’ve ever dealt with. | Read Full Review12/13/2023 12:00:00 AM | Google
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★★★★★ Antonio VargasWas very pleased with the timely manner Edgar Hernandez responded with my inquiry of the vehicle . Not to mention how patient he was with my dissatisfaction with the price at first He worked diligently to make sure the price satisfied my needs as well as my wants . Not only was he very responsive in every aspect but he made sure that | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Rudy MuiThis was the first time I had taken my Jeep in for service. Luis Estrada was my assigned service advisor. He was informative, courteous, and easy to understand. I would ask for him again. During the service, I also received a video inspection of Jeep by the service tech along with a copy of the multi-point inspection report from t | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Rafael UgarteThank you RAFAEL for your business! If you receive an email survey from Dealership Experience, we would really appreciate your positive responses. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ davidgeorge2828I went in to check on a recall and left with a new vehicle I don’t recall that ever happening to me. I was looking for a Gladiator to haul behind my R/V I have a property in Michigan where I need a Truck when I’m there. Darian Phillips listen very close to my vehicle needs and magically made it happen. The vehicle buying experience w | Read Full Review12/11/2023 12:00:00 AM | DealerRater
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★★★★★ tsmith_txgmService Department is awesome. Service Advisor Faris went above and beyond with his attitude and overall service. | Read Full Review12/11/2023 12:00:00 AM | DealerRater
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★★★★★ AJlippAbysmal communication from the service department. We have had to come in for warranty work and have since changed to a different dealership for all current and future recalls. Very disappointing and completely wasted money on my service contract as it is nearly worthless. | Read Full Review12/11/2023 12:00:00 AM | DealerRater
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★★★★★ Jesus RendonKorey has been a very helpful service rep, he has been extremely communicative responsive and helpful, went the extra mile every time we had a problem and solved it right away. In a 2 week period of my suv being on the service dept waiting on warranty he texted me every single business day with that day update. Flawless. | Read Full Review12/10/2023 12:00:00 AM | Google
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★★★★★ jasonstate2006This has been the worst experience I have ever had regarding my car repair. My horn would not stop honking, so I bring it here to get the issue diagnosed, since it’s still under warranty. Raymond Coleman was assigned to my case as my service advisor. It has been 2 weeks of me continuing to follow up with him. They do not communicate | Read Full Review12/10/2023 12:00:00 AM | DealerRater
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★★★★★ Gary MockGilbert was great!...very helpful, fun and interesting....get with gilbert | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Jill JanelleKennith is the best service advisor! He will make sure you are taken care of. | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Cindy AlvaradoRaymond in the service department is extremely helpful and very friendly. I have been having issues with my jeep grand cherokee L and he has helped every step of the way. I am still waiting for the part that the jeep needs, but hope that as soon as it comes in, it will fix my issue. | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ mnaves_08I had an appointment scheduled at 9am for an oil change and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t even fill up the windshield wiper solution. | Read Full Review12/7/2023 12:00:00 AM | DealerRater
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★★★★★ lisamariemiguelI brought my jeep wrangler pickup for oil change, recall and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the same day, they said the shaking was because it needed an alignment. (Paid for that) The next day my son starts driving it back to | Read Full Review12/7/2023 12:00:00 AM | DealerRater
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★★★★★ Vaughn DavidsonService department was prompt and attentive. Sallie made sure all work was performed properly and to my satisfaction. | Read Full Review12/6/2023 12:00:00 AM | Google
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★★★★★ Donald MorganFrom opening early morning to service handling car services great experience | Read Full Review12/5/2023 12:00:00 AM | Google
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★★★★★ YUMMY LEYVAReally good service and good communication | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ veronica spencerCustomer service for my oil change service was great. My advisor took his time to explain maintenance requirements at mileage. They also washed my car. Just great! | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ Douglas sloanTop notch Customer Service! Firas was Awesome! Also received a free carwash and vacuum. | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ anthony smithFiras had great customer service and would definitely recommend AutoNation because of him! | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ P.S.My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate with me than the electronic service used by the dealership. | Read Full Review12/4/2023 12:00:00 AM | DealerRater
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★★★★★ JEEPMANMy service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. | Read Full Review12/4/2023 12:00:00 AM | DealerRater
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★★★★★ Jose RendonThe experience with Darian Phillips was excellent. He had everything ready for me prior my arrival, he answered all my questions , and was very kindly with me and my wife. When we found that the offer on the web site was a dealership mistake, he handled very professionally. My experience would have been extremely pleasant if the of | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ fernanda velasqquezMy mom went there and they told her they can’t service her vehicle when she bought it at AutoNation so rude | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ Kitty HoskinsI have enjoyed AutoNation since I bought my Jeep in 2020. The people that we have worked with for any care we have needed have been extremely professional and helped in any way that was possible. I recommend to anyone, who purchases a vehicle there, get the Platinum level coverage. It has been great. | Read Full Review12/3/2023 12:00:00 AM | Google
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★★★★★ Kalyan SaikiaI am highly satisfied with their Services. Would recommend this place. | Read Full Review12/3/2023 12:00:00 AM | Google
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★★★★★ Manuel GarciaThey honored my appointment and provided good customer service. | Read Full Review12/2/2023 12:00:00 AM | Google
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★★★★★ Jon FinkHad a great experience for quite a bit of work that was done. Even with parts availability issues John Johnson (Service Advisor) kept me up to date regularly and ensured my needs were taken care of the!! Thanks again! | Read Full Review12/2/2023 12:00:00 AM | Google
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★★★★★ Andi CountsHad my car 8 days to diagnose a dead auxiliary battery. Also recommend replacing the main battery which AAA and another outside mechanic said were fine. By doing that since I didn’t go with their full recommendation I had to pay the additional $250 diagnostic fee. They wanted to charge me close to $500 to replace the main battery | Read Full Review12/2/2023 12:00:00 AM | Google
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★★★★★ Nell GuidryMy Salesperson was Extremely Helpful and Professional. Most Professional Person at Location! | Read Full Review12/1/2023 12:00:00 AM | Google
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★★★★★ Summer ElbadrawiLou was amazing he helped a lot making everything move fast because i was on a very tight schedule and he made a lot of accommodations | Read Full Review12/1/2023 12:00:00 AM | Google
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★★★★★ DDIIQuick, fast, and excellent customer service experience. Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violating the extended warranty. | Read Full Review12/1/2023 12:00:00 AM | DealerRater
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★★★★★ rjbonazza630Salesman Cameron was a pleasure to work with. Very knowledgeable and informed. Great people to work with | Read Full Review11/30/2023 12:00:00 AM | DealerRater
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★★★★★ Fritzi StrowmattNew communication system created trust and constant connection as to what was going on with my vehicle. In the past visits, the service communication was terrible. My Jeep went in and did not come out for 3 weeks. This time, I dropped it off Tuesday afternoon and picked it up Thursday morning! Luis is the advisor you want to work | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Beso MortFiras took care of me. Service was great, took care of everything that could be taken care of. I like the consistency of the service here. | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Salik TauqirUpdate: After this review, Lorenzo reached out to me and fixed the issue right away. My overall buying and service experience at this dealership has been awesome! ————————————— Traded in my hellcat 4 months ago which they have sold already. But the car loan is still not paid off!!! | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Wendy CaballeroThe worst service! They took a week to check my car just to let me know that the battery was bad and they couldn’t checked my car until they change the battery, they charge me more than 600 dlls for the battery and the service. When I paid them they didn’t fix the problem they said that for another revision I have to paid 800 dlls | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Don DesgrangeGreat place and awesome staff. | Read Full Review11/29/2023 12:00:00 AM | Google
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★★★★★ Randy HaynesGreat Service with my older dodge challenge maintenance is key. Korey explained all finding from report keeping my vehicle at top performance. | Read Full Review11/28/2023 12:00:00 AM | Google
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★★★★★ David BlascoMy salesman Joe Espinoza was great!! He's super chill about what he does and say. I'm glad to have him when I got my car. Other than Joe, the experience here was good. It didn't take too long for the whole process of buying a car. | Read Full Review11/28/2023 12:00:00 AM | Google
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★★★★★ rosylopez2482Exelente cervicio estamos súper contentos con nuestro carro nuevo la chica nos atendió muy bien muchas gracias | Read Full Review11/28/2023 12:00:00 AM | DealerRater
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★★★★★ Michael HudsonMy service rep Ray was outstanding! Listened to all my concerns and addressed every one of them. He gave me a realistic time for completion and based on previous services at other dealerships, seemed more than reasonable. He and the team over achieved by an hour which is amazing. They did a full inspection, tire rotation, oil change | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Reginal BreedTook RAM in for service. Everything was communicated up front and expections were set. Luis called me multiple times over the course of week keeping me informed about progress. When I arrived to pick up vehicle all my concerns had been addressed. In addition they'd washed the truck! Will definitely be back. | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Carlos OrtizGood general services, two times they miss to install some bolts or tighten well, will recommend to double check on that | Read Full Review11/27/2023 12:00:00 AM | DealerRater
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★★★★★ Gela MontielSiempre excelente servicio. Y les mejores precios | Read Full Review11/26/2023 12:00:00 AM | Google
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★★★★★ Alessio NovoriGreat Place to buy a car, Sellers are professional and they give warm attention to customers. | Read Full Review11/25/2023 12:00:00 AM | Google
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★★★★★ Manoj KumarFast Service. Louie my advisor was great. | Read Full Review11/25/2023 12:00:00 AM | Google
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★★★★★ Vickey JohnsonDerrick was very professional and If I could give him more than 5 stars I absolutely would. | Read Full Review11/25/2023 12:00:00 AM | Google
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★★★★★ Arturo SaldanaExcellent prices and customer service!!! | Read Full Review11/25/2023 12:00:00 AM | Google
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★★★★★ VonThe service department has always been very friendly and helpful. They are very good to answer my questions | Read Full Review11/23/2023 12:00:00 AM | DealerRater
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★★★★★ Chad SmithProof that not all AutoNation Dealerships are the same, I had a great experience today! They got me the car I wanted, at the price I asked for, and they got the paperwork all wrapped up in a very timely manner. Jessica and Dan were both great to work with!! | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ Adam RobisonDiego at AutoNation Service department did an excellent job! The oil change and service questions were quickly answered and the oil change was as fast as any quick change place. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ Julie WrightI had the best salesperson. Cameron did everything we needed. The whole experience was quite smooth. I felt like I was part of the family. Thank you again! | Read Full Review11/21/2023 12:00:00 AM | Google
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★★★★★ Shelia MorrisGreat service and the service advisor was excellent | Read Full Review11/21/2023 12:00:00 AM | Google
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★★★★★ JpsmithDerrick and the team were fantastic. Definitely would recommend the team at AutoNation for great service and communication. | Read Full Review11/21/2023 12:00:00 AM | DealerRater
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★★★★★ Brandon HellerTook my truck in for routine service, Derrick in the service department took care of me. He thoroughly answered all my questions and got my truck in and out pretty quick. Will be continuing to come back for all future service! | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ Tim CrazeI don’t think anyone enjoys the experience of having to drop their vehicle off for repair work, but Derrick made this recall service exceptionally awesome. From the moment I dropped my truck off, to the moment I picked it up (1 1/2 hours), I was treated respectfully with the utmost customer service. | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ Casey ButlerWe got a Dodge Durango from them and the car was the only thing we liked. The sales person was so pushy about doing in house financing she out right lied to us on numerous occasions. They do not work with RBFCU Wwhich is about the best lone provider. Going thrue them versus the dealership saved us over $50 a month. We had everything | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ Anthony PaquetteKorey went Above and Beyond to make sure that we were taken care of with a Rental while our Truck was in the Shop. Korey, was in constant contact with us when we couldn't get RAM Customer Care to Respond to us. Our Truck was in the Shop and the Part we needed was in a National Parts Shortage, and although he was able to Find one at | Read Full Review11/18/2023 12:00:00 AM | Google
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★★★★★ msv bushMy service advisor Derrick was super professional, knowledgeable and helpful! He got me in and out quick in time for my sister’s bday dinner. Thank you! | Read Full Review11/18/2023 12:00:00 AM | Google
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★★★★★ Renato Sandoval MartínExcellent service, Alejandro Soto's attention was very good, and the delivery time of my car was very fast. | Read Full Review11/18/2023 12:00:00 AM | Google
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★★★★★ Rickey DelahoussayeThe process was quick and easy. | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Karen BlackburnIt was very easy to schedule service and it was done so quickly. Very professional and courteous staff. | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Pedro Miguel Torrealba OrtigozaSales Team and Financial Team was the most professional and experience team , they really advisory me about the best options also the keep brand is the best I took mi car #4 I am happy and mi family too, thank you guys ?? | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Brittany ElliottI cannot express the amount of gratitude I have for Johnathan. I walked in the dealership that day to honestly just sit in the car I liked and walked out owning the car of my dreams. He was so kind, informative, thorough and patient. He listened to me and over exceeded my expectations. The energy of everyone here is so warm, everyone | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Daniel BlackmoreIt’s a friendly environment. | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Fabiana Nappocustomer service from Alex was amazing he was so kind. He also did everything that I told him to do on my jeep thank you so much. I highly recommend Alex when you get your service done! | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Rose ForeyLewis in service was excellent. He is very thorough and I really like him. He called me to.address some things might be untreated in. Replace a c filter. Windshield wiper, etc. The best service dealership! I worked with Lewis last time he is so kind, professional, and knowledgeable. I purchased my car at a different dealership but | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ David HuynhThis round of oil change was great. Fast and service was great. My advisor Raymond Cole was absolutely great. | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ NICOLAS SANTAMARIAMr. Luis in the service department helped us wonderfully, with parts under warranty, service and a rental car. We are very satisfied with his help. thank you | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ donovan christieI’m leaving a review and a statement I have a 2019 ram 1500. I took it to Autonation on Mason Road. Used to get my vehicle serviced there. I kept telling them about the leak I kept going back over and over to the Dealership. they kept telling me it was my back window. I replaced the whole back window still wasn’t it my third brake li | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ iAm MagKorey provided excellent service and informed me every step of the way | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ Mumu Yangsuper easy to work with. Korey is the man. Got my truck ready and cleaned on time. Edgar for sales is super good also. Great after sale follow up with service appointment | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ Glenn BeckendorffService writers were very polite and courteous. Was in and out timely. Didn’t try to up sell a bunch of things. | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ Dave SHad a great experience with my salesman Adam Memeti, was able to find the exact new Ram 4x4 pickup that I was looking for at a reasonable price. Enjoyed working with him and would recommend him and the dealership. Dave Smith | Read Full Review11/14/2023 12:00:00 AM | DealerRater
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★★★★★ william richardsonI had a issue with the heater only partially working. It was misdiagnosed as a bad blower motor. I paid $1,100 in good faith. Unfortunately I didn’t immediately check the work since it was 85 degrees outside. 3 days later I found it had exactly the same.problem. I returned the vehicle and was told that now it was the heater core. $18 | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ Adela ThompsonThe service department has had great improvement in the past 3 months. We’re so pleased that we just purchased our 8 vehicle from this dealership. The sales crew has always been excellent but service is the heart of a dealership and when both are synced it makes this a great dealership. | Read Full Review11/13/2023 12:00:00 AM | Google
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★★★★★ Amado SalinasReally good people that helped me out from sales team to financial service team. All around great dealership, will be back soon. | Read Full Review11/13/2023 12:00:00 AM | Google
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★★★★★ esvin tista (MWG INNOVATIONS)Fast and easy | Read Full Review11/13/2023 12:00:00 AM | Google
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★★★★★ Lori SmithSales & Service Department have been phenomenal. Highly recommend. | Read Full Review11/13/2023 12:00:00 AM | Google
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★★★★★ Bradford JosephFrom my service attendant Korey, management and the repair team I am once again very pleased with the outcome of my repair service. | Read Full Review11/12/2023 12:00:00 AM | Google
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★★★★★ Cassandra WilsonI recently bought my new Jeep Grand Cherokee from AutoNation Katy. It had been 8yrs since I had bought a new car and was not looking forward to the experience. But Juan who sold me the car was great. He called to schedule my test drive, didn't hound me or blow up my phone when I was in meetings. He was thorough and great to work with | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Herlinda HernandezTalk about great dealership! So glad this is where I purchased my truck! Absolutely LOVE Derrick the service advisor, he makes sure to always listen to my concerns and goes above and beyond!!! I refuse to work with any other advisor bc of how efficient & AMAZING Derrick is!! ?? | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ Lanre DiyaGreat service and attention to detail of your appointment with Autonation katy is always fast when you get there. | Read Full Review11/11/2023 12:00:00 AM | Google
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★★★★★ cooperhtownKaty jeep ram is the best..great service...and korey was very professional...and kept me in the loop... | Read Full Review11/11/2023 12:00:00 AM | DealerRater
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★★★★★ Michael ThorntonFast and friendly service easy to understand | Read Full Review11/10/2023 12:00:00 AM | Google
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★★★★★ Gabriela HernandezJessica was super friendly and listened to the things we care about the car and budget. The process was fast unlike other places where you spent almost all day … I got what I was looking for on a reasonable price… | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Steve ZehnderProfessional, listened well to our needs, efficient and delivered what they promised. | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Guillermo luque olivaSuper especial el personal y el jefe me atendieron super bien tienen que poner una cafetria para ser mas a menos el tiempo de espera | Read Full Review11/9/2023 12:00:00 AM | DealerRater
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★★★★★ David montalvanvery good service even without an appointment, and they did it quickly ,fair price,100% recommended | Read Full Review11/9/2023 12:00:00 AM | DealerRater
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★★★★★ rbExcellent customer service and professionalism by Drew Brower. I would highly recommend Drew and this dealership. | Read Full Review11/8/2023 12:00:00 AM | DealerRater
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★★★★★ chris mcfarlaneAutoNation service center is top-notch. Always goes out of their way to make sure everything is taken care of. Special shout out to Raymond my Service Tech for looking out for me | Read Full Review11/8/2023 12:00:00 AM | Google
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★★★★★ Andrielle GreenAlexis did a great job finding me a vehicle. I came in for one thing that I was told had been sold but Alexis made sure to find me something even better. Thank you. | Read Full Review11/8/2023 12:00:00 AM | Google
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★★★★★ Kwabena Adjei-BaduMy visit to the service department was nothing short of professionalism | Read Full Review11/8/2023 12:00:00 AM | Google
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★★★★★ Iris MoralesAlways happy with the service we get ... | Read Full Review11/8/2023 12:00:00 AM | Google
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★★★★★ James NestorMy service rep. Raymond kept me well informed of the progress of my vehicle, and I got out in a timely manner. | Read Full Review11/8/2023 12:00:00 AM | Google
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★★★★★ Delia.thomas100Tax title license guy and Dennis Jonathan very positive and patient. Eric and DEIGO are crooks! | Read Full Review11/8/2023 12:00:00 AM | DealerRater
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★★★★★ mike.tristanGreat communication and very approachable, they made it easy to do business. Everything was thoroughly explained and my vehicle was repaired in a reasonable amount of time. | Read Full Review11/7/2023 12:00:00 AM | DealerRater
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★★★★★ Joel OrtizWorking with Luis made everything easier and understandable | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Charles WeidigDiego Morales was my Advisor for a normal maintenance visit and was outstanding. I will not hesitate to use AutoNation for my next service need and use Diego as my Advisor. A 5 star organization start to finish: from being greeted on a very busy day all the way to completion of service. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Harris WoodEdit: I honestly don’t know why they bother sending out all these recall notices on my dodge ram pick up truck because it takes repeat phone calls just to schedule an appointment to get the recall done . It got to the point where I just started throwing those notices in the trashcan because it’s impossible to get this dealership to s | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Randi HensonI can’t say a single good thing about this dealership. Took my Jeep to the service department for some work. They have now had my vehicle for a MONTH! With little to no communication. When there has been communications it has been excuse after excuse as to why it has not been completed. When I dropped the Jeep off I had an appointmen | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ RosssamartinI would never recommend anyone ever bring their vehicle here to the service center for repairs. Their team are scam artists and incompetent. They tell you to bring your car in early Monday, but then they sit on your car and don’t touch it till the end of the week. They are poor communicators, and don’t tell you anything unless you ho | Read Full Review11/6/2023 12:00:00 AM | DealerRater
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★★★★★ michelle_mcknzHaving Derrick as a service advisor makes things easy. He keeps us informed of the vehicle’s progress and manages expectations well. We never have an issue that can’t be solved when working with Derrick. | Read Full Review11/5/2023 12:00:00 AM | DealerRater
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★★★★★ Melissa BlackTook my Jeep there for service and a cleaning - excellent experience! Raymond was great and very friendly. | Read Full Review11/5/2023 12:00:00 AM | Google
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★★★★★ Robert LewisGreat experience with super friendly staff. Got my vehicle taken care of and Alex was amazing to work with. | Read Full Review11/5/2023 12:00:00 AM | Google
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★★★★★ Isha Ryan-GuerreroIncredible service on my truck and customer service. truly best experience i’ve had at any dealership! | Read Full Review11/5/2023 12:00:00 AM | Google
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★★★★★ BettyDissatisfied, frustrated and disappointed. Purchased a vehicle immediately notice a sound took it in on a Monday didn’t hear back from them. I called them on Friday was placed on hold for a long time to get a voice mail. Left one and have not gotten a call back. I had to rent a car because I haven’t been notified what’s wrong with m | Read Full Review11/5/2023 12:00:00 AM | Google
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★★★★★ Iselda MetajIf you go here I'd recommend working with anyone BUT Gerardo Morillo Hernandez. | Read Full Review11/5/2023 12:00:00 AM | Google
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★★★★★ AZCommuncations and care for costumer can be improved. Return shuttle was late, no communication was made. Made multiple calls to the dealership to get a hold of Diego (advisor) and find out what happened. Got bounced around multiple times, stay on hold, got cut off. The automatic start/stop system doesn't work. Dieogo mentioned he wou | Read Full Review11/5/2023 12:00:00 AM | DealerRater
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★★★★★ Elizabeth WhiteMy appointment was with Ray. He understood my complaint. My Jeep was at the service 2 nights with 40 degrees outside. Ray made sure the air pressure in my tires was to recommended standards. My car was also washed, nice perk. | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Jeff MerksamerGood communication while waiting | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Jeff PiwonkaAdam at AutoNation CDJR in Katy was very helpful working with me to purchase my 2023 Ram 2500 Laramie. They worked with me to meet what I wanted to pay. Thanks team! | Read Full Review11/2/2023 12:00:00 AM | Google
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★★★★★ Patricia “Ivy” DeyerleGreat customer service!!! Nice improvements. | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ jaimea09Great customer service on my oil change. Louis was very helpful and friendly. Highly recommend! | Read Full Review11/1/2023 12:00:00 AM | DealerRater
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★★★★★ Mr DunnLet me set the table 8 months ago when I traded in my Dodge Charger for the 2020 Jeep Cherokee. The AutoNation technician stated I needed to replaced rotors and pads on my trade in. See what he didn't know is I have receipts to backup my claims. I provided the Salesman at the time my receipt showing proof I replaced everything 30 day | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Ana CastilloGreat customer service Alejandro was so nice and helped me out with my battery issues in less than 60 minutes! Technician sent me video updates which was very impressive to me! I definitely come back soon to get my Jeep Cherokee serviced there! | Read Full Review10/31/2023 12:00:00 AM | Google
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★★★★★ Isaac SegoviaCalled the Parts Dept. and spoke with Richard. He was knowledgeable but most of all patient with me as I gave him the vehicle info. 5 Stars all the way!!!! | Read Full Review10/31/2023 12:00:00 AM | Google
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★★★★★ Craig BishopQuickly in , offer a ride home , pickup before 330 . | Read Full Review10/31/2023 12:00:00 AM | Google
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★★★★★ CodyAwesome experience, amazing staff, very helpful, had the truck that I wanted detailed and drove off the lot with it that night. | Read Full Review10/31/2023 12:00:00 AM | Google
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★★★★★ elena garofanoAwful experience with Auto Natuon, terrible customer service here in Katy, Texas. I will never buy again a car a and I will never recommend it. | Read Full Review10/31/2023 12:00:00 AM | Google
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★★★★★ DoguimdDonThis is the fourth vehicle our family has bought here. Each time it was a an easy and pleasant experience. I will refer family and friends!!! | Read Full Review10/30/2023 12:00:00 AM | DealerRater
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★★★★★ SPBased on this visit I will not be using you dealership again. Poor customer contact from severice advisor, in fact, there was none until I came in to check on my vehicle after not being able to contact anyone by phone to see how the service was progressing. While I am aware I am not your only customer which the advisor didn’t hesitat | Read Full Review10/30/2023 12:00:00 AM | DealerRater
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★★★★★ Shea HallThis is by far the worst used car lot id ever been to. they sold me a truck that was unsafe to drive which also means they are illegally doing state inspections. They said they would repair it 45 days later still no vehicle and had to make a payment on something i havent even driven. After all that they said it had aftermarket parts | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Juan PerezThis been the worst dealership experience I ever had… it was December of last year where my suspension of my jeep cherokee deactivated to the point I was basically driving a low rider…so I took it too Firestone where I spent 800$ just for diagnostic bc the part needed would arrived in early April (this was in December remember).. I f | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Michael FischerDO NOT BRONG YOUR VEHICLE TO BE REPAIRED HERE. Terrible customer service, they will hold your vehicle for a diagnosis and repairs long after your rental vehicle coverage has expired, leaving you to come out of pocket for your own rental. They WILL NOT give a loaner and or help in any way. Bad business. | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Leslie FullerThis dealership sold me a lemon and it is so hard getting in contact with someone. I tried to get it resolved in house, but now I have to get legal involved. | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Haitham El MasriUnit was done and fixed from the first time , service manager was nice and helpful | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Brian McDonaldHighly recommend the service center. Got my vehicle done timely and even washed it for me! | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Fahad SiddiquiFiras was really pleasant to work with and offered top notch service. I received a text 30-45 mins later that the oil was changed and the car was washed. Great experience! | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ ClayRaymond was awesome to deal with and very responsive. The text updates were a big bonus. | Read Full Review10/28/2023 12:00:00 AM | DealerRater
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★★★★★ chadnight1974Fast, thoughtful, customer-oriented, The service was professional and courteous, which made the wait enjoyable | Read Full Review10/27/2023 12:00:00 AM | DealerRater
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★★★★★ Joshua CrabbDiego and Gerardo were a huge help. They were fair on my trade-in value and got me the deal I was looking for. Thanks to both of them! | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ Benjamin HorowitzKorey was just plain fantastic!! Very easy to work with. He took good care of me! | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ JOHNY LASTRAMagnific, I received the help from Mr. Alsamaree Firas, that in all the time was a nice person and keep me inform about my truck inspection and repair. Very happy with the service...Thanks | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ darrell glostonGreat job done on my 2015 dodge charger, back running normal. | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ teri aaronsonAutoNation Jeep ALWAYS take good care of me and my vehicle. They never upsell me on repairs or services, they never fix what “ain’t “ broke, pricing is very reasonable. Repairs stay repaired and they haven’t been wrong yet. Great mechanics and service people and I can’t think of anything I would change. I really mean that! I don’t us | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ Ted RaelAutoNation was very efficient and took great care in their work and even better customer service. | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ L MThe guy tried to rip me off when I went in for service. | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ David HillI have had to be on top of the service agent, even when he gives a time frame or if he is going to do something I have to remind him. He has not informed me once of what is going on at any point of the process. | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ Ross MartinDo not, under any circumstance, bring your vehicle here for repairs at their service center. 2 months ago I brought my 2015 grand Cherokee in for hard shifting. They didn’t even look at the car for a week. Then when they finally got around to diagnosing it(which took 5 days from when they started) they said transmission is no good an | Read Full Review10/27/2023 12:00:00 AM | Google
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★★★★★ Oscar SantosGreat customer service experience by Luis in Service Dept. Communication and professionalism were top notch! | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ Rich GannRay was great to work with. Stayed on the issue until it was resolved. | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ Stuart DavisThis was my first time using the service center at AutoNation Katy. I made an appointment in advance and when I arrived I was greeted promptly. My service agent, John, showed me where the waiting room was and kept me informed of when my car was taken back for service. The waiting area is comfortable and restrooms are clean. Overa | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ jover1981Joel was great. Excellent service very knowledgeable. Entire staff was super friendly. No pressure. Excellent experience. Highly recommend this dealership. | Read Full Review10/26/2023 12:00:00 AM | DealerRater
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★★★★★ Louisram218Good. Efficient, was told a time frame and right on time. Clean and descriptive service. | Read Full Review10/26/2023 12:00:00 AM | DealerRater
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★★★★★ DanaI came in for an oil change and tire change. For a dealership that’s consistently busy busy, it was done in a timely matter. He also followed up with an email for a part that I would like to eventually replace well before the end of the day. | Read Full Review10/26/2023 12:00:00 AM | DealerRater
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★★★★★ dionlopez38Not professional... Took my jeep for a check engine light took them 3 weeks to diagnostic.. when they returned to me. Battery was death. Have to buy a new battery.. an ahour later check engine light came back again everitme I take it have to pay 100 for deductible | Read Full Review10/26/2023 12:00:00 AM | DealerRater
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★★★★★ Daniel SalceI’m typically not keen on dealerships or their mechanics. I’ve just always been under the impression they are more expensive or second rate. My time at AutoNation JEEP was a great experience as I had to use them for my warranty. First of all, I encountered John the service rep. From the start, John was attentive to all my concerns ab | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Vanity ArocenaService department was excellent and kept me up to date on the status of my vehicle! | Read Full Review10/23/2023 12:00:00 AM | DealerRater
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★★★★★ martin.4570Deal went exceptionally well! Traded in my 2022 Ram 3500 as I needed to down size vehicles. Went to a Ram 1500 Limited wow cool truck they made it so seamless and easy to get it done. I did not feel any pressure and we just worked out the deal and got the truck the next day detailed and ready to go. Limited Ram is an amazing vehicle | Read Full Review10/22/2023 12:00:00 AM | DealerRater
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★★★★★ Natalie BarriosGreat customer service and quick wait with appointment | Read Full Review10/22/2023 12:00:00 AM | Google
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★★★★★ Mark EllinghamSimply awsome service all around! | Read Full Review10/22/2023 12:00:00 AM | Google
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★★★★★ Martin QuinonezGreat service!!! Friendly staff!! | Read Full Review10/20/2023 12:00:00 AM | Google
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★★★★★ Phillips VerdinVery professional and very helpful | Read Full Review10/20/2023 12:00:00 AM | Google
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★★★★★ Hector AguilarExcellent service department. The staff is very friendly and helpful and in my 2 experiences with them they have displayed interest to solve my car issues, giving me alternative solutions and information. Special thanks to service specialist John. | Read Full Review10/20/2023 12:00:00 AM | Google
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★★★★★ SantosThis was my first time visiting this dealership and get something done on my vehicle overall it was really good | Read Full Review10/20/2023 12:00:00 AM | DealerRater
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★★★★★ yuneisyPor este medio les comunico que el AutoNation RAM Katy tiene un servicio muy bueno gracias Anthony | Read Full Review10/20/2023 12:00:00 AM | DealerRater
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★★★★★ pappyfowork done as always. Keep up the great work and don't change a thing. | Read Full Review10/19/2023 12:00:00 AM | DealerRater
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★★★★★ Sheldon CollinsI had the pleasure to work with Brandon Morris in sales and Phyllis Zeno in finance. Brandon was very professional and he was very persistent and did everything he could to make sure I was satisfied. I was able to leave with absolutely no hassle. Phyllis was very professional and had excellent customer service. She did everything to | Read Full Review10/19/2023 12:00:00 AM | Google
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★★★★★ Marialejandra ZabalaGot my new car just recently and I’m so happy, they helped me out with everything, they recommended the best for what I needed and I’m so thankful | Read Full Review10/19/2023 12:00:00 AM | Google
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★★★★★ Julio HernandezThe service group was very cordial starting with the manager, John, and the lady who arranged the loaner and paperwork. | Read Full Review10/19/2023 12:00:00 AM | Google
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★★★★★ rimenThey sold me a “new” car with non-disclosed $1300 of hail damage repairs and with a stolen vin status. Didn’t have a similar car and didn’t want to make it right unless I went to court. After several trips to the police Auto Theft division, the dealership and a few out of pocket Uber rides I got my Money back. Will never set my foot | Read Full Review10/19/2023 12:00:00 AM | Google
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★★★★★ Phil SchultzProfessional services at a fair price, Korey was great ! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Omar SotoIt was a really great experience Cameron our sell guy he was really helpful. Really great experience. | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Rachel PrimmI spent close to 10,000 on my truck at this one dealership this year. The last time, my husband brought the truck back… it had a lil tap and they told my husband to drive it and it would smooth out as he had just spent 4,000 on a new filter system. I told him something didn’t sound right. We ended up only back at the dealership for t | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Eric DuarteThis is my third vehicle I buy from Autonation. First I bought at spring location and the next two have been at this location. Vehicle pricing is fair and sales associates have always been great and straight forward. I don't know what is going on with your finance department but they are always the one that drop the ball. Back in De | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Gabby ZamoraGilbert was very helpful! Made the process run smooth from start to finish. | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Marquis BarnesJohn always gives us the best service and ensures that our trucks are well taken care of. He replies to our messages promptly. We appreciate him tremendously. | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Pmonaghan78Once they get the parts in, the dealership got the repairs done before end of the week. | Read Full Review10/16/2023 12:00:00 AM | DealerRater
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★★★★★ Clay ThompsonRam 2500 recall, multi point inspection and routine maintenance work was well done and customer service from Ray was top notch. | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ melissamdawsonNot sure about sales department, but the service department is slow and not very attentive. Even with an appointment I wait in line at least 20 minutes. I will be getting my service done at another dealership | Read Full Review10/16/2023 12:00:00 AM | DealerRater
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★★★★★ Joseph EffingerCharged me $650 dollars with my extended warranty and did not fix the problem. They selectively and crookedly changed parts not covered and did not resolve the problem. | Read Full Review10/15/2023 12:00:00 AM | Google
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★★★★★ Ashley Atkins-SlaterAnother satisfied visit at this dealer. I needed new tires in Jeep Grand Cherokee and my service advisor John, was awesome. John was able to look into any specials on pricing and got my inventory in same day. I was so pleased John and team were able to get me taken care of same day. This dealer has made being a JEEP owner a breeze. | Read Full Review10/14/2023 12:00:00 AM | Google
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★★★★★ getty???I have two reviews I want to make, At first I did make a small mistake of buying a messed up car, but Autonation did everything to fix it! I would like to give a thank you to Alexis, who helped me fix this problem quickly and was super nice, he was very understanding and we had 0 issues, one of the best people here! super awesome gu | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Todd PhillipsThey alway take great care of me at the AutoNation service department. Ask for John Johnson. | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Bradly RobbersonParts guy was the best help | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Richard SepcicThe service provided by the AutoNation team was exceptional. My Service Advisor, Firas Alsamaree, was extremely helpful and a great pleasure to work with on my requested service. Highly recommended!! | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Kaye RhodesTook care of my vehicle in a professional manner and service work done quicker then expected | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ G. Paris JohnsonDREW AND DAIN WERE AWESOME!! They weren't pushy, they were patient, they were helpful, and I felt like they actually cared! This was by far the best car buying experience I've ever had! They didn't take advantage of my situation and they literally reassured me every step Of the way. I've never purchased a car by myself before, and as | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ TARIK GÖKLÜ GÖRKEM SIGORTA ARA.HIZ.I renewed my vehicle by trading in it with excellent service quality and fast solution. Endless thanks to the friendly and successful sales consultant Gerardo Morillo Hernandez. | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Lawrance SmithProfessional and friendly. My car ran better lit better than it had in quite some time. | Read Full Review10/12/2023 12:00:00 AM | Google
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★★★★★ Nancy YatesThe employees in the service center work hard for the customers. They are very attentive, eager to help, and are very polite. | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ Jim PrinceI travel extensively for work and have to have my truck serviced at different dealerships in different cities across the country. Came in for an oil change and I was completely satisfied with the service I received. From the beginning my service writer was friendly and very helpful. Explained your process and timing and kept me updat | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ suegSales Lady Kathy was nice, but Sales Manager was too pushy. He tried to stop me from leaving when it was getting dark, and wanted to know why I needed to leave. This was not a good experience for me, as they were too pushy. Tried to sell me something that I did not want. Luckily, it was not available, which pushed them to get the car | Read Full Review10/11/2023 12:00:00 AM | DealerRater
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★★★★★ SMADE CLOTHINGWent to get my 2500 Ram serviced and my serviced rep, did an awesome job on letting me know everything was going during my wait. And also did a few recalls repairs as well. This service team is highly skilled. | Read Full Review10/10/2023 12:00:00 AM | Google
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★★★★★ mj.wareFirst class service. John did an outstanding job assisting me. Very professional. A1 service. Thanks | Read Full Review10/9/2023 12:00:00 AM | DealerRater
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★★★★★ HacelicaIt was easy to schedule my appointment and advisor kept me posted the whole time. | Read Full Review10/9/2023 12:00:00 AM | DealerRater
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★★★★★ Jeremy HintzCory made the recall and service needed on my vehicle fast and easy | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Ammar GhaziEverything was good.. Raymond did a great job taking care of my car. | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Eric VillaRequested service and set up an appointment when I showed up for my appointment there was none. Also been having a hard time trying to communicate with the service guy I got . Still no answer and left 3 voicemail already and called 5 times this week and last week combined | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ JuanitaGreat service, we asked for what we wanted and that’s exactly what we got. | Read Full Review10/7/2023 12:00:00 AM | DealerRater
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★★★★★ Leeja AhnDedicated customer caring service. Real people Real service. Strongly recommend to go. | Read Full Review10/6/2023 12:00:00 AM | Google
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★★★★★ Marcus J. WareTeam, Was very helpful and prompt with their help. I appreciate the professionalism. Great experience. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ rae millerEvery time I go has been a positive experience! This past time they took the time to help me find a part number and they were able to get me in right away for a oil change, Jennifer was very personable and took the time to thoroughly answer all of my MANY questions. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Robert LopezFrom start to finish the process of scheduling and repairs made to my truck were timely and professionally executed. Jose M in collision was supportive and vital through the entire process. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Scott KiVery kind customer caring minded dealer. Professional service. Well organized place. I have been used only Lexus since last 20 years but this dealer made me see the another level of customer caring service. Especially I appreciate Mr. Juan’s thoughtful customer service. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Dolores.saldivarMy service rep stayed in constant contact with me sent me pictures of my vehicle when they were working on it and they offered to wash and vacuum my car. Outstanding service. | Read Full Review10/5/2023 12:00:00 AM | DealerRater
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★★★★★ telle1130I was pleasantly surprised at how smoothly everything went. I had an appointment for several items and expected to be without a vehicle for a few days. Instead, the team got everything done same day. Great job! | Read Full Review10/5/2023 12:00:00 AM | DealerRater
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★★★★★ Oscar SaenzI got a great deal on my truck but trying to get out of the financing office was hard they try to sell you a bunch of things and you keep saying no and they are VERY persistent. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Jordan AbernathyUpdating review: Paid $60,000 for a car and extra for a service package 5 months ago. My car is having issues and no one answers the service line for hours on end only for me to show up (as instructed) to be told they need 3-4 days just to diagnose the battery and that they have no loaners available. Service tech was rude as well. I | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Loela GarciaVery good, hassle free purchase experience. Love our RAM… | Read Full Review10/4/2023 12:00:00 AM | Google
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★★★★★ jojo estradaDiego, the person helping us, was very nice and helped us a lot. I am over OBSESSED with my new vehicle!!???????? | Read Full Review10/4/2023 12:00:00 AM | Google
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★★★★★ L&D TerryWe are please with the service we receive from Auto Nation and the Service Agent Korey, who explained the process and keep us informed. Thank you Korey | Read Full Review10/4/2023 12:00:00 AM | Google
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★★★★★ Sandra RZero Stars on Customer Service. We went in to see what the value of our truck would be as trade in as well as to sell outright. Low ball offer, and to make matters worse... the manager, Diego Delgado, spoke to us like we had no idea about the process and was very condecending in his tone and manner towards us. I was offered a copy b | Read Full Review10/4/2023 12:00:00 AM | Google
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★★★★★ palmero.santiagoThey understood my needs and paid a fair price for my truck, same way they sold me another one in great condition at a reasonable price. Thanks to Victor Gomez from Katy's location and to the whole team, we will be back for sure. Thanks ! | Read Full Review10/3/2023 12:00:00 AM | DealerRater
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★★★★★ kittykriss91Excellent customer service. Thank you Anthony for taking care of me and my car needs | Read Full Review10/2/2023 12:00:00 AM | DealerRater
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★★★★★ Terry SullivanMy Jeep Wrangler purchased at Auto Nation is awesome. My first Jeep is exceeding my expectations being such a fun vehicle to drive. The sales experience working with Adam was wonderful. I can't wait to start doing some of the trails in Hill Country with other Jeepers. | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ Santiago PalmeroReally good experience. They bought my truck for a fair price and sold me another one in really good condition. They understood what I needed really well. Thanks to Victor Gomez from Katy's location | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ Anna SteinmetzWe appreciate AutoNation's five day return window and 90 day limited warranty. The purchase process seemed unnecessarily long, but we're happy with our vehicle and would buy again from this location. | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ Steve EndsleyUPDATE (10/1/2023) AutoNation Chrysler Dodge Jeep Ram Katy (Jimmy-Manager) reached out to me on Friday 9/15/2023 and apologized for the experience I had with the dealership. As we talked, I realized that Jimmy was genuinely concerned and he advised if given another opportunity, my experience would be a lot better the next time. I tol | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Richard SepcicThe service provided by the AutoNation team was exceptional. My Service Advisor,was a great pleasure to work with on my requested service. Highly recommended!! | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Sam WoottonExcellent service. On time, good advice and good input from my service advisor Korey. | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ JeremyService team listened to my concerns an addressed them, thank you for listening and supporting my concerns. | Read Full Review10/1/2023 12:00:00 AM | DealerRater
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★★★★★ Tina GrantMy service advisor was very professional and friendly, but I asked them to rotate all 5 tires on my Jeep Wrangler and they only rotated 4. | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ matt overstreetvery quick to sell trash. and wont help fix nothing. | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Salik TauqirAvoid this nightmare of a dealership! Traded in my hellcat 4 months ago which they have sold already. But the car loan is still not paid off!!! I’ve called 6 times, talked to Adam, the sales Manager. Spoke to 2 people and left 4 voicemails to financing. I was told Financing Manager, Lorenzo Ware will reach out. But absolutely nothin | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Melvin DoringuezAppreciate autonation Ram @Katy for taking good care of my vehicle. Quite a long line but they were able to accomodate everyone specially the one have appointment. Great people, good service, definitely going back there for my next service. | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Patricia HopkinsThis is my second visit to Automation Jeep Katy ,I spoke with Ray about what was going on with my Jeep Renegade and knew I would get the best service ever.Ray assured me he would take care of Jeep and he made it happen within a few days,he communicated with me on every detail and gave me the best options to repair it..I give Ray a 10 | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Charnyce ThompsonMy husband and I walked in and hoped to test drive a vehicle. No one helped us after roaming around for a while. We observed several workers standing around. A few even approached us and said they would find someone else to help us. Finally we were told that everyone was too busy and to maybe come back another day. It's crazy how the | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Frits MetzArrived quite late for a drive through service. The reception by Kevin was great and prompt. Received the truck back in good time. | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ Carla LaFontaineThis has been my dealer for several years. Never disappointed. This dealership is top notch. Never had an issue. My most recent repair was seamless from beginning to end. Derrick was awesome. The third party warranty that I was sold from AutoNation could use an overhaul in a major way. | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ Zachary KelseyJonathan D. Went the extra mile to ensure I got the vehicle I wanted at the best price. He ensured I got all the discounts I was entitled to including one I did not even know I had through my employer. | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ Marilyn Del Toro BravoExcellent services .?? | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ Al TurnerBeautiful experience. I was buying a car for my teenage daughter Drew and the Team went above and beyond to meet my expectations. Great car, Great price Great service! | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ Hugo R.Customer service was great but the car wash was not so good. It look like they sprayed it with water and dried it. Wheels were dirty and bugs were still on the dually fender | Read Full Review9/29/2023 12:00:00 AM | Google
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★★★★★ sandra.ramirezSally and Anthony made sure all my questions were answered. Thank you for class A service | Read Full Review9/28/2023 12:00:00 AM | DealerRater
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★★★★★ Willie CortezVery Nice and Informative......also very Professional on our vehicle issues. | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Nathan StottsI am truly grateful for the service level that Korey provided! Thank you!! | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Bradford WibleI really connected with my Service Advisor, Luis Estrada. I was interested in his intake process, and he showed me what he was doing with the gizmo he plugged into a socket under my dash and how it reported my vehicle’s computer memory to his handheld tablet regarding events and any possible trouble codes and the like. I never felt | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ James WilliamsI have had multiple, excellent interactions with the service department. Korey in particular acts with great professionalism. | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Christina GambleAnthony was extremely helpful in dealing with an ongoing issue that I had been having with AutoNation. He kept me updated on the status of my car and made sure that I was a priority for a loaner since I wouldn’t have a car for 5 days. Anthony and Maria made a stressful situation as easy as possible. | Read Full Review9/26/2023 12:00:00 AM | Google
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★★★★★ Gloria HuertaBrandon was awesome and everything went quick and smooth! Definitely a returning customer in the near future. | Read Full Review9/26/2023 12:00:00 AM | Google
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★★★★★ Joe JurakThe treatment and service we received for our Jeep was truly wonderful. Anthony and Mr. Gonzales took great care of our Jeep, and the experience was very pleasant. | Read Full Review9/26/2023 12:00:00 AM | Google
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★★★★★ Garry KeenerMy experience was excellent. Korey took great care of me as always. The work was done on time and we received the vehicle in a cleaner condition than it was dropped off! Thanks as alway Korey and AutoNation Dodge. | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ ramon williamsGreat customer service way better than the one on 610 loop | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ D MAfter an accident totalled my last Jeep, I unfortunately found myself here again sooner than planned. My salesman, Darian Phillips, was very helpful and patient with me throughout the process. He went above and beyond to make sure my concerns and needs were met even after the purchase was made. I worked with Phyllis Davenport in the | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ SteveSales Advisor, Eric did a wonderful job of showing off the vehicle, demonstrating its capabilities, test drive, etc. The negotiation reminded me of the very old style back and forth forever until a final agreement was reached. This occurred only after, I insisted that I would leave as it was clear they could not meet my defined limit | Read Full Review9/23/2023 12:00:00 AM | DealerRater
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★★★★★ B. R. LaneAdam was great sales rep.. Adam had no problems going over and beyond our expectations. Wonderful experience... thanks | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ Eno UdoExcellent service and friendly folks. Nice waiting area with hot and cold beverages to make the wait time flies by. | Read Full Review9/21/2023 12:00:00 AM | Google
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★★★★★ Margaret Duncaneveryone was friendly and anxious to help me. | Read Full Review9/21/2023 12:00:00 AM | Google
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★★★★★ High-Octane PerformanceGreat dealership. Definitely coming back for next purchase. | Read Full Review9/21/2023 12:00:00 AM | Google
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★★★★★ Victork1979Great job Minimum waiting time Definitely recommend it Thank you for the fast service Luis | Read Full Review9/21/2023 12:00:00 AM | DealerRater
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★★★★★ Diggers79I came in for my free oil change on my 2020 gmc sierra. Waited for 2 hours for the service department to tell me that my oil pan bolt got stripped and it was going to cost 125.00 dollars to fix it. Told service guy to just give me my vehicle back. Went to gmc and they had my vehicle done with the oil change in less than a hour. And t | Read Full Review9/21/2023 12:00:00 AM | DealerRater
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★★★★★ Marilyn NWA'86 MacklinAlex did such a great job! So knowledgeable and personable for such a young man. We really enjoyed working with him. | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ RSVP QMGreat experience with Auto Nation. Jimmy the service supervisor is great | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ Clynn JohnsonsI received the most professional and fastest service ever at AutoNation Dodge Katy this morning. My service advisor, Derrick, made my visit absolutely painless. | Read Full Review9/18/2023 12:00:00 AM | Google
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★★★★★ Kanzetta BouldenMy sales rep Jessica was great and made the process really easy | Read Full Review9/17/2023 12:00:00 AM | Google
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★★★★★ Moe KhalilI don’t know how this dealership don’t have 5 stars over all.. I trade cars every 6 months to a year and by far auto nation Dodge in Katy been the easiest to deal with.. I came in last week to trade in my 21 c8. I had Brandon helping me. As soon as I walked in I told him what I needed and I told him I hate waiting and wasting time si | Read Full Review9/17/2023 12:00:00 AM | Google
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★★★★★ Janine GibbFirst service since I purchased my vehicle. It was very easy to schedule and drop off. Overall very happy. | Read Full Review9/17/2023 12:00:00 AM | Google
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★★★★★ Armando HernandezExcellente servicio y atencion al cliente, muy buen trabajo ,me atendio Diego muy amable excelente atencion. | Read Full Review9/17/2023 12:00:00 AM | Google
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★★★★★ Jessica Clay*Edit-took it to a better shop who found out they gave the car back to me after being brought in for an issue of oil leaking into the sparkplug and coils, gave it back to me with NO OIL IN IT. Nowhere on the paperwork did it say I needed to take for an oil change. It never shoukd have been let off the lot without oil. They could have | Read Full Review9/17/2023 12:00:00 AM | Google
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★★★★★ Ace PresidentRaymond was helpful and got me in and out as fast as possible | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ Kiah GreenI reached out to the Dealer about trading in a vehicle that I’ve leased for 3 YRS. Mr. Rick Tatum was helpful from intercepting my call, to scheduling for a same day appointment, as well as was very courteous to my friend and I when we came in to view the vehicles comprobable to what I was bringing in. His customer service was much a | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ T. CunninghamJohn is amazing and very informative. A breath of fresh air coming from a not so great competitor dealership in Houston!! Thx you | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ Alexia ZunigaRick Tatum has the most exceptional customer service. he was very informative during my visit and helped find the best vehicle suited for me. | Read Full Review9/16/2023 12:00:00 AM | Google
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★★★★★ Sandra RamirezThis is the second time I have brought my car here. Second time around we encounter some difficulties and misunderstanding with my warranty’s deductible. I thought it was going to be a hassle to deal with but Sally the supervisor handle it like a breeze. Thank you Sally and thank you Anthony for the continued follow ups regarding rep | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Carla LaFontaineThis has been my dealer for several years. Never disappointed. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ David WickensDerrick my service manager is awesome!! Very helpful!! Does a great job | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Brianna ZambranoMy first car buying experience was absolutely amazing. My salesman Adam took amazing care of me and we were able to find me a car that I’m happy with. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Vanessa Lotz-Sadeler (Seeds)Terri...fic ! I have been coming here for years and the service is always as expected or even getting better. Great communication from start to finish. Fast job. I definitely recommend this place and if your service is handled by Raymond, even better ?? | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Jessica SpackmanOnce diagnosis was complete, parts were ordered immediately and work was completed promptly and when I was told they would be. Shout out to Korey, he is an awesome service advisor and always like doing business with him. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Raul Razo AcostaThis has been the easiest/smooth car service I have ever had at autonation. Louie was on point with customer service. I really liked his approachabilty and the way he explained what my Jeep needed. I do appreciate someone who takes the time to explain in detail. Again thank you Louie for your customer service skills. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Jay ZamAnthony Elder service advisor was very helpful from my arrival for vehicle inspection to completion. Anthony kept me informed every step of the way. That is very helpful to know progress of vehicle being serviced at AutoNation Chrysler Dodge Jeep Ram in Katy. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ Jessica ClayWish i had known this place had a terrible reputation before wasting 5 weeks carless and hundreds of dollars gone and now have to go repair the car again somewhere better. My car sat for almost 4 weeks before even being diagnosed. They only finally got to diagnosing after I called to have a tow truck take it to literally anyone else. | Read Full Review9/15/2023 12:00:00 AM | Google
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★★★★★ MelinaballesI had a fantastic experience at Autonation Katy. I was truly impressed by the speedy repair of my Ram 1500, and my service advisor, Luis Estrada, was exceptionally professional. | Read Full Review9/14/2023 12:00:00 AM | DealerRater
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★★★★★ Christopher CostelloAnthony was great in keeping me informed about the service of my Jeep. I definitely should not have had to be carless for a few days. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Raymundo AvilesGreat customer service, waiting room with free coffee and wireless internet. | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Steve EndsleyMy story: I made an appointment at the AutoNation Chrysler Dodge Jeep Ram Katy for 7am on 9/5/23 to have an issue (exhaust manifold leak) diagnosed. My service advisor was Kevin Badke. I dropped my truck off just before 7am. My past experience led me to believe that I would receive a phone call and text message from the advisor to ke | Read Full Review9/13/2023 12:00:00 AM | Google
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★★★★★ Michelle MatthewsThe service rep, Luis, checked me in at my scheduled appointment time and was very nice. He kept me up to date on the status of my vehicle. Best customer service ever. Not to mention the length of time for the service request needed. Only about an hour. It was great! | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ patricia harrisonGreat customer service and fast service…no gimmick | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ AARENBANKSLuis took care of me in the service department. In and out. Would definitely recommend you go see him. | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Melissa Randy and Liam PontI have a husband dying of a lung disease and a severly autistic son who cannot handle CHANGE....my son fell in love with this vehicle so. I spent 3 days At this dealership !!!!! I never could get financing , WHY I'LL NEVER KNOW. So I Ended up paying CASH ---- 15k for a 2017 Hyundai -SUV.. I HAVE NOW HAD IT BARELY 5 FIVE DAYS AND I'M | Read Full Review9/12/2023 12:00:00 AM | Google
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★★★★★ Matthew QRick was very helpful in helping me with my purchase | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Spenser ParksQuick, friendly associates. Had me in and out in no time ! Raymond was great from arrival til departure ! | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Truls RichardsenGreat service yet again from the service dept. at AutoNation. My wife's Jeep had an issue with the batteries and Anthony helped us out right away and took good care of us. Had to wait a week for parts, at no fault to them, and they gave me a loaner vehicle in the meantime which really helped out the daily logistics. Nothing but great | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Cheryl RobersonMy customer service was great !!! Thanks to Mr Cory cd jr his management service was excellent , the service was quick and fast , I appreciated you all service and taking good care of ( BABY ) Thank ?? | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Faith WinfreyWent to go get an oil change, thought I would be there for hours. Got in and out in less than an hour. Great customer service, everyone had great attitudes as well!! | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Paul MonaghanDealership troubleshot and repaired AC system within two working days. | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ John TorresEvery time I get to the service drive I get helped immediately, best service I’ve had in my experiences in dealerships, always quick with everything, helpful, keeps you up to date and hard workers. | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Earl N WinieckiThe interest rate was too high. At least I own my truck. | Read Full Review9/11/2023 12:00:00 AM | Google
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★★★★★ Robert E.My story: I made an appointment at the AutoNation Chrysler Dodge Jeep Ram Katy for 7am on 9/5/23 to have an issue (exhaust manifold leak) diagnosed. My service advisor was Kevin Badke. I dropped my truck off just before 7am. My past experience led me to believe that I would receive a phone call and text message from the advisor to ke | Read Full Review9/11/2023 12:00:00 AM | DealerRater
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★★★★★ Brian VarvelMy advisor was perfectly fine, but the fact that the service department had my Jeep for 3 days, and never even got to a point to diagnose it tells me there are some very big problems here. Don't make appointments for people to leave their vehicles if you don't even have the manpower to work promptly on them. This is just an absolut | Read Full Review9/10/2023 12:00:00 AM | Google
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★★★★★ Kishore Reddy KumarUpdated on 09/11/23: Another worst service by Auto Nation I gave my Pacifica for 10k miles service and requested for Multipoint check, oil change with tier rotation. After service, i realized when i reached home they didn't do tire rotation. I called them and surprisingly they say they is no when wheel lock but actually its there in | Read Full Review9/10/2023 12:00:00 AM | Google
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★★★★★ Rhonda RosprimJonathan Dennis was an amazing salesman. He kept in contact with me and was very helpful with everything. The financial guy don't know his name was rude and didn't even walk us out. But Jonathan was amazing | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ hewawasam kapila ChandanaI stopped by for my Jeep oil change service agent Anthony helped me out with my appointment and I had a couple of questions regarding some products his knowledge was very helpful plus excellent customer service | Read Full Review9/9/2023 12:00:00 AM | Google
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★★★★★ jdeso3Took my van in for a 40,000 mile service. They got me in quick and done in about an hour and a half two hours. Service was good. | Read Full Review9/9/2023 12:00:00 AM | DealerRater